3602E won't connect to 5508 WLAN

Hi all,
This is a lab system that I'm just building out- I try to see the obvious but it does bite me occasionally. I have a 5508 WLC running release 7.4.1. My AP's are all Cisco 3602E's with the AC modules. My problem is that the Access points can't seem to join the WLAN- I can see them talking, debug output below. They are pingable from the WLC CLI, verified that options 43 and 60 are ok, Here's my debug:
Under SECURITY > AAA > AP Policies the only thing checked is:
Accept Manufactured Installed Certificate (MIC)
*spamApTask4: Aug 12 17:35:35.724: ec:e1:a9:da:65:b0 CAPWAP Control Msg Received from 192.168.1.79:34805
*spamApTask4: Aug 12 17:35:35.724: ec:e1:a9:da:65:b0 packet received of length 1400 from 192.168.1.79:34805
*spamApTask4: Aug 12 17:35:35.724: ec:e1:a9:da:65:b0 Msg Type = 3 Capwap state = 0
*spamApTask4: Aug 12 17:35:35.725: ec:e1:a9:da:65:b0 Total msgEleLen = 1348
*spamApTask4: Aug 12 17:35:35.725: ec:e1:a9:da:65:b0 Total msgEleLen = 1279
*spamApTask4: Aug 12 17:35:35.725: ec:e1:a9:da:65:b0 Total msgEleLen = 1235
*spamApTask4: Aug 12 17:35:35.725: ec:e1:a9:da:65:b0 Total msgEleLen = 1215
*spamApTask4: Aug 12 17:35:35.725: ec:e1:a9:da:65:b0 Total msgEleLen = 1207
*spamApTask4: Aug 12 17:35:35.725: ec:e1:a9:da:65:b0 Total msgEleLen = 1202
*spamApTask4: Aug 12 17:35:35.725: ec:e1:a9:da:65:b0 Total msgEleLen = 1197
*spamApTask4: Aug 12 17:35:35.726: ec:e1:a9:da:65:b0 Total msgEleLen = 1189
*spamApTask4: Aug 12 17:35:35.726: ec:e1:a9:da:65:b0 Total msgEleLen = 1183
*spamApTask4: Aug 12 17:35:35.726: ec:e1:a9:da:65:b0 Vendor specific payload from AP EC:E1:A9:DA:65:B0 validated
*spamApTask4: Aug 12 17:35:35.726: ec:e1:a9:da:65:b0 Total msgEleLen = 1166
*spamApTask4: Aug 12 17:35:35.726: ec:e1:a9:da:65:b0 Vendor specific payload from AP EC:E1:A9:DA:65:B0 validated
*spamApTask4: Aug 12 17:35:35.726: ec:e1:a9:da:65:b0 Created AP ec:e1:a9:da:65:b0
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1348
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1279
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1235
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1215
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1207
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1202
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1197
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1189
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1183
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Vendor specific payload from AP EC:E1:A9:DA:65:B0 validated
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join request: Vendor payload type = 2, length = 13
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1166
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Vendor specific payload from AP EC:E1:A9:DA:65:B0 validated
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join request: Vendor payload type = 207, length = 10
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1152
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Vendor specific payload from AP EC:E1:A9:DA:65:B0 validated
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join request: Vendor payload type = 123, length = 19
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1129
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1120
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 1111
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Vendor specific payload from AP EC:E1:A9:DA:65:B0 validated
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join request: Vendor payload type = 104, length = 1107
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Sending encrypted packet to AP 192.168.1.79(34805)
*spamApTask4: Aug 12 17:35:35.727: ec:e1:a9:da:65:b0 Join Request: Total msgEleLen = 0
*spamApTask0: Aug 12 17:35:35.728: Received SPAM_GOT_AAA_RESPONSE
*spamApTask0: Aug 12 17:35:35.728: ec:e1:a9:da:65:b0 DTLS connection 0x1769a5b0 closed by controller
*spamApTask0: Aug 12 17:35:35.728: DTL Deleting AP 36 - 0.0.0.0
*spamApTask4: Aug 12 17:35:35.729: CAPWAP DTLS connection closed msg
My console messages from the AP are:
*Aug 12 21:54:09.135: %MESH-6-LINK_UPDOWN: Mesh station f872.eae8.7f40 link Down
*Aug 12 21:54:11.135: %LINK-6-UPDOWN: Interface BVI1, changed state to down
*Aug 12 21:54:16.079: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Aug 12 21:54:16.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.1.21 peer_port: 5246
*Aug 12 21:54:19.555: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to down
*Aug 12 21:54:19.555: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Aug 12 21:54:20.031: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Aug 12 21:54:25.187: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Aug 12 21:54:25.195: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Aug 12 21:54:26.187: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Aug 12 21:54:26.215: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Aug 12 21:54:27.215: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Aug 12 21:54:49.531: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Aug 12 21:54:49.539: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Aug 12 21:54:49.999: DTLS_CLIENT_ERROR: ../capwap/base_capwap/dtls/base_capwap_dtls_connection_db.c:2051 Max retransmission count reached!
*Aug 12 21:54:50.531: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Aug 12 21:54:50.559: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Aug 12 21:54:51.559: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Aug 12 21:54:59.671: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192.168.1.21:5246
*Aug 12 21:54:59.671: %MESH-6-CAPWAP_RESTART: Mesh Capwap re-started
*Aug 12 21:54:59.671: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Aug 12 21:54:16.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.1.21 peer_port: 5246
*Aug 12 21:54:16.003: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Aug 12 21:54:16.011: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Aug 12 21:54:17.003: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Aug 12 21:54:17.031: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Aug 12 21:54:17.999: %LINK-6-UPDOWN: Interface BVI1, changed state to up
*Aug 12 21:54:18.031: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Aug 12 21:54:18.999: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
*Aug 12 21:54:21.159: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192.168.1.21:5246
*Aug 12 21:54:21.199: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 192.168.1.80, mask 255.255.255.0, hostname APf872.eae8.7f40
Odd thing is that I am seeing this under recent traps, although I am not using any AAA sergver or RADIUS server- none are configured at all.
Thanks!
Jerry

