3g is stuck on apple cannot access phone

daughters phone is stuck on apple cannot power off or access phone tried to connect to itunes to do a reboot it wont let me doesnt recongnize the phone at all what else can I do......also my phone earlier 3gs said iphone activated didnt think nothing til now anyone else having this problem? HELP PLEASE!!!!!!

http://support.apple.com/kb/HT1808

Similar Messages

  • HT1414 My touch screen is non responsive. Cannot access phone. Can't get serial number for website assistance. Help.

    Hi there,
    My iPhone 5C touch-screen is suddenyl unresponsive and does not allow me access to any information as I cannot "Slide to Open". Siri seems to be somewhat operational as can be accessed from the round button. However, Siri cannot bypass the slide operation. I have tried resetting and it did not change anything. I purchased the device five months ago in the U.S. but live in the Middle East. Any suggestions? I could sure use some assistance here...  Thanks in advance.

    Try restoring it as in the instructions in the article from which you came. If you are unable to restore, you may be able to force the iPhone into Recovery Mode and restore via these instructions:
    http://support.apple.com/kb/HT1808
    If that also fails, or restoring does not bring the touch screen back, then you will probably need to get the iPhone serviced, and Apple will do that only in the US. You would need to take the iPhone to the US yourself or send it to someone you know there who could get it serviced and then ship it back to you.
    Regards.

  • Stuck on Apple Logo - unlocked phone, NOT jailbroken - HELP PLEASE!!

    I have an unlocked 3GS and it is NOT jailbroken. It ran out of battery last night and when i charged it this morning it has got stuck on the apple logo wont do anything else. My computer doesnt pick it up either! Can somebody HELP please!!!
    nb. I havent updated it for a while so it is running on a 3. something operating system.

    Howdy Loylabel,
    It sounds like you are unable to use your iPad because it will not get past the Apple logo. You've done just about everything I would have done so far. I would next reset the device while you have it connected to the wall charger that it came with:
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    Turn your iOS device off and on (restart) and reset
    http://support.apple.com/kb/ht1430
    If that does not get it going again, I would next put the device into Recovery Mode, and then restore it just 1 more time:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • TextField.PHONENUMBER cannot access phone book in samsung.

    Below is the line I use to look up phone number from the Contact List.
    g_txtDestination = new TextField("Destination:", "", 20, TextField.PHONENUMBER);
    So far, it works on Nokia, Sony Ericsson and Motorola. But it does not
    work in samsung. Why ? Is there any workaround in samsung ?

    Hello,
    Motorola devices, like mobiles of others providers as Siemens, don�t support JSR-75 ,the standart API that gives access to PIM (phone address data) and file system. That MIDP 2.0 mobiles have their own propietary libraries for do that, but you need those Motorola propietary classes to compile the application and access the mobile address book or file system.

  • Hi, iphone 3gs 16gb restores but still stuck on apple logo

    hi,
    my iphone 3gs 16gb is stuck on apple logo. this phone shows up on itunes, restores, updates. everything. just doesnt move from the apple logo to the main screen. it also does not show the slider when i try to shut it down. but it goes in recovery by holding the power/home button etc. i have already updated it to 4.3.3 but to no avail. still doesnt go past the logo. any ideas?

    I've been having the same issue since last Monday. I too have finally been able to restore and back-up, yet the screen on the phone stays the same. Have you found any solutions? (I'll let you know if anyone responds to my posted question)

  • I bought a phone off someone and now i cannot access the phone because it is linked to there account and they are no where to be found. Is there any way i or apple can somehow wipe out the phone?

    I just bought a phone off an individual however they did not remove the device from their icloud, find my iphone etc. so i cannot access the phone since i do not have the password and the person is no where to be found. Is there anything I or apple can do to remove it for me and erase and wipe out the phone so i can activate it?

    Sorry no, more than likely you bought a stolen phone, especially if you can't contact the seller.
    Apple can't do anything to help you wipe or remove.

  • Cannot synch or d/l new os5 software. Cannot access apple store. I called support and they wouldn't help unless I pay for it. Called apple store and they laughed over the phone

    Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help.  Then called the nearest Apple store and they laughed at me over the phone.
    I did notice that quicktime did not download with itunes. Had to download quicktime separately.
    What do I do to get this software to work?

    Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help.  Then called the nearest Apple store and they laughed at me over the phone.
    I did notice that quicktime did not download with itunes. Had to download quicktime separately.
    What do I do to get this software to work?

