39.99 Upgrade fee for 500gb DVR

I feel that the 39.99 upgrade fee to upgrade my DVR is an unfair fee. I get billed almost $400/mo. From Verizon for my TV/Internet and Phone service. I feel that after spending that much a month for service I should not have to pay an extra fee to get improved equipment. My neighbor just signed up for service on the lowest cost plan and got the new box. Does anyone else feel that this fee is high and/or unreasonable?

Hi Becky,
I have been trying for 2 weeks to find a way to reach someone to get an answer this question. "Why do I have no response from my request for the new dvr?" I followed the instructions to put my name on the list, but have not had a reply. I have called several times and get no where.
My friend followed the same routine, got an email. placed his order and received the dvr.
Then 4 days later he decided he wanted a second one. He signed in again, got the reply, ordered again and recieved the second unit the next day! We live in the same town about 2 miles apart.
To make matters more painful, my wife retired from Verizon (then GTE Data Services) after almost 30 years service. Is there no one that can or will help?
Anything that anyone can do would be greatly appreciated. The frustration level is high.
{edited for privacy}

Similar Messages

Upgrade fee for iPhone 6

You're going to pay an activation fee then an upgrade fee of 30 2 years later at verizon.

I find this whole thing to be ripoff as well.. I have 3 iPhones (a 3g, 4 and 5) on 3 lines and 10GB of shared data, unlimited talk/text.My 3g has out of contract for 2 years, my 4 has been out of contract for 6 months, and my 5 is almost out of contract. I pay $145.00 plus tax p/m so it comes to $157.00 p/m. I wanted to upgrade my 4 to a 5c (cause that was the cheapest iPhone that wasn't refurbished. I did an online chat with two representatives.A. The first one said I would lose my mobile share value discount if i upgraded with a 2-year Contract, so I would be paying $25 more per/month if upgraded that phone. B. The next rep said, no I wouldn't lose any discount, cause i was eligible for an upgrade with a 2-year Contract. C. So I called AT&T today on the phone and the Rep said yes, i would lose the discount if i upgraded to the 2 Year Contact. She said I would pay an extra $25 p/m. She then tried to convince me that ATT Next was cheaper overall. (Sure it is!) She then sent me a link to an online ATT Next vs 2 Year Calculater... (Screen Shot below).
After pulling up the iPhone 5c (which is valued at $450.00 on ATT Website), if i did a 2-Year Contract the phone would cost me (with "ACCESS" fees) $1000.99!!!! What a freaking RIP-OFF!
And with the Next Program (24 mo) it would cost $720.00, so still $270.00 more than the cost of the phone. What the heck is going on???
So to finance the phone through ATT it would cost me more than 50% more than the retail value of the phone, and to do a 2-Year Contract it would cost me 100% more than the retail value of the phone. Seriously???So where is my Upgrade Eligibilty?
Wow, seems like the only option then is to buy whatever iPhone you can afford directly from Apple, and then get the family plan with lowest amount of data you can deal with, in order to actually pay a reasonable monthly charge...
My head is spinning looking at the online Calculator. I've been with ATT for probably 7-8 years now, never had this kind of issue with them, since this NEXT non-sense came around.
AT&T has jumped the shark!

Any way to upgrade firmware for Pioneer DVR-K06 DVD-RW drive?

Finally got around to replacing the factory SuperDrive in my Mac mini the other day. The original drive NEVER worked right out of the box -- would read some CDs but not others, always barfed on burning DL DVDs, etc. My last experience with getting a mini fixed under warranty (mobo on my 1.42 G4 took a dump after a few months) involved two three-hour round trips to the nearest (and I use the term loosely) Apple Store for service. It was cheaper for me to just replace the optical drive in this one than to do that drive again.
Anyway, enough complaining. The replacement drive has firmware v1.01 and I would like to get it up to the latest available firmware to take advantage of any compatibility, stability, etc. fixes since v1.01. Problem is that I can't find any software that supports flashing the K06 drive. Hope someone here has a solution. I don't have a Windows machine with appropriate connectors to hook the drive up to or I'd go that route ... plus I'd much rather do it on a Mac just on principle ... plus I don't want to have to disassemble the mini again.
Any solution?

