3D Stopped Working
I have been working with the 3D tools in Windows on PS CS6 Extended edition. They stopped working a few weeks ago with an error message. After searching the forums and doing a lot of troubleshooting (including updating the GPU drivers), I couldn't find an answer. Then it seemed to spontaneously fix itself (??).
Now it's stopped working again, no error message this time. I've also tried it using the CC on Mac (I have a MacBook Pro running Boot Camp) and the 3D tools are not available there either.
Can you assist? Here's the info from the Windows CS6 version:
Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2993 MHz
Built-in memory: 8067 MB
Free memory: 4017 MB
Memory available to Photoshop: 7144 MB
Memory used by Photoshop: 71 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics 4000
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1440, right: 2560
Video Card Number: 1
Video Card: Intel(R) HD Graphics 4000
OpenCL Version:
Driver Version: 9.17.10.2914
Driver Date: 20121129000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Video Mode: 2560 x 1440 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics 4000
Video Card Memory: 2144 MB
Video Rect Texture Size: 8192
Serial number: 92298433645021408270
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Charlyn\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
G:\, 2.73T, 1.59T free
C:\, 232.8G, 56.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 13.0.1 (13.0.1.3 x001)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1.3 x001)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1.3 x001)
Clouds 13.0.1 (13.0.1.3 x001)
Collada 13.0.1 (13.0.1.3 x001)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0.1 (13.0.1.3 x001)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1.3 x001)
Embed Watermark 4.0
Entropy 13.0.1 (13.0.1.3 x001)
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1.3 x001)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0.1 (13.0.1.3 x001)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0.1 (13.0.1.3 x001)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0.1 (13.0.1.3 x001)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1.3 x001)
Maximum 13.0.1 (13.0.1.3 x001)
Mean 13.0.1 (13.0.1.3 x001)
Measurement Core 13.0.1 (13.0.1.3 x001)
Median 13.0.1 (13.0.1.3 x001)
Mezzotint 13.0
Minimum 13.0.1 (13.0.1.3 x001)
MMXCore Routines 13.0.1 (13.0.1.3 x001)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1.3 x001)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1.3 x001)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1.3 x001)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)
Picture Package Filter 13.0.1 (13.0.1.3 x001)
Pinch 13.0
Pixar 13.0.1 (13.0.1.3 x001)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1.3 x001)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1.3 x001)
Range 13.0.1 (13.0.1.3 x001)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Skewness 13.0.1 (13.0.1.3 x001)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1.3 x001)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0.1 (13.0.1.3 x001)
Sumi-e 13.0
Summation 13.0.1 (13.0.1.3 x001)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0.1 (13.0.1.3 x001)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0.1 (13.0.1.3 x001)
Variations 13.0.1 (13.0.1.3 x001)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0.1 (13.0.1.3 x001)
WIA Support 13.0.1 (13.0.1.3 x001)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1.3 x001)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
In case anyone else has this same problem---in the end, it turned out that somehow the files I was using were converted to CMYK. Once I changed them back to RGB, the 3D tools were once again available.
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the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.
Here is the information I found under Event Viewer:
==================================================================
Log Name: Application
Source: Application Error
Date: 11/27/2011 11:46:01 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Theresa-HP
Description:
Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00026b72
Faulting process id: 0x13b0
Faulting application start time: 0x01ccad3d27f6b2ff
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
<EventRecordID>9927</EventRecordID>
<Channel>Application</Channel>
<Computer>Theresa-HP</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>10.5.1.42</Data>
<Data>4ebf7d7c</Data>
<Data>MSVCR80.dll</Data>
<Data>8.0.50727.6195</Data>
<Data>4dcddbf3</Data>
<Data>c000000d</Data>
<Data>00026b72</Data>
<Data>13b0</Data>
<Data>01ccad3d27f6b2ff</Data>
<Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
<Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
<Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
</EventData>
</Event>
==================================================================
It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
Thanks for listening,
Theresa
PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes -
Why did my brand new Ipod 5g 32gb touch screen stop working?
So I got this ipod from the Genius Shop for about a month. A few days ago when IOS 7.1 came out, I updated it. However, the ipod seems to lag a little. Today, I was charging my ipod and for some reason, when I turn it on, the touch screen stop working (the ipod is in perfect condition). The home button, volume button and the on/off button all works fine except for the touch screen. I want to restore everything on my computer, but I can't get pass the lock screen (the touch screen seems to stop working). I just can't do anything on this ipod anymore beside turning it on and off. I can't even power it off because the touch screen is no longer touchable. So how can I restore everything, or do something about this ipod to work again. Can I still take this back to the Genius Shop and get another one without additonal charge?
If the reset does not work try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Laserjet pro 400 color MFP m475dw scanner stopped working in windows 8.1. Please help!
updated my laptop to windows 8.1 and the hp scanning software stopped working. It would not find the printer even though i could print from it. I uninstalled the entire software suite, removed all traces of the printer from contol pannel and then proceeded to download the 8.1 64 bit version of the full solution suite. Tried to run it and the program gets to about 80%, says a problem occurred while preparing to install software to your system and tells me to restart computer and try again.
Tried restart, no go. then tried to load just the basic print and scan and same problem. Restarted, tried again and nothing. then i turned off firewall and antivirus. did prior steps and nothing. I can manually install the printer through control pannel but I cant get the HP software to load at all. plum out of ideas and of course HP wants to charge me to troubleshoot a year old printer but cant guarantee it will work. Lovely.... Any help is appreciated.I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
IPod Touch 3G w/ stopped working with car stereo/docking speakers
After I upgraded to OS 4, my iPod Touch 3g stopped working through the USB port of my car stereo (just says "reading" and never progresses from there). It also stopped working through the docking station (basically a large clock radio) that I bought for my living room -- it will recharge and play music through the speakers but the docking station and its remote can no longer control the music (can't advance to the next song or anything else), so I have to physically change things on the ipod itself.
I was told by Crutchfield (where I'd purchased the car stereo) that this was a known problem with Apple -- that with OS4, many of the devices that previous worked with iPods no longer worked, and that this would be resolved in a later version of the OS that would provide some backward compatibility. However, I can't find anything at all about this.
If anyone knows more information about this, or has a link to where I might be able to read more, I'd appreciate the info. I selected and installed both the (almost new!!) car stereo and docking station specifically because they allowed me to connect and control my iPod, and now I've lost that functionality and the $$ I put into those devices (over $300 total)!I apologize for posting a bit early. Found an Alpine manual online and i needed to set the AUX port to off. They also recommended a reset of the Touch. After doing these two things it is now working. Maybe this will help someone else.
-
I've had Adobe Acrobat XI Pro for some time, but yesterday it stopped working and I started having an 'Adobe Acrobat has stopped working' error. It then tells me to Close the Program.
How do I resolve this?
Thanks and regards
RoxanneThanks Pat. I was able to resolve the problem.
OS is Windows 7 Pro, Adobe Acrobat Pro 11.0.07.
I went into the Properties file where I identified that Users only had Read & Execute and Read properties, I changed properties for Everyone to Full Control. That fixed the problem.
I don't know how the properties got changed to just Read & Execute, but there had been an automatic update the night before.
Regards
Roxanne
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