  • HT4061 i updated iphone 4 with the software update ios7. i cannot get phone to restore i am stuck with a black screen or a screen with the apple ico that disapears and then the icon of itunes and the usb icon.  Itunes is not picking up my phone to even re

    cannot restore phone since update.  I tried to upload to itunes but itunes isnt picking it up. Phone is frozen with Itunes icon and the usb cord.  I tried some suggestions posted but it is still not restoring does anyone know how this can be fixed???
    Thanks

    Hello reneywacky,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Connect your USB cable to your computer but not to the iPhone, iPad, or iPod touch until step 3.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
    While pressing and holding the Home button down, connect the USB cable to the iPhone, iPad, or iPod touch. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:
    Note: If the image of a battery appears, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again. If you don't see the Connect to iTunes screen, try these steps 1 through 4 again.
    iTunes should automatically open and display the following message:
    "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."Note: If iTunes not open after two minutes, please open iTunes yourself.
    Use iTunes to restore the device.
    Best of luck,
    Mario

  • HT201363 My Gmail account has been disconnected, ( I forgot my password), and the reference accounts and cell phone are from my previous work. ( I have retired ). I cannot access iTunes, or iCloud, I have set up another mail carrier, I have tried many tim

    I need help, the default account is gmail, I cannot access, forgot my password, and the other account and cell phone numbers to recover this account are work accounts/#'s, and do not have access anymore. I have set up a yahoo account, however, the default continues to go to gmail. I cannot access itunes, or any of the apple communities. ( I am happy to see the security, however, now I am stuck. HELP!

    What, exactly, "continues to go to gmail"? You need to provide us with very specific information as to what things you are having problems with. One at a time.
    Thanks,
    GB

  • My Iphone was hacked and I now cannot access icloud, I cant reset my phone as I need the icloud password but this has been changed by the hacker along with my security questions

    My email was hacked and I now cannot access icloud using my Iphone 5. The hacker changed my password as well as my security questions, how can I reset my phone without the icloud password

    Click here and contact Apple.
    (119196)

  • My iPhone is split from front panel on top, and back cover of my is swollen too. I am not able to use my phone and I cannot access my data in the phone. Please suggest what could be the cause of this problem?

    My iPhone is split from front panel on top, and back cover of my is swollen too. I am not able to use my phone and I cannot access my data in the phone. Please suggest what could be the cause of this problem?

    It sounds like the battery might have gone bad, and is swelling and causing the symptoms you describe.  Do not attempt to use the phone, but take it to Apple for evaluation.

  • I updated an I tune  app on my Iphone. My pnone is now stuck with an I tune logo with an arrow and a picture of a plug in device. I cannot access my pnone now.

    I did an I tune app update on my I pnone. Now, I cannot access my phone. I get an ITune logo with a picture of a plug in device. I have tried turning the phone on and off. I plugged it into my compumputer. I cannot get past this plug in screen.

    Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
    iTunes free download from www.itunes.com/download
    Then...
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.
    After you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766
    Note.  Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...

  • I have ios7 on my iphfone 4 I now have a iphone5 with ios8 I cannot access the cloud to download my contacts and apps.  the error is both phones need to be ios8,  my iphone4 will not allow changing to ios8.  can anyone help.  Thanks

    i have ios7 on my iphone 4 I now have a iphone5 with ios8 I cannot access the cloud to download my contacts and apps.  the error is both phones need to be ios8,  my iphone4 will not allow changing to ios8.  can anyone help.  Thanks

    Contact Apple and speak to someone in account security.

  • HT204053 I created Apple ID with my email add. There was a typo. Apple would not let me correct. I was told to use diff email add,  Now I cannot access my Itunes or icloud account on my mobile device.  How do I fix this?

    I created Apple ID with my email add.   There was a typo.  Apple would not let me correct.  I was told to use a diff email add.  I did. Now I cannot access my itunes or icloud account on my mobile device.  How do I fix this?

    Are you trying to change the iCloud ID on your phone?
    Also, you can change your iTunes ID by going to Settings>iTunes & App Store, tap the ID, sign out, then sign back in with the ID you want to use.

  • I cannot access to ITunes. any attempt I made I stuck by this message.

    i cannot access to ITunes. any attempt I made I stuck by this message.

    Are you seeing any error messages?
    This Apple doc is a good place to start -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

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