3D Programming and 7000 Series set top box

I want to watch ESPN 3D but the screens are split on my Panasonic 3D Plasma screen. It is part of the Ultimate HD package but I have not been able to see it. The technicians at Verizon give me a different story each time I talk to them. One of the techs told me I need a 7000 series box to view 3D content. Can anyone tell me if this is true or give me suggestions to make this work? I also wonder if I need to connect the HDMI cable from the set top box directly to the tv via a 1.4 HDMI cable without going through my "non 3D capable" receiver or if a 1.3 HDMI cable will work like it does with my Playstation. Thanks.
Kurt

I had the same problems. This is what you need to do if you haven't tried it yet. EPSN 3D broadcasts in 720P, so you have to go to settings and change your video settings to 720P, my guess is you probably have it set to 1080i. After setting it to 720p, then set your TV 3D setting to top and bottom and it should merge the picture. I would set the setting back to 1080i when you are done with watching the channel, the movies on demand I believe are 1080i and 3D setting side by side. Hope that helps.

Similar Messages

HD Enhanced program and multiple old set-top boxes

HDenhanced. Sounds like a step forward and should be a good technological advancement. I have been frustrated with the process of getting the equipment. I got the letter in the mail. It's geared toward providing no human intervention. All of the instructions say, "Turn your desktop box to channel 1995 and follow the instructions." I have 2 desktop boxes--a DVR and a basic box--and neither of them is capable of 4-digit channels. So I went online--less-desired option 1--to order a replacement for my boxes. Online it asked for 4 pieces of information: name, account number, phone number, and zip code. Right above the "Submit" button is text that states: "Yes, please send me the correct number of cable boxes." One box was shipped. When I saw the shipping information and that only one box was shipped, I called--less-desired option 2--and got to a human in the HDenhanced department (after being told by a recording to turn my box to channel 1995). I spent several minutes trying to explain that only one box was shipped but the web page told me that "the correct number of cable boxes" would be shipped, so what about the 2nd box? (And in the process was asked to turn my box to channel 1995, part of the script, I'm sure.) The call ended with me having the impression (with a lot of uncertainty) that the other box would be shipped also. Today I received the one DVR box and I installed it. (The instructions say, "install all devices before activating". If only...) I attempted to call a few mins after 7:00 tonight to follow up on the 2nd box, but apparently I need to call back "during business hours". What's the worst that could happen? HD Enhanced is turned on and I don't get one of my boxes replaced for the cutover. It's really not that big of an impact. What bothers me is that the user instructions and support script do not identify HOW the multiple boxes will be handled, leaving the impression that it will happen in one shipment. But it didn't happen that way.

EdBates wrote:
HDenhanced. Sounds like a step forward and should be a good technological advancement. I have been frustrated with the process of getting the equipment.
I got the letter in the mail. It's geared toward providing no human intervention. All of the instructions say, "Turn your desktop box to channel 1995 and follow the instructions." I have 2 desktop boxes--a DVR and a basic box--and neither of them is capable of 4-digit channels. So I went online--less-desired option 1--to order a replacement for my boxes. Online it asked for 4 pieces of information: name, account number, phone number, and zip code. Right above the "Submit" button is text that states: "Yes, please send me the correct number of cable boxes." One box was shipped. When I saw the shipping information and that only one box was shipped, I called--less-desired option 2--and got to a human in the HDenhanced department (after being told by a recording to turn my box to channel 1995). I spent several minutes trying to explain that only one box was shipped but the web page told me that "the correct number of cable boxes" would be shipped, so what about the 2nd box? (And in the process was asked to turn my box to channel 1995, part of the script, I'm sure.) The call ended with me having the impression (with a lot of uncertainty) that the other box would be shipped also. Today I received the one DVR box and I installed it. (The instructions say, "install all devices before activating". If only...) I attempted to call a few mins after 7:00 tonight to follow up on the 2nd box, but apparently I need to call back "during business hours".
What's the worst that could happen? HD Enhanced is turned on and I don't get one of my boxes replaced for the cutover. It's really not that big of an impact. What bothers me is that the user instructions and support script do not identify HOW the multiple boxes will be handled, leaving the impression that it will happen in one shipment. But it didn't happen that way.
Apologies for the issue and the experience that you described above. I have shared your experience directly with our team that is handing the HD Enhanced communication and fulfillment.
What happened when you attempted to tune to Channel 1995? I have been told that your area does support 4 digit channel numbers and this feature specifically.
Thanks for your feedback and your patience. I've asked a colleague to review your account and to follow up with you directly to be sure that you have all of the correct equipment that you need to continue to enjoy HD services from Comcast.

