3G shuts down after searching (and not finding) for service.

I replaced the sim card. I restored it, updated the software, saved as a new phone - all with no result. I made an appt with the Genius, but in the meantime... any suggestions will be appreciated!

What you describe has been an ongoing issue with the iPhone. This link https://discussions.apple.com/thread/1602608?threadID=1602608&tstart=30 will take you to a thread and its spawn that will contain literally hundreds if not thousands of posts regarding this issue. Long story short: go to Apple and insist on a replacement phone. Period. Accept nothing less.
< Edited By Host >

Similar Messages

Re: Satellite A105 shuts down after 60 seconds (NOT a thermal problem)

Satellite A105-s4344 shuts down after EXACTLY 60 seconds. The mobo has been removed from bezels and all un-needed devices removed (DVD, HDD, WiFI etc.). Swapped CPU and RAM with known good ones. Swapped AC adapter and battery with known good. Does the same on AC or DC only inputs.
I have not yet flashed the BIOS (with 60 seconds this would be foolish). But, I am looking into replacing or reflashing with an EEPROM burner. Currently has V 2.0
I am not sure what genration heat detecting this system uses, but it is a possible cause if it is one of the later generations (visit http://www.topbits.com/how-to-monitor-cpu-temperature.html if you do not know that I am refering to).
Prior to reballing the north and south bridge, and flashing I figured I would get some input from you folks. Just to cover all bases ;)
P.S. the first person to ask what OS I am using will get an instant ticket to the bottom of my respect list.

>P.S. the first person to ask what OS I am using will get an instant ticket to the bottom of my respect list.
:) :) :) Best thing I saw in this forum.
Back to your problem.
I am not technician but here just my opinion about all this. The fact is that after switching your notebook ON CPU in just few seconds reaches very high temperature. You can switch your notebook ON and just enter BIOS settings and the same should happen again.
I cannot say for sure if this is 100% thermal issue or not but what else can be responsible for switching off? CPU will be hot in few seconds only. Material change structure with temperature change and I can just imagine some contact will be interrupted.
On this forum we had many similar reports like when cold notebook starts and runs well but after short time switches off for no reason. Maybe I am wrong but for me it sounds like thermal or bad contacts issue. Lets see what other people have to say about it.

My Macbook Pro shuts down after I close my lid for a prolonged time

Everytime, on my Macbook Pro 2010 edition, I close my lid, when I try to wake up my laptop (open the lid) it appears with a black screen. I have to manually shut it down by force shutting it down. This happens every time I close my lid for over 15 minutes or so. I have done a SMC and PRAM test, nothing has been fixed. I need help

Hi Verebes,
I'm sorry to hear you are having sleep issues with your MacBook Pro. It sounds like you have been on the right track in troubleshooting this issue. If you are still having issues with your MacBook Pro not waking from sleep and/or shutting down while asleep, you may find the troubleshooting steps outlined in the following article helpful:
OS X: When your Mac doesn't sleep or wake - Apple Support
Regards,
- Brenden

App shuts down after a minute or so for no reason

Hi
I'm using Jbuilder7 and mobileset3, when I start my app it shuts down after about a minute for no reason or warning, even when i run it in debug. It was working fine before, and I can't figure out why.
Thanx
Gerard

I found what was causing this problem, it was my firewall for some unknown reason. when I disabled it the app worked fine.
Any one know why it does this
Gerard

IPhone 4S shutting down after iOS7 and support from Apple Chat

So, my iPhone is shutting down suddenly with battery at about 40% and saying that it ran out of juice, asking me to plug in the charger. When I do it, it shows 40% again. It looks like other people have similar issues with not only the 4S, but iPhone 5 as well.
I tried to contact the char support and well, read by your self below. Not only nothing was solved, but the support just hanged up the chat on me, and didn't answer my last question. That's really not what I expected from Apple. Well, that's