Hello Sang,
I have Sun Ultra 40 Workstation which comes with Matshita DVD-RAM drive.
Mine has D100 firmware and I find other people who has the same drive on different system have D101, D200, D201 firmware.
So does anyone know how to contact Sun to get the latest firmware for my DVD-RAM drive?
I did contacted Matshita for this matter and they tell me to contact Sun.
I did review the Full Components List for the Ultra 40. The only DVD drives listed (Part No. 370-7970) are Panasonic UJ-485 and Teac DV-W28SLA-093. Both aren't capable of reading or writing DVD-RAM.
In some countries Panasonic uses Matshita as brand name.
I did a search on SunSolve with the keywords DVD firmware.
Sun supplies only firmware updates for two DVD readers: Toshiba DVD 1401 (fixes: unable to boot from Solaris 8 DVD) and Toshiba SD-C2732 (fixes: returns incorrect data).
I was unable to update the firmware of the SD-C2732 (Sun part) with the Sun patch. The drive was attached to an Ultra 10 (with an adapter). I ended attaching the drive to a PC and using a DOS boot floppy with the Toshiba flash program and the Sun firmware.
Regarding you problems with the drive: Have you tried another brand of media. The Ultra 40 is under warranty (GA date was February 14, 2006).
Use the contact information from your other thread.
If you search the net for firmware you can locate sites that offers region-code-free firmware for several drives. Usually they provide a flash program (requires creation of a DOS boot floppy). Using these programs/firmware voids your warranty. Maybe you can not revert the firmware upgrade.
These slimline drives have no jumpers, the installed firmware (of the drive) determines if the drive is master, slave, uses cable-select (CS) or reversed CS.
Michael

$30 upgrade fee is for Wireless Workshops and Backup Assistant Plus?

I recently upgraded my device, over the phone, using the 2 year discount price of $199. I was completely unaware and never told by the VZW agent that I would be paying an extra $30 to help VZW offset the cost of Wireless Workshops and their Backup Assistant+ crap. The agent on the phone told me to expect a $199 + tax charge on my next bill but failed to mention the extra $30 and, to be quite honest, I'm pretty upset about this. I called the customer support line and was told the $30 free is there to support the cost of the Backup Assistant Plus service (which I do not use and have completely removed it from my phone because it's trash) as well as the Wireless Workshops they offer in their stores. This is complete ** and if I had been made aware of this nickle and dime scheme by VZW when I was upgrading, I would have canceled my upgrade and gone with another carrier instead of signing another 2 year contract. I will NEVER go to a workshop for a device, service, whatever that I know how to use or could spend an hour researching online so why am I having to pay for this? I use Titanium Backup Pro and the Android SDK environment to backup my phone and data instead of the clunky Backup Assistant Plus trash. In fact, I've completely removed all traces of BA+ on my phone...
So why am I "donating" $30 to Verizon for services that I, and I'm willing to bet most people, don't use? Why wasn't I made aware of this by the VZW agent I spoke to on the phone?
/rant