Recording a DVD with LG DVD Recorder and FIOS Standard Set Top Box

I have FIOS Standard Set Top Box, a Sony TV, and an LG DVD Recorder. I cannot figure out how to record a TV program on my LG DVD Recorder. I have 3 remotes: a FIOS Remote, an LG DVD Recorder Remote and a Sony TV Remote. What remote/s should I use, and in what order? Thanks.

1) Connect coax (cable) wire from the wall to the RF input on the back of the STB.
2) Connect coax (cable) from the cable out (might say "to TV/VCR") on the back to the STB to the cable in on the back of the TV.
3) Connect composite (red, yellow, white) wires from the back of the STB to the input of the DVD player.
4) Connect composite (red, yellow, white) wires from the back of the DVD player to the back of the TV.
Let me know if any of those aren't possible based on your equipment. The SD STB (QIP 2500) has very few outputs so there are not a lot of options for a setup like this).
In order to record a program, you will have to do the following:
-Set the STB to whatever channel you want to record and keep it on. You will not be able to change the channel, because the DVD player will be recording whatever the STB outputs (the same feed the TV gets). With FiOS, it is not possible to have a DVD do the tuning for you, because it is an all-digital signal and most DVD players can only tune to analog chs 1-99.
-Set the DVD player channel to "input" or something of the like. This will get your DVD player to show the signal from the STB.
-Set your TV channel to composite input. This will show you whatever the DVD player is getting from the STB.
-If you want to watch normal TV without the DVD player, you can turn your TV to Ch. 3 or 4 and get the feed from the STB without having to turn on your DVD player.

Cameras and microphones in set top boxes

Is Verizon currently deploying set top boxes with built in microphones and cameras for future use? If so does anyone know what model set top boxes are so equipped? If the hardware is not in the current devices when does Verizon plan to roll out the new hardware containing the cameras and microphones?
http://www.washingtontimes.com/news/2013/jun/17/big-brother-alert-cameras-cable-box-monitor-tv-vie/p...
http://appft1.uspto.gov/netacgi/nph-Parser?Sect1=PTO2&Sect2=HITOFF&p=1&u=%2Fnetahtml%2FPTO%2Fsearch-...
http://www.digitaltrends.com/home-theater/new-verizon-patent-will-put-cameras-in-your-cable-box-to-p...

Current Verizon STBs do not have cameras or microphones. Even if future ones did, it's doubtful they would work. Verizon can't get the basic function of their software right anyway, so I'm not concerned.

Returning Set Top Box

I was wondering if anyone here has any experience with returning equipment, particularly a set top box.
I called Verizon on June 10th and told them that I wanted to return an HD box that we've been renting to save $9.99 a month. They said that would be fine and that I would be receiving a paid return box to mail it back to them. I received an email the next day confirming the order change on the 10th, but the billing estimate included in the email says my bill will be the same and an HD Set Top Box is labeled as "existing" for my account. Also, it's now the 14th and I haven't received the paid return box.
Is any of this normal?

pollihs wrote:
I moved recently, and I requested a return shipping box to send back old set top boxes. I was told that there would be a paid shipping label included. The box finally came, but without any kind of label or indication as to where to send the equipment. There is no store nearby to take the equipment, so mail or UPS would be much easier! Any help out there?
My experience is to take it to a UPS store, have shipped 3 or 4 boxes back to Verizon that way, worked great. The UPS store people should already know where to ship it, Verizon has a contract with UPS to handle this, and it should not cost you a thing.
One thing I would do is keep the tracking number and track the shipment all the way to Verizon and save all of that info just in case there is a screwup within Verizon and the box does not come off of your account and they try to charge you for it.
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

XI3 set top box will not rewind or pause tv in second room

Turned my tv on after work and same problem. Unplugging the card is the same as unplugging the box and only is a temporary fix.

