3D issue Acrobat XI Pro

I have been using Acrobat Pro 9 to add 3D images (mostly .WRL/VRML and .dae files) to lecture notes that I use to teach. I just upgraded to Acrobat XI Pro and was surprised to find that the 3D capability was gone. Is the only option to spend another $500 on tetra4 or have I missed something in installation?

You haven't missed anything except the explanation on Acrobat's product FAQ. There is no Pro Extended version of Acrobat X or XI, so there is no longer any inbuilt conversion for 3D models. You must do the conversion to U3D or PRC in another application.
Tetra4D's software is one option and currently the only vendor to provide the conversion tool as a plugin for Acrobat XI Pro, but there are other standalone 3D software packages that can save to U3D format - Rhino, Meshlab, Daz|Studio, Polytrans, SAP, PDF3D, etc.

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Installation Issue - Acrobat 9 Pro Extended

I'm trying to install Adobe Acrobat 9 Pro Extended on a system that currently has CS4.
A9PE will not install saying that I have a more functional product already installed, then it terminates install.
What's up with that? Is there a way I can still install the product?

No, you can simply uninstall the Acrobat Pro component from CS4, leaving the rest of Creative Suite intact.
Go to Control Panel > Add/remove Programs, select Adobe Creative Suite and click "Remove" - the components you've got installed will show as checkboxes, so you can choose to uncheck just Acrobat (do not tick the "deactivate" box!). Once that's done, the installer for APEX9 should be perfectly happy.
Note that although many CS4 applications read and write PDF files, none of them use Acrobat to do it - so swapping out the bundled copy for a point product, even a different version, won't have any effect on things like InDesign or Illustrator.

I have two issues. 1) unable to update Acrobat XI Pro and 2) unable to register product

First issue: I have for the second time installed Acrobat xi pro and then click on "check for updates" from the help menu. And it shows that an update is available. But when I update it I am given the following error message:
Error 1328. Error applying patch to file C:\Config.Msi\PT669B.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor."
When I click on "details" I am sent to adobe's "update error" page. Which states the following for error 1328: Error applying patch to [filename]. It's likely that something else updated the file, and the patch can't modify it. For more information, contact your patch vendor.
I have tried uninstalling program and re-installing program but still get same error message from my attempt at updating. So I am not sure if program is update or not. And I do not know who my "patch vendor" is.
Second issue: Unable to register product with Adobe. Because the option to do so from the "help" menu which lists "product registration" is greyed/dimmed out. Therefore not giving me the ability to register this product. Please let me know what is causing this problem.

I am not sure, but will suggest some things to try. On the activate issue, it may be that your system already thinks it is activated and so you might try the deactivate and check. If that works, I would suggest you then uninstall, run http://labs.adobe.com/downloads/acrobatcleaner.html, remove anything left of the Acrobat folder, reboot, and reinstall. Hopefully you can open Acrobat and activate. Then do the updates from the Help menu.

I had Acrobat XI Pro Trial installed on W8.1, and I had to uninstall it because issues with MS Office 2010. Now I try to reinstall Acrobat and It does not allow me to use the trial version anymore even it was not over. What to do??

Well, I had installed in my new computer a trial version from Acrobat XI Pro, but I had issues with Microsoft Word 2010, since it did not allow me to save changes on my file. I uninstalled it from my computer before the trial period was over, and then, after I solved the issue with Office, I wanted to get it back for a time, but the installer does not allow me to choose Trial Version. I can reach that screen where you choose between key and trial, but once I press trial and click on next, it does absolutely nothing at all.
I have tried to manually delete folders, and I even used CC Clean to make a registry set up, but nothing out of that is working for me at all, and it keeps happening. I have no really idea what to do, and I kinda need to use Acrobat immediately for a file.

The trial can only be loaded 1 time as far as I know. You could try http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over parts of the Acrobat folder, and reboot. Then try an install again, but my guess is you will have to purchase Acrobat at this point.