I would upgrade your wireless LAN controller to 7.5 version because the 802.11ac technology is supported on that version only so the access point might be waiting for that version to join. I say might because I don't have access points with ac modules yet but I am completelly sure and possitive that 802.11ac is supported from the 7.5 version so, if you have the modules and want to use the ac technology you will need to upgrade your WLC anyways.
Best regards,
Marco Gonzalez

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Copyright (c) 1986-2008 by Cisco Systems, Inc.
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AP001d.4513.dd68>

Your debug is very telling ..
AP001d.4513.dd68>
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What are you using to tell the AP where the contoller lives ? Since you are consoled into the ap you can use the -> capwap ap controller ip address
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Thanks....
If you are interested, here's more detail and background.
Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer. This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not). Usually, if I wait a while, it will find the printer, and it will resolve itself work fine. If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference. In fact, I did exactly that today, and it resolved itself. And I printed. Fine, right?
But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this." I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer. But then when I tried to re-install the printer, it could not find the printer. Ugh! Wierdly, it found an 8600 Scanner, but not an 8600 printers. After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch. I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it. So then I got a USB cord, and plugged that in.
So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all. In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do. My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
Any suggestions?

There are two things that can trip the mac filtering test to fail: actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router). Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11. Those two channels provide the best compatibility with printers due to less interference. Almost everything defaults to auto or 6 for the channel and this causes a lot of interference. This change should not affect anything at all. To do this, you may need to contact the router manufacturer as the process differs from router to router.
What brand and model is the router?
Has anything in the network settings changed at all?
What version is the Mac OS X? There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

TS3276 I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68

I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68

HI,
The Apple IDs from @mac.com and @me.com (Older MobileMe and more recent iCloud Names) are also Valid AIM Screen names.
Any other sort of Apple ID is not a Valid AIM Name.
A Google ID that is associated with Google Mail Account (And has "Talk" enable on your Google Settings) can be used in iChat as Jabber Name/ID. (Google Run Jabber server).
Jabber and AIM are different IM Services and it is not easy or straight forward to add Buddies from one Service to the Buddy List of another. (As A Starting point consider it "impossible")
iChat 4 and 5 have links to the registration page of @Mac.com here with a "Get an iChat Account" button in the add (Account) screen (You select @mac.com or MobileMe and then press the Button - Choosing AIM and then pressing the button used to lead to the AIM registration page but AIM moved their page).
Apple IDs can be any valid email (or an @mac.com or iCloud registration)
Therefore you could make a Google ID into an Apple ID.
However this will not be a valid AIM Screen Name the way @mac.com or MobileMe/iCloud ones are.
Valid AIM Screen Names in Table (pic)
7:46 PM Monday; December 5, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HP 6520 wifi won't connect

Just took a 6520 out of the box, trying to set it up/print to it from a windows 8.1 computer, after returning a 4620 printer that had the same problem.
Ran the setup software. Setup software can't even manage to figure out what wireless network the computer it's running on is connected to - useless.
Printer can find the wireless network, and when using the wrong password, won't connect, citing wrong password.
When I use the right password, it just fails to connect.
I've rebooted my router, rebooted my computer, rebooted the printer. No good. Print doctor software is useless as it can't even find the printer.
I've turned off MAC filtering on my router, and disabled Windows Firewall. Nothing.
I have an epson printer that has no problem connecting, and every other wifi capable device I own can connect to my wifi with no problem, from both Android and apple phones to tablets to four different PCs and laptops to my freaking nest thermostat. Why can't my printer manage to just work over wifi?
I do not have a USB cable for the printer (it wasn't sold with one), btw, so trying that is out (besides, I bought this as a wireless printer, not a wired printer).
Help please.

