3D TV 42TL515U Remote becomes unresponsive and TV crashes while watching Netflix

Back in March I ordered a brand-new in-the-box 3D TV 42TL515U TV. The TV has been running great except starting last weekend (Oct. 7th)
I noticed the remote become completely unresponsive to the TV except if I held in the power button.
The remote would work fine when the TV was turned off and turned back on for about 10 minutes and then become unresponsive.
Changing the batteries in the remote had zero effect to correct this issue.
While I was trying to watch Netflix, the TV would crash and shut off and turn back on every 12 minutes (I timed it).
I get this issue when the TV is either hard-wired or wirelessly connected to my network.
I have the lasted TV patch/software version 2.2.2 Oct 26 2011 - 11:34
What can I do to get my TV functiong properly again?

I don't understand why we have to call "customer support" when this isn't an individual issue, its a universal one that needs to be addressed with a firmware update.
This is just awful on Toshiba's part that they can't even push out fixes for issues like this. It's not like we're asking for new content or updated codecs' to play more file types... THIS IS ABOUT COMMON FUNCTIONALITY.
And what's more convenient, Toshiba offers no online chat or even a support email. Awesome job!

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