3d model disappears when taking measurements

I created a 3d pdf and saved with extended features enabled so that I can take measurements in Adobe Reader 9.4.3.  However, when I try to take a measurement in Reader, the model disappears until I exit measuremnt mode.  I am able to take measurements in Acrobat with no problem.  Any ideas??  Thanks

Hi Thanks for your response.  I don't think it is a graphics card issue, I've looked at it on several machines and see the same problem.  Attached are 2 screen shots from Reader showing the model and then how it disappears when measurement is enabled.  I am seeing this with every model that I've tried that originates from CAD - ProE and Ideas files were tested.  A simple scene from 3dsMax did not have the measurement error in Reader.  All of the files I'm working with were created in Right Hemisphere exported to pdf.
Per your question, I have hardware rendering turned on in the 3d and multimedia preferences.  I see the problem when DirectX 8 or 9 are enabled but not when the Preferred Reader is set to Software (but performance is unacceptable).
Thanks again for the help.

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