Acrobat XI Pro and MS Word 2010 file conversion issues

I have created a photo journal comprised primarily of photo collages and text boxes using Microsoft Word 2010. Acrobat XI Pro is installed as well. When I "Save as Adobe PDF" the resulting PDF is missing many - not all - of the text boxes placed on top of the photos, and the some of the photos themselves are "reordered" - the one placed on top moves to the back. What might be causing this?
If I select "Save As" and then select the "PDF" option from Word's dropdown menu, the resulting PDF - which is much smaller than the one created by the "Save the Adobe PDF" option - retains all the data in the Word file, in the correct order.
Note - this did not happen when I was using Acrobat X Pro. And this file I am currently working with converted perfectly to an Adobe PDF when I was still using Acrobat X Pro.

Hi,
Can you please share your test file because the issue you mention here seems to be file specific?

I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro ins

I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro instead of the free reader?

It may depend on the plugin that is loaded into your browser. However, right click on a PDF and select the Open With option and go to the default button to select Acrobat as the default. That might do it.

Adobe Acrobat 9 Pro: Printing Preferences display issue

Hi everyone,
A user reported an issue with the PDF Printer Preferences drop-down menus running outside the window and that there should be more checkboxes below the three that are showing (see screenshots).
Here is a screenshot of this same window on a coworker's machine (same version of Adobe and Windows).
We are using Windows XP SP3. Adobe Acrobat 9 Pro (version 9.3.1), and current video driver. The resolution is currently set to max, but I tried a few other resolutions but they made no difference on how the PDF Printing Preferences displayed. I've tried repairing, uninstalling, restarting, and then reinstalling but none have done the trick yet. I also have checked the DPI settings and it is set to Normal.
If you have any advise, please let me know.
Thanks!

SOLUTION:
The issue was somehow related to DPI (START > Settings > Control Pannel > Display > Settings Tab > Advanced button). Eventhough the DPI was set to normal, I switched it to LARGE, restarted the machine, logged in after the reboot, changed it back to normal size, restarted again, logged in once more, checked the Printer Preferences and PRESTO --- a properly displayed window.

Acrobat 9 Pro: Licensing issue prevents Acrobat from opening. What's the fix?

OK - or i should say not OK!!
I am running the licensed version of Acrobat 9 Pro on Mac OSX. It is installed on 2 of my MacBook Pro 17" laptops. These machines are respectively 1 month and 14 months old, and both are completely up-to-date software wise. 3 weeks ago Acrobat presented the error message "Licensing for this product has stopped working" and then quits. Searching through the error logs reveals the following: No matching processes were found. Shutting down licensing service ...
I have meticulously, several times worked through all the recommended steps on the Adobe site to address this issue but to no avail. Booting up in safe mode makes no difference. In desperation I re-installed the OS, but to no avail. My several and extended communications with Adobe online help have left me chatting with what sounded like a couple of uni students from India who had insufficient understanding of English, Macs and Acrobat. After 3 weeks my case has been closed twice by Adobe who report that they believe my issue is resolved and have therefore closed my case. Great!!! What's more, occasionally Safari is presented online with a pdf file which it attempts to load, and then crashes.
This issue has seriously affected my ability to work with and create pdf's which in my work as a medical researcher is essential. To add insult to injury, I have wasted too many precious hours attempting to rectify the situation.
The bottom line is caveat emptor (buyer beware). Adobe it seems are committed to making a sale but not to follow-up, service or genuine concern for their customers. When some company produces a less buggy (and cheaper) alternative I will be definitely be buying their wares.
In the interim, if anybody out there can advise me as to how to get Acrobat working again, I would be most grateful.
Have a great day.
David

When you reinstalled Acrobat, did you use the uninstaller? Also the uninstaller still leaves some files not removed.
If your using OSX.4.11 go to Find file and type in Acrobat, find any files (not .pdf's) that are in the Library > Application support and Preferences. Remove all traces of any of these files. Look both in Main Library, and in Library in your User Folder (has name you gave computer when you installed system).
It appears your have a corrupt file.
Many problems can be traced down to corrupt file(s) in Application Support or Preferences. Preference file will regenerate though any customizations you did will be lost.
Have you installed more than the two Copies allowed (by accident)?
Also, if you have tied to a a common Server/Network and both have computers running at same time, might have caused this. (unless you bought at site license if Adobe sells such).

