3D pdf - Poor image resolution (see attached jpg)

I create 3D pdf's from MicroStation on a regular basis to deliver to clients,and I have never had a problem with it until using the latest version of Reader.  When I open a 3D pdf on my workstation (using Adobe Reader 9.1), it looks fine; when my client opens it, it looks like blotches of color with little definition.  I experience the same problem on my personal laptop, but like I said, on my office pc it works fine.  I attached a screen capture here....does anyone know how I can resolve this?
Thanks!

I have been searching for days now. I am a highly technical Graphic Designer with experience in print production and in-depth knowledge of Adobe products and MS Office products. I have been unable to solve this issue in my own files for all the settings and file/software adjustments. I have exhausted my energies trying to solve the issue.
Could someone from Adobe please step up and address this? I have searched your forums and support files as well as Microsoft's and the internet in general to no avail. It seems to be an issue with the way MS's layouts and images are interpreted by Distiller even when settings are adjusted for success.
This issue occurs when using the "PDFMaker" and when using printing to the PDF PS printer.
The same PNG I have inserted in a PPT file writes to PDF with no issues but when printed defaults to ignoring the alpha channel. The same exact PDF setting I am using in PPT are used in Word, as well as the same exact PNG but the PDF results are different.
I am at my wit's end and have opted to alter my design to avoid the transparency but I would still appreciate the topic being covered by an Adobe professional.

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