steelystan wrote:
The final price of the phone was $260. I was told by the VZW agent to expect a ~$199 + tax ($215) charge on my next bill. There was no mention of a $30 upgrade fee. I was not notified BEFORE the purchase, and if it's listed on the discount upgrade page it's not very clear.
I did not see the articles in the news about this fee in the past and VZW did not make it clear to me that I would be charged this fee. I expect the VZW phone agent to make me aware of the fee's associated with any service I use, like this upgrade, but the agent failed to mention it.
Yes, I am complaining about the discount. I'm already unhappy that I was forced to lose my unlimited data plan when upgrading (unless I paid for the phone in full), but being charged an extra $30 for "services" like BA+ and workshops is absurd. Regardless of how much of a discount it was I don't like having surprise fee's come up on my cell phone bill. Why don't they include that free in the displayed upgrade price? Why not show $229.99 instead of $199.99?
And it's 57% discount, not 60%+
Well according to the stats you just posted sales tax is 8% so since you insist on including that, then at full price a $600 phone plus 8% is $648. $260/$648 is 40% thus you received a 60% discount. Also even at 57%, you are complaining about a 57% discount? Really? If you went to a car dealer and got a 57% discount you'd be ecstatic. If you got a TV for 57% you'd be ecstatic.
This fee was announced April 11th 2012 It made ALL the major news sources.
http://www.engadget.com/2012/04/11/verizon-upgrade-fees/
http://money.cnn.com/2012/04/11/technology/verizon-upgrade-fee/index.htm
http://www.reuters.com/article/2012/04/11/verizonwireless-upgradefee-idUSL2E8FBGQ820120411
http://www.wired.com/gadgetlab/2012/04/verizon-upgrade-fee/
http://arstechnica.com/gadgets/2012/04/verizon-to-start-charging-30-upgrade-fees-on-april-22/
http://www.zdnet.com/blog/gadgetreviews/verizon-wireless-to-add-30-upgrade-fee-for-all-existing-customers/29184
http://www.huffingtonpost.com/2012/04/11/verizon-wireless-phone-upgrade_n_1417959.html
http://www.dslreports.com/shownews/Verizon-Starts-Charging-30-Phone-Upgrade-Fee-119201
http://news.cnet.com/8301-17938_105-57412428-1/verizon-to-start-charging-for-phone-upgrades/
http://news.yahoo.com/verizon-jumps-board-upgrade-fee-train-230900778.html
http://usatoday30.usatoday.com/tech/news/story/2012-04-11/verizon-wireless-upgrade-fee/54173448/1
Just to name a few sources.
There is no way you were not told in some fashion. You say VZW agent. So you ordered this over the phone? Ok so where did you see the phone you wanted? Um at this site? Well the fee is listed VERY clearly on the price of the phone. if youw ent into a VZW store it;s CLEARLY listed on the price tags.

Disappearing IMG with 500GB dvr

Just ‘upgraded’ to the 500GB dvr via e-mail ‘email us if you would…’ route and was surprised at next day arrival. Installation and activation went AOK according to the flashing messages on the install screen. Returned older dvr the next day and noted both old and new dvrs were listed when I logged in to net access: old first, new one (name IMG AP) second. IMG was accessible too. Today the old dvr ‘disappeared’ from the access screen list, and only new one was left. BUT… along with the old dvr ID also went the Media Guide! Access request goes through the running red boxes (Vz’s rotating circles)… and the day/date/time template appears, but specific program info is gone with the disappeared dvr ID as is the ability to program anything. Is this ‘as usual’, ‘anomaly’, or ‘ask the guy with the dirty gloves’ time?
Solved!
Go to Solution.

PJL,
Just got to try the suggested fix today and found that it WORKED with regard to the IMG. But the fix in one area brought an 'unfix' in another. The OL 'Manage Your Fios TV online' now describes the DVR as “ not able to accomplish request- try again later”, or “… is not responding”, or "bad gateway". I'll try 'waiting' for a while and then if patience fails, it's on to the 'live chat.'
RE: disappearing guide - One thing that should be noted as it might be important for others with the apparent problem: the FONT SIZE controls on the mouse/touchpad MAY make the dynamic guide data seem to 'disappear' though the template remains visible and readable. I accidentally rolled the font toward minimum only to find the text disappear. Bringing the font size back to 'normal' returned the IMG info to view.
Thanks for the help.

30 upgrade fee is nonsense

So let me get this straight; I have been a customer for 15 years, pay more $ each year for your services, and now I want to purchase a new phone AND extend my contract with you another two years, and YOU want to charge me $30 upgrade fee for committing to pay you $280+/mo for another 2 years? What is wrong with this picture? I don't care if other providers charge it too. I am giving you another 2 years committment, you shouldn't charge me $30 for MY gift to YOU!!!!! So, no, I won't buy a new phone from you, almost have all 4 devices out of contract then I will switch! : )

So you'll switch and pay new carrier upgrade fees in 2 years. So you've been a customer for 15 years. So what? I don't
mean to troll and defend Verizon's policies, but policies do change over time. Sure you can vote with your feet and your
wallet, but if the upgrade fee is the issue, then there is no benefit to switching except perhaps on principle just because
you are mad. Not a rational reason. Besides, like T-Mobile, ATT is thinking of eliminating contracts and upgrade fees
anyway, probably will over next two years.