Hi MattMihaly,
Welcome to the HP forums!
I see you have a Photosmart 6520 and a Windows 8.1 computer that don't seem to want to talk to one another. I'm sorry to hear this, but I will certainly do my best to help!
I would suggest you start by following the steps for Windows 8 in this 'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati... document (make sure to follow the Option two: Connect with the Wireless Setup Wizard under Step five). If that doesn't resolve it, please try the steps under Your printer has never worked over the network in the HP Wireless printing center.
I realize you may have tried some of these steps, perhaps all of them, before but often trying them in a specific order is what makes the difference
Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

My HP OfficeJet 6500A Plus printer/scanner/fax/copier won't connect to my wireless network

I tried going through the Wireless Network setup on my HP OfficeJet 6500A Plus machine. The printer recognizes the network and I then type in my network's password but it won't connect to the network. What can I do? I would like to be able to print and scan wirelessly. Help please!

Hello erking,
Sorry to hear that you are having an issue with connecting the printer to your Mac over a wireless connection.
I have done some research and I have found a great document that deals with The Printer Is Not Found During a Wireless Network Installation.
Please feel free to write me back and I will be happy to assist you further with any questions or concerns you may have.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

I just got the new ipod touch (5th generation) and it will show up on my computer but it will not show up on itunes and it won't connect. Please help!

I just got the new ipod touch (5th generation) and it will show up on my computer but it will not show up on itunes and it won't connect. Please help!

See:
iOS: Device not recognized in iTunes for Windows
You need iTunes version 10.7

IPOD won't connect to Windows or show up in itunes...HELP

Have my daughter's 30 GB 5th Gen Ipod here. When you plug it into the computer with the cord, it will turn on, and charge. However I get a balloon come up that says "One of the USB devices attached to this computer has malfunctioned, and Windows does not regognize it. For assistance in solving this issue click this message." I clicked the message. It shows the Ipod in Device Manager as an "unknown device" and when you try to update the driver, it says there are no better drivers to install than the one currently installed. I have tried the 5 R's step by step several times, and that does not work. I can not restore it because it does not show up in itunes. I have tried it on other computers and it does the same thing. It plays the music she has on it, works fine, but we can not get it to connect to either computer. Her friend's Ipods connect to both our computers fine, and will download songs etc. I also have tried putting it into disc mode to see if it would go into itunes so we can restore it. Same message comes up when you have it in disc mode. I have also tried the "tap on the palm" suggestion, which made no difference at all. It just won't connect. I do have the newest version of itunes downloaded and installed.
I am at my wits end with this thing! PLEASE help me get this thing to connect.
Thanks!

Start with these articles and see if that gets you anywhere (yes I know some of these you already tried) ...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod shows up in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this semi-recent interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
Cheers,
Patrick

HT1174 I got my iPod touch 5g yesterday 2/7/13 n I did everything you guys said restarting uninstalling checking everything making sure we have what's required and still won't show up on my windows or won't connect to itunes... Please help?????

I just got my iPod yesterday and I've tried to connect to my windows and iTunes n it says error n won't connect sync or anything please help...I've read other people's post that have the same problem.. But I need to know for myself .. It ***** get all excited about a new device and can't even connect it .. Sync it to iTunes ..

What is the exact wording of the error message?

My Iphone 5 won't connect to my PC

My Iphone 5 won't connect to my PC. When I plug it in to my PC nothing happens at all. My cord chargers on the charger so I dont think the cord could be the problem. Also I updated all my PC software, as well as my Iphone and still nothing. I tried plugging in my itouch to see if it would work and it does! So i think something with my phone is the problem! Please help!

Hi,
I have the same trouble. After reading many internet sites around this subject I found the following solution.
Although apple explained that it is not necessary with the lightning connector to use it in a special direction this seems not to be true.
I have just turned my connector by 180° and it is working again.
Hopefully this direction does not fail too. There are only 2 possibilities

My iPhone 5 won't connect to my macbook pro retina over bluetooth?

My iPhone 5 won't connect to my macbook pro retina over bluetooth?

Ah, sure it actually won't. I have the same problem, and I contacted Apple Support. They told me that there is an incompatability between the iphone 5 and MacBook Pro Retina such that Bluetooth pairing is not possible.
The Support Agent actually had the audacity to tell me this was part of the design of the OS on the MacBook Pro, like Windows people saying, "That's not a bug. It's a feature!!"
Personally, I think this is insane. While I was trying to tether the iphone to the MacBook Pro retina for an internet connection, there are other reasons related to file transfers for which one would want to pair the iphone 5 with the MacBook Pro retina.
I am hoping this "feature" is fixed in iOS 7, and/or in some dot release of Mac OS 10.8.
By the way, the personal hotspot feature on my Verizon iphone 5 works great either via a wifi or USB connection. There are occaisions, however, when one would 1) not have a USB cable, and/or 2) have another wifi relationship between the phone and a network that one would not want to have to "forget" in order for it not to connect to that wifi network. The Macbook will not find the iphone as a wifi hotspot if the iphone is connected to wifi in the first place. At least mine won't.
WWSJS??? What Would Steve Jobs Say???!!!
OZones

My Iphone 5 won't connect to a network or wifi

My Iphone 5 won't connect to a network or wifi, I just got the phone less then a month ago.....It is driving me nuts and I don't know how to fix it!I

Have you read through the user guide and taken basic troubleshooting steps? What have you done so far to troubleshoot?

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