I have the X1 triple play system and the second set top box i have, an XI3 box, will not rewind or pause live tv. The main X1 DVR box works relatively ok, besides randomly deciding the left or right button should be the 2 or 5 button, but the second set top box does not. The XI3 box i have in my room is supposed to allow rewind and pause functionality. It takes away one of the lines from the X1 box so instead of having 4 lines to record on the main tv and live tv in the second room, it gives you 3 lines to record on the main tv and live tv with pause and rewind functionality on the secont box. This worked perfectly until about a week ago. Ever since then, the rewind and pause functions do not work. The only way to get them to work is to unplug the XI3 box (since it does not have a power button) and plug it back in. They will work for about an hour until they stop working and i am told again by an onscreen prompt that rewind or pause are not available on this box. I ask here if there is any resolution to this problem because calling customer service is a 40 minute waste of time and the online chat is basically the same. No one can resolve this and 90% of the time i am told that there is no set top box for the X1 system that allows rewind or pause, which is obviously not true. It takes me 40 minutes on the phone of constantly being told i am wrong and to please hold for just another minute as the employee waits for a supervisor or another employee to help them. Who ever Mario is, i have heard your name on three calls so far as the employee is begging you for help. Each time i have been told by the rep that i need to bring my box into a local xfinity store to have it swapped out. I was also told i couldnt activate any services until i returned my old boxes as the rep didnt know how to handle the situation. Each time i went to the store i was told by the Xfinity rep that the employee i spoke with did not know what they were talking about and flat out lied to be just to get me off the phone. So wonderful customer service on Xfinitys half. Basically straight inline with what everyone on the internet and consumer reports say. The chat was no better. In between obvious copy and paste comment, or the need to tell me about additional services and faqs between every comment, they were not ableto resolve my issue. I just want to get the service i am paying for. Everything about this X1 service has been a nightmare since i got it. Nothing works as it should and unplugging my box every hour is not an answer to why i cant rewind my tv.

FiOS TV cutting out to snow, resetting TV and set-top box?

Greetings all, I'm hoping someone can help here;
I have a Motorola HD DVR 72161 (Verizon supplied) connected via HDMI to my Sharp Aquos LC-46D65U. Over the last few weeks, something odd is happening: after watching TV for a while, my picture will change to snow (no video input all of the sudden). I have to turn the TV and the set-top box (STB) off. When the STB goes off, it flashed the "du1" on the display. After about 10 or 15 seconds, the (turned off) TV makes a click sound. At this point I can power everything back on and it is working fine.
There is no pattern to this, though it sometimes happens more often (every 10 or 15 minutes) when watching a recorded program. It happens both day and night.
Tech support reinitialized my STB yesterday, and it didn't seem to fix the problem. I changed the HDMI port on the TV this afternoon (moved the cable to a new port) and this didn't help either.
Any ideas or help or suggestions would be very much appreciated! Thanks.

I have the same problem and have been through the same troubleshooting with FIOS support. Unfortunately, I also have a Sharp Aquos (46D85U). I was hoping this was a FIOS issue rather than an Aquos issue, but after reading your post, I'm not sure. Perhaps it's a combination of FIOS and Aquos. I did not have this problem when I had Cox cable. It started as soon as I switched to FIOS.
Additional discoveries: You can turn off just the TV, wait a few seconds for the relay to click, then turn the TV back on and the picture comes back. Also, I just recently switched to the composite video output (Red, Blue, Green connectors) and the problem appears to have gone away. The drawback is picture quality noticeably degrades.
Sorry, I don't have an answer. Any ideas from the smart folks out there?

New HD Set top box and Multi-room DVR

I just activated a new HD DVR set top box, but it's not seeing any of the shows recorded on the other HD DVR set top box that I've had for over a year.
Do I just need to wait for the new box/service to be recognized/activated with the hub (the HD DVR I had prior to now) or do I need to call Verizon to make sure they add the multi-room dvr service to the box I just received?
Thanks!
Solved!
Go to Solution.