I was just charged a hidden upgrade fee......

and when I called Verizon Customer Non Service about it, Tasha told me everyone was paying it and there was absolutely NOTHING that could be done. I calmly told her that since we have been customers for the past 15 years, we didn't have to pay any UPGRADE, change phone, transfer contact or any other silly fee that had been conjured up. Tasha told me that since April 1, this was new. I asked Tasha where I would have know about this charge and was smartly told that by going to myverizon. com, I could have found the information............sure, if I'd actually been searching for it, but since I'd never had to pay them, why would I? Were they mailed to me with my bill in advance, No, was it emailed to me? No, was it sent as a text on my phone since my upgrade was impending? No. I then asked what Verizon did for me to earn my $30 and again was smartly told that they had changed my contacts, showed me how to use the phone and had set up my apps. Maybe I'm dreaming, but I'm sure the guy at the Apple Store that sold me the phone AND set it up would have something to say about that. Oh, she did say that if I'd gone to the Verizon store to buy my new phone, they would have told me. I stopped going to the retail stores ever since they stopped serving customers. Clearly, Tasha wasn't feeling how badly jipped I'm feeling and I asked to speak to someone above her that could maybe understand that I didn't want to pay this outrageous and simply unethical hidden fee. She told me that her manager Troy, was on vacation for 2 weeks and couldn't be contacted and that no one was taking over in Troys absence, so I was simply out of luck...BUT I could write a parcel post to a nameless person, in a city far away where I would have no idea how to follow up. Fine, Tasha, you win, could I please do the survey after we hang up so I can at least talk about my service tonight, "Oh, sorry we would have had to offer that to you before we started the discussion but now it's too late". $350 a month I pay to Verizon, I bet ATT would like my money!
Should anyone at Verizon care to call me back, the only call I want is the one refund my $30.
<Personal information removed for privacy>
Message was edited by: Verizon Moderator

Did you go post on Apple's forum about how the salesman that knew about the upgrade fee didn't tell you? Welcome to the new generation where your expected to educate your self.
Due to your choice of going else where purchase your device, you take liability of finding out what fees you will incur, Verizon can't hold your hand and advise when they aren't aware of what's going on.
AT&T will take your upgrade fee money I am sure!!! Either way you go, your going to pay.
You probably knew about the fee, and thought if you went through Apple they wouldn't charge it.
Your ignorance to the fee doesn't make it hidden.
Secret about Customer service, it is their job to get you off the phone with out talking to a Supervisor. As that Supervisor has better things to do than listen to the same sob story the last rep had to listen to, only to tell them the exact same thing.
AT&T Post:
http://forums.att.com/t5/Phone-Upgrade/Upgrade-Fee-question/td-p/3225859
My wife is due for an upgrade and I was wondering when exactly you have to pay the $36 fee, do they charge you at the store? or will it simply be added to your next months bill?
Sprint Post:
http://community.sprint.com/baw/message/425906
I completely understand when I buy a phone using an upgrade I get it at a discounted price and Sprint extends the contract I have and charges fees to make up the cost. However I received a phone as a birthday gift from my boyfriend who bought the phone for me at full price. I was charged $36 as an upgrade charge. Are you serious?
Tmobile Post:
http://androidcommunity.com/verizon-upgrade-fee-isnt-as-bad-as-it-sounds-20120411/
AT&T and T-Mobile both have been charging $18 for their fee for a long time, and this February AT&T doubled that fee to $36 — making Verizon’s $30 seem not so bad.
There you go, I just fixed your ignorance of the Other companies upgrade fee for when you switch

Why an upgrade fee?

One of the lines on my contract was upgraded yesterday and was charged a $30 "upgrade fee." I called this morning to question this and was told that it is a fee that has been assessed for "the last year or so" and is not dependent on your upgrade date and is different than an activation fee. I upgraded my own line in October 2012 and, you guessed it, was not charged an "upgrade fee." If I have fulfilled the terms of my two-year contract and my line is due for an upgrade, why does Verizon charge a fee for that? If this is how they reward loyal customers, what is the benefit of signing a new contract with them every two years??