Acrobat 9 Pro Extended issues

7-29-08
Hello,
I work in an engineering enviromment doing visualization and
animation. I have been an advocate for Acrobat 3D as a better way
to communicate with our customers. We have a large contingent of
Autodesk Mechanical Desktop and Inventor users. I want to add
advanced features to the presentations we make to our customers. So
far it looks like Acrobat 9 Pro Extended does not play nice with
the Inventor 2009 series, neither the Desktop or Inventor. The main
issue is that the section tool creates nice outlines where the
solids are cut that describe the shape made by the cutting plane
but the solid surfaces the plane would make are missing. It looks
like the surface normal that should be there is flipped.
I have looked at the various presentation methods in this new
relase of Acrobat and they are a big step up but I want to be able
to open a PDF to a text document with animations embedded in it and
possibly narrations. I want a tavble of contents that has page
links to illustrations and paragraphs, and 3D files that my
customers can interact with. I see nothing in the training that
addresses this. Can you help?
Autodesk has it's own design collaboration package that
produces rotatable 3D files. It is called DWF Writer and the output
is more realistic than what Acrobat produces. For my needs should I
abandon Acrobat 3D functions and instead attach 3D DWF's?
Thanks,
Randy Van Nostrand
[personal information removed]

Thank you for your response. These forums are specific to the
Acrobat.com website and its set of hosted services, and do not
cover the Acrobat family of desktop products. Please visit the
following forums for any questions related to the Acrobat family of
desktop products:
http://www.adobeforums.com/cgi-bin/webx/.3bbeda8b/

Acrobat 7 Pro - Comment Summary Font Issue

We have a situation involving font usage in comments in Acrobat 7 Pro that I hope someone can shed some light on. It will be some time before we can move to version 8 or 9, so the problem is important to us.
Here's the symptom, then I have a few basic background questions. The text in a Note comment includes a 'less than or equal to' symbol which appears correctly. The problem comes when the comments are summarized to a PDF file or printed. The 'equal to' portion has now disappeared! I first thought that this might be a font issue, but now am unsure.
My basic questions are:
What font is Acrobat using when a comment is created? I realize that you can set a preference for which font to use when viewing comments, but apparently not when creating them?
When a comment summary is created to a PDF file, what determines which font is used in the summary? We have seen cases where the resulting PDF has used Arial or Tahoma or SimSun or.........
We have had at least one situation where opening the same Acrobat 7 PDF in Acrobat 8 Pro did not exhibit the problem when summarized there. Was this a known issue that was repaired in Acrobat 8?
Thanks much for any information you can provide.

Hi David,
This is a known issue with Acrobat on Mac.
Please follow the steps mentioned in the KB : http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html

Acrobat 9 Pro Extended Forms Issue

Hello, I'm having an issue with two simple forms that I have created in Acrobat 9 Pro Extended. I am using Windows XP SP2. The forms have a submit button that is supposed to send to a specified e-mail address. Everything tests fine until the link is posted on our Intranet. Once the user clicks Submit after filling out the form, they are presented with a box with two buttons: Send Link and Send Copy. Does anyone know how to stop this box from popping up? What is happening is they do not read the box and click Send Link, which only sends a blank form back to us and they lose what they have filled out. Any help would be much appreciated, and thank you in advance.