If you replaced your dvr that had all your recordings on it, you wont have any of those shows on the new one because they are stored on the dvr itself. But maybe im misunderstanding you, are you trying to watch recordings on a 2nd dvr, the multiroom feature does not work from dvr to dvr you can only stream to 6200,7100, and 2500 series stbs.
Frank
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Adapter and set top box

Can we buy the adapter and set top box from Verizon or do we have any product available in the market that can be used to replace them ....

You cannot "buy" an STB or adapter, Verizon only rents them. As far as I know the only other option besides a STB is TIVO, but you'll still need to rent a Cable Card.
Do not waste your time and money buying one of those Verizon STB's being sold on eBay or anywhere else. Verizon considers all those boxes "stolen" and will not activate them.

Airport Express and IPTV Set Top Box

I want to connect an IPTV Set Top Box to my wireless router but my provider's STB doesn't have Wireless networking. So I though to connect it to my wireless network with an Airport Express.
I made a scheme of how it would be connected:
Is it possible to make this?

The Ethernet port on the AirPort Express (AX) is ONLY active when the AX uses WDS to wirelessly connect to a network. Unfortunately very, very, very few non-Apple devices support Apple's WDS.
So if your wireless router is another AX or an AirPort Extreme base station (AEBS), this is possible. But otherwise it is most likely not possible.

Want to use FiOS TV via CableCARD - CSR insists I must lease at least one set-top box

Started looking into subscribing to Verizon using a CableCARD-based tuner, since I don't actually own a TV.
I did some research at verizon.com and ran across this page (important parts in bold):
CableCARDS
A CableCARD is a device that provides access to certain encrypted High Definition (HD) and Standard Definition (SD) digital programs without the need for a Set-Top Box.
CableCARD Features and Services
What digital programs can I watch with my CableCARD?
You can view all FiOS TV Standard Definition and High Definition digital channels to which you subscribe. You can also order certain Pay-Per-View events by calling 1-800-VERIZON (1-800-837-4966). Without a Set-Top Box, you do not have access to On Demand programming, the FiOS TV Interactive Media Guide, or other advanced features of the FiOS TV service.
So far, so good. I logged into my account, selected a package, and started the checkout process - and then encountered an odd question: "How many set-top boxes do you need?", where the options were a drop-down list starting with 1 and scaling up. There's an extra $12/month charge (plus taxes, of course) for just one box, and more for other boxes. No way to skip that step.
So apparently, according to Verizon's service rep... I need to pay $12/mo+tax for a set-top box that I don't need, and that will sit on a shelf while I watch Verizon TV through my fully-supported CableCARD adapter.

sangs wrote:
You don't need an STB or DVR, but here's the easiest thing to do - and I just did it, so I know it works.
Get the STB or DVR along with the Cable Cards. Get everything activated and working - including the cable cards - then return your STB or DVR, either to a FiOS store or via UPS. Voila, you're done and using only Cable Cards. I only have two Cable Cards on my account. Good luck.
INTERESTING.
I was considering doing this too. I originally had just a cablecard, then ordered a STB for another room. We don't use it so I wanted to return it. I can't!
Brb going to UPS store.

No variable audio output for Cisco CHS 435HDC set top box.

Background: Until the other day I had my stb connectected to a TV, using TV sound, with an HDMI cable. The P265v2 remote volume control changed the TV volume. No problems.
My new TV & home theater system was recently installed. We don't use the TV speakers. While my first preference was to program the Verizon remote to change the volume on my Onkyo receiver, this did not appear to be an option on the remote's programming instruction page on the Verizon website. Instead, I am directed to change a setting on the remote that makes the Verizon remote change the stb output volume vs the tv volume. I changed the setting on the remote and ensured the stb box was set up for "variabe" audio output.
Problem: Using the stb variable audio settings, volume settings 1 through 30 produce the same volume. (Volume setting 0 produces no volume, as one would hope.) It appears the "variable" setting isn't producing a variable output as it should be on this unit.
Thinking that maybe the receiver was complicating the sitation, I tried connecting the stb to the old TV and the new TV directly and had the same results.
Now, while I am watching TV, I need to have the receiver remote at hand in addition to the Verizon remote. It would be nice to have the volume be adjustable as it should be while using the Verizon remote. I don't like the idea of using a seperate universal remote because then I would lose some of the functionality that the Verizon remote provides when watching TV, using the DVR, watching on demand, etc.
I would like to know if this is a problem just with my unit, or if it exists with all of these units, which would hopefully be fixed with a Cisco/Verizon firmware update soon, hopefully.
Thank you.