I believe Verizon has been charging the upgrade fee since around April, 2012. IF you did not get charged an upgrade fee in October, 2012 it was a mistake and you made out to the tune of $30. Congrats. You have not been so lucky this time.
What I would think more likely, is you purchase that phone in October, 2012 at a 3rd party retailer. These 3rd party retailers do not assess the upgrade fees at the point of sale for purchased phones. In this case, the $30 upgrade fee is THEN added to your next Verizon bill.
As to WHY Verizon charges the upgrade fee, I would suppose it is because that is the price they have decided to charge. They have decided they need to charge more for discounted phones(or in essence give a smaller discount from the retail price), but because of competition in the marketplace they are unable to increase the price of the actual devices. They have decided to go the same route as that of the other carriers and add the fee instead of raising the listed prices on the discounted phones. Deceptive, possibly, but it has the same effect.
What is the benefit of signing a new contract with them every two years???? Obviously, it is the same benefit you have received in the past, although it is now SLIGHTLY smaller. To give an example, I will use a 16 GB iPhone 5s. The retail price on that phone is $649.99. By signing a contract, you are purchasing that phone for $199.99 with a $30 upgrade fee for a total purchase price of $229.99 INSTEAD of the retail price of $649.99. Yes, you are ONLY getting a discount of $420(65% discount) instead of $450(69% discount). If that is not an attractive enough benefit, then possibly you can receive a better benefit from another carrier. Hopefully you will find one which better suits your needs.

Upgrade Fee? Is it time for a new provider?

The new upgrade fee is a bit ridiculous. Verizon is by far the most expensive provider available.
Is it time to start searching for a new provider?

Hmmmm, sounds like a challenge. I live in a metro area so I know there are many providers to choose from. I have many friends who get excellent service from smaller providers. Last time I checked it's not 2003 and mobile phone tower usage is leased to providers not owned. There are probably plenty of service providers who are champing-at-the-bit to sign up ex-Verizon customers. I will do some research and let you guys know what I find.
Just to note, part of the reason cell phone makers charge so much for their phones is because of subsidies. Do you really think people would switch to next crapple iphone 7 if they actually had to pay $800 bucks for it? Apple, samsung, Nokia, ect. would have to drop their prices in order to maintain profit if service providers didn't use the phones to entice people to sign up for their price gouging scheme. Lucky for us we live in a free market so we can vote with our pocket book. I assume you probably work for Verizon so you may not be switching, but if enough people change their provider Verizon will start to feel the affect. Remember when Cingular used to exist?

Why would you charge me $40 for a supposedly free upgrade?Have been a faithful verizon customer for years went in for myfree upgrade and paid for a iphone and protectve cover now I have to pay a fee for a free service? I will start switching my devices to

Why would you charge me$40 for a free upgrade? I chose a iPhone and paid you the difference plus protective cover, now you want to charge me a fee for activating a number I have had for years!!! I have been a faithful Verizon customer for years but I will switch companies when my contracts are up or I can get a buy out from another company, your free upgrade is not free and is a false advertisement as far as I'm concerned

However you had already stated you did not choose a "free upgrade", but paid the difference for an iPhone. So much for your "free upgrade". Additionally, I was not aware Verizon was in the business of giving away "free service"(s)?????? Purchasing a "free" or "reduced price" phone IS NOT a free service. You sign a contract in exchange for receiving that benefit. There is an upgrade fee along with that service you are contracted to complete or you will be charged an early termination fee(ETF), so this IS NOT a free service.
Yes, you have a choice to go with another provider which ALSO charges an upgrade fee OR charges you full retail value for your phone. So much for a "free upgrade" there.
AT&T = upgrade fee
Sprint = upgrade fee
T-Mobile = no upgrade fee but must pay full retail cost for the phone
For what it is worth, you would not have had to pay an upgrade fee had you simply paid full retail cost for your phone OR purchased it with Edge at full retail cost. Depending on your calling plan and data allowance, you may have even ended up paying less for your phone had you done so. That is why a little research before you make a purchase can go a long way.
I know it is cheaper for me to pay full retail for a phone than to purchase a discounted device in exchange for signing a contract.
Good luck with the new provider.

