3D Snapshot Images are incomplete

The 3d models captured by the Sprout are full of holes and incomplete.  This is a Rubics Cube that I put on my mat.  The camera ran through its calibration beforehand.
Any suggestions?
Thanks,
Michael

Yeah, I have a lot of trouble also.  Clean the glass on the head unit.
Try adjusting the lamp brightness.  That adjustment is on the Windows Control Panel under a "Sprout" heading.  The Rubik cube is no doubt a problem child: it has some very dark colors and its reflective, the worst of all possible worlds.  Try increasing the brightness: some of the missing dark sections may appear.
On the other hand, decreasing brightness may get rid of some of the splatter you see.
Let us know what you find.  Thanks.

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