soups230 wrote:
Having same issues with hdmi and optical. Any fix to this.
Hello,
In order to control the volume on your home theater system, you'll need a FiOS TV Universal Remote that has the 4-buttons on the top for 'DVD', 'Aux'iliary, 'TV' and 'STB'. The audio receiver would have to be programmed into the FIOS TV Remote, and controlled using the 'Aux'iliary button.
Verizon's 4-Button Universal Remote Controls are available for purchase:
a) online via www.verizon.com/fiosaccessories
OR
b) at a local FiOS TV store (call first to check if they have them in stock). For a list of stores: http://www22.verizon.com/support/residential/tv/fiostv/general+support/account+issues/questionsone/8...
Presently, the default remotes for new set top boxes are the 2-button P-265 (newer version) remotes.
Regarding a problem with HDMI/optical on Cisco 435 STBs, check out the following:
Go to this webpage: http://www22.verizon.com/Support/Residential/TV/FiOSTV/Receivers/Equipment+Issues/QuestionsOne/12839...
Click on the link for 'Cisco CHS 435 HD DVR User Guide'.
Open the PDF and go to page 22 for 'Connecting to a Home Theater System...'.
Hope this helps!

How do I set up HP TouchSmart 600-1215xt with TV Tuner to Digital cable set top box?

I just purchased the HP TouchSmart 600-1215xt CTO Desktop PC with TV Tuner ATSC-NTSC w PVR & remote. I want to connect it to my HDTV cable set top box (Cox Cable) so I can record TV programs from digital cable and stream NetFlix video to my 52 in Samsung 1080p HDTV. Where can I find instructions for how to configure this set up?
Thanks in advance!

skentsmi wrote:
There is HDMI input with TV tuner
To expand on my post above, the TV tuner does NOT have HDMI input. If you read the User Guide that came with the TouchSmart (p.7, 8), the TV tuner's input is actually an F-type coaxial -- you either use an antenna for an ATSC signal (over-the-air) or NTSC *analog* cable (which is become more rare all the time). You set it up using Windows Media Center, page 18 through to top half of page 22 document how to connect a set top box using various analog (composite or s-video) cables. You can not use component and you can not use HDMI.

"Your Set-Top Box details could not be retrieved" on my TV service page

I just had TV service added yesterday. The DVR works. But when I go to My Services page on Verizon web site (http://www22.verizon.com/ForYourHome/MyAccount/Protected/Services/MyServices.aspx) it shows the box but not activated. After some help from live chat, I got it activated and can access DVR via web.
But after a few hours, the same page now says "Your Set-Top Box details could not be retrieved" and clicking at any of the links like "Record A Show" brings me to the On Demand/FlexView page (https://www36.verizon.com/fiostv/web/members/OnDemandHome.aspx) with no mention of DVR at all.
My FIOS was installed way back and is CAT5 on WAN. The new TV install put in a new Actiontec rev. F and kept the CAT5 WAN since the ONT doesn't have COAX WAN. Everything works inside the home. Just the web access is not working.
Any pointer where I should look?

Mine says that too, but I don't seem to have any problems accessing or programming my DVRs from the Web site.
I also have a CAT5 Ethernet run to the ONT, but I don't think that has anything to do with it.

Returning old set top boxes

I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns. Any ideas?

You can take them to a UPS store and they will pack and ship them to Verizon for you.
Be sure to get a tracking number, a shipping receipt and record the serial numbers. There have been many reports Verizon not properly recording returned equipment. Pictures of the STBs might help, too.
Good Luck.
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3D Programming and 7000 Series set top box

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