I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

Hi there nursegrl02! We can help here with your questions regarding the upgrade fee and device charge. The upgrade fee is a one time fee that is applied when upgrading with a 2-year contract. If you pre-order with a two-year contract, you would need to add a credit card to your order as you will be charged for the device once it ships out. If you happen to purchase the iPhone with Verizon Edge, there is no upgrade fee. You will also be billed for the device in installments. You may have to pay a down payment with Edge. Go to vzw.com/edge for more information.
Did you upgrade with Verizon Edge or our Device payment plan in the past? If so, that is most likely why you were not charged an upgrade fee.
Let us know if you have further questions.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport

Fee for early upgrade

A $20 fee for upgrading my phone early...can they figure out any other way to charge us for stupid crap??? I can just imagine how much profit THAT is...$20 times all the people unhappy with their phones...the thing is, they already have me stuck for another 2 years paying in to them, so it's not like I'm not already getting punished enough as it is!!!!
Tried to buy from Best Buy, but of course, vzn doesn't let them hook you up with your early discount. And the vzn rep at the vzn store told me that there were no iPhone 4s in stores for 500 miles around. I was like, umm I just came from Best Buy and they had them...idiot....

No, by this point, I had already tried a few times to go out and get the phone, so I decided I may as well just order it...besides, it's soooo much faster to activate on your own!! I don't really understand why it takes the store half an hour to activate when it only takes me 5 min at home...
And yes, I just bought the iPhone, and there is indeed a fee for "early renewal"....even though they dangle the discount out there. I guess that's what the "loyalty discount" would be if I waited til the end of May - I just wouldn't have had to pay that stupid fee.

I own CS5 and want to upgrade to CS6 but don't want to pay a monthly fee for the Cloud. Is it possible to purchase a non-Cloud upgrade? If so, where and how much?

I own CS5 and want to upgrade to CS6 but don't want to pay a monthly fee for the Cloud. Is it possible to purchase a non-Cloud upgrade? If so, where and how much?

Creative Suite 6
Mylenium

Verizon Highjacked my 500GB DVR -- down to 22 HD hrs from about 60. Anyone else experiencing this?

I've been on FiOS Triple for over 2 year. My multi-room DVR is QIP7232. Verizon just did an update which I was completely unaware would be occurring. A tech had to come b/c I wasn't able to view recorded shows on a different set top box. Problem resolved. However, the next day I just happened to notice that my multi-room DVR was stating my storage was 97% full. What?!? Just a week ago it was around 60-70% full and nothing new had been recorded.
I have a QIP7232 / A386 / 014 / 500 model. I'm quite certain it has 500GB of storage. Everything I've read online says that should equate to about 60 HD hours. I currently only have 21 HD hours recorded (no SD).
This is ridiculous! They are constantly bombarding me with advertising to "expand" my DVR storage for additional fee. They've just highjacked my 500GB DVR, essentially turning it into a 125GB DVR so that I'll pay more for more storage.
Anyone else experiencing this???

You might try rebooting the STB. This can fix a problem with incorrect disk information, which may be your issue.

A few questions on upgrade fee, overage charge on prorated bill, and data usage when phone is on WiFi

