3G not working on new iPhone 6!!

I just bought my iPhone 6 yesterday, and after turning on the cellular data, it only shows "E" and nothing opens. i tried to turn plane mode on & off, reset network settings, restart phone. I have contacted the carrier technical team for more support, they said maybe the issue is from the SIM card because most of iPhones 6 have the same problem here, I changed it.. and still not working!
should I try to restore it to factory settings through iTunes?
or could it be a hardware problem and i should return it back?

Wireless carrier support and features for iPhone in the United States and Canada - Apple Support

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