I finally got our webmaster to put the link to the form online so that I could test the form. It is not sending to the address specified. I have setup the Submit button as follows: in the window under Enter a URL for this link: the URL was input as MailTo: [email protected] (there is a space between MailTo: and the e-mail address). After submitting Outlook 2k3 sends back an undeliverable message. Is the space in the URL causing the issue or is it something I need to run by our security people due to the way the form is being submitted?
Many thanks,
Mike

Adobe acrobat X pro printing issues

I purchased Adobe Acrobat X pro and it was installed on Windows 7/64 bits PC.
I have issues with printing into PDF file for web page. It seems that if I click "convert to PDF" icon on Explorer, it does not have problem converting a web page into PDF. However, if I right mouse click on "print" on a web site, I get a "postscript error" message on Notepad" instead of generating PDF file. With a different web site, it did create a PDF file, but some characters were totally garbage, totally illegible. But it did create a PDF with no problem at all for a certain web page. I had a similar problem with a previous version of Acrobat Pro, but this time it is more extreme.
Am I not supposed to use right mouse click on "print" in order to generate PDF files at all? Do I have to use "Create PDF-from a web page" menu to successfully generate PDF files, but not on "print" using right mouse? Or is this problem occuring specific to Windows 7/64 bits PC? But Acrobat X pro is supposed to work with 64 bits.
I do not seem to have any problems converting files, such as Word, Excel, or JPEG into PDF files so far....
Any suggestion is grealy appreciated.
Henry

We are unable to reproduce the issue at my end. We are able to print fine using both PS and PCL printers. Could you please let me know the exact make of the printer at your end? Also, let me know whether you are using a PS driver or a PCL driver.
Thanks,
Atul

Issues with images in Portfolio (Acrobat X Pro)

Hi all,
I am having an issue with my portfolio file in Acrobat X Pro. I insert images from my hard drive, then proceed to give them display names and tags. This works fine, but then the next time I open the file, some of the pictures have become broken links. For those, the filename has been changed to the same as display name, even though I did not make that change. Once this happens, I seem to be left with no other choice than to reinsert the image and retag it and hope it doesn't happen again.
Has anyone else run into this issue? Is there a way to prevent this from happening? Thanks.
- Adam

Java is a different animal than JavaScript.
PDFs use JavaScript and not the Java programing language.
As mentioned the apps on the iPxd, iPhone and android devices do not show the bookmark panel. The user needs to open the option that looks like an outline and the bookmarks appear like a table of contents for a book.
The show pages and bookmarks only works for full computer, laptops, and netbooks with the Acrobat or Reader programs or similar programs, not apps for tablets and phones.
Do you have a smart phone or tablet to test your PDFs on?

Adobe Acrobat X Pro Extracting Issue

When the download manager was trying to extract the Adobe Acrobat X Pro files to my computer folder, the following message suddenly popped out:
A problem occured while extracting some files. Check available space on your computer and the write priveleges on the destination folder.
I restarted my computer just in case and tried to download the software again yet when it reached on the extracting part, the message again popped out. I have also checked my available space from my C drive and I still have enough, 1.27 TB to be exact.
I am the only user and the admin of this computer where I'm trying to download the software so it would be unlikely that I am restricted to the destination folder. Also, I have downloaded other softwares to the same destination folder and it went successful. It is just with the Adobe Acrobat X Pro dowload where I'm having this issue.
I would greatly appreciate for your prompt response with this matter. Thank you.

is your harddrive 1tb or larger? if so, you'll need to partition that drive to use acrobat x on it.
otherwise:
uninstall acrobat X
run the cleaner, http://labs.adobe.com/downloads/acrobatcleaner.html
restart your computer
if you're using windows, right click the installation file and click "run as administrator"

Font Issue in Acrobat 9 pro and X pro

Fonts are not displaying properly after selecting the text with Touc-up tool in Acrobat 9 pro and X pro how to solve this issue?

When Acrobat X installs it will remove an Acrobat 9 install.
Suggest you Deactivate then uninstall Acrobat 9 before installing Acrobat X.
May want to root about to locate that Acrobat 9 CD first.
As the preponderance of resources in Adobe's "Education" space deal with use of Acrobat X you may be better off in the long run by working out of and learning "X".
http://www.adobe.com/education.html
Be well...

3D issue Acrobat XI Pro

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