1st question, I bought 2 iPhone 4s's Dec 2011, unlimited plan which was up Dec 2013. April 19 2014, I bought 2 iPhones, 1 5c, 1 5s with the more of everything plan, which is not more of everything, it's far less then my old plan, but whatever. I got charged a total of $60 for a $30 upgrade on each phone. I'm not upgrading, my plan was expired, I bought 2 new phones and was forced into a new plan in order to get new phones, how is this an upgrade? Never been charged in all these years(early 2000's I became a customer) of being a loyal Verizon customer of an upgrade fee, unless I was upgrading my phone before the contract was done. If I was a brand new customer to Verizon would I get charged this upgrade fee?
2nd question, my bill cycle runs from the 24th to the 23rd, since I bought these new phones on the 19th, there were 5 days left to the billing cycle, so they prorated old plan and new plan. New plan is 1 GB, 5 days were prorated, I used in those 5 days between the 2 phones 371.77 MB, and I'm being charged for an overage of 206.61 MB of $15. Now my plan gives me 1 GB a month, that would be 1024 MB, I didn't go over this 1 GB in the month, so why am I being charged an overage for 5 lousy days?
3rd question, really 5 days and I used 371.77 MB's of data? Strange, didn't get the new phones until after 6pm on April 19th, yet I have all kinds of data charges on that day, when both phones were in my home, connected to WiFi the entire day. I spent the entire day online jerking around with 2 different Verizon employee's over getting new phones and a new plan in my home, on my computer, never touched my phone the whole day. Couldn't the day before I smashed the screen beyond use. So how on earth did I have all these data charges on that day? Now I could understand if I had, had the new phones earlier in the day, because there seems to be some strange glitch with these iPhone 5's were you use data, even when your phone is connected in your home to WiFi, but these were the 4s phones during the times of these data charges..
I'm not happy at all, first I got jerked around by 2 different Verizon employee's online, every option I tried they had some stupid reason why I could not do that and that I had to go with 1 option, I got so fed up, I didn't process my order online. I then turned around and went over to Sprint and spent time online with a Sprint employee, where I did not get jerked around, where I could have placed my order and then went to the store and picked up my phones right then. But no I was foolish, long time Verizon customer, happy with Verizon until this day, so I got in my car, drove to a store and spent an hour doing the whole process over with a nice friendly store employee(not a Verizon store). Now I get these upgrade fees, overage fee for 5 days of data service, where I was not over my monthly 1 GB, and all kinds of data charges appearing in the 5 days of the bill cycle on these new phones. Might not be much strange added on data to some, but in 2 years 4 months of the 4s iPhones, never used more then 1 GB a month and now so far I will exceed that 1 GB in this new billing cycle and by at least 1 GB, it would be 2 GB's except I shut one phone completely down and the other one is down to bare minimum, when nothing has changed in the way we are using our phones, and we are not using more data. I have now completely shut my phones cellular data off, I've turned it on in this billing cycle 6 times, bare minimum of only when I absolutely have to. The other phone, I can't do that with, and that phone is going through double, possibly triple the amount of data then the 4s, same user on both phones. I do now shut the cellular off of that phone when it comes into the house and it's not turned back on until it's out my door, so I will see if these strange data charges stop for when the phone is in the home hooked to WiFi. On top of that, I have shut down every app on that phone that is needed when WiFi can't be accessed, cellular is turned off except for 2 or 3 things. This is a bunch of garbage, I have 2 smartphones, and I have to shut them down and turn them into nothing but a normal old phone. What the heck is going on with this?

I will try to address your concerns - and explain why things are as they are ... you may not like the explanation but hopefully it will help you understand what has happened and what you can do moving forward.
I got charged a total of $60 for a $30 upgrade on each phone. I'm not upgrading, my plan was expired ... If I was a brand new customer to Verizon would I get charged this upgrade fee?
Verizon's definition of "upgrade" is purchasing phone at a discount and agreeing to a new contract - if you are a brand new customer, you pay a $35 activation fee. If you are an existing customer, you pay a $30 upgrade fee - this has been in place for about 2 years now.
2nd question, my bill cycle runs from the 24th to the 23rd, since I bought these new phones on the 19th, there were 5 days left to the billing cycle, so they prorated old plan and new plan. New plan is 1 GB, 5 days were prorated, I used in those 5 days between the 2 phones 371.77 MB, and I'm being charged for an overage of 206.61 MB of $15. Now my plan gives me 1 GB a month, that would be 1024 MB, I didn't go over this 1 GB in the month, so why am I being charged an overage for 5 lousy days? You only had the new plan for 5 days - pro-rating means you get about 34 MB per day, or about 170 MB for those 5 days. If you used 371, that a 200 MB overage. You likely were only charged for 5 days of the new plan as well...
... I have shut down every app on that phone that is needed when WiFi can't be accessed, cellular is turned off except for 2 or 3 things. This is a bunch of garbage, I have 2 smartphones, and I have to shut them down and turn them into nothing but a normal old phone. What the heck is going on with this?
My daughter recently upgraded from her iPhone 4 to a 5c - her data spiked and she used nearly 1 GB in the first week where that was about what she uses an entire billing cycle. We went through all her data settings and discovered she had about 10-12 apps (Facebook, Instagram, etc) that were updating all the time, connected to wifi or not. She shut most of those off and will open the app and update manually when she is on wifi. She downloaded and is using Onavo to manage her data and understand what gets used and when. I hope we have it under control, but the defaults on the iPhone 5 seem to turn on everything to update constantly, and that's just not a good thing.
It does seem the iPhone 5 series takes more work than any phone I've ever used to keep data usage manageable.

39.99 Upgrade fee for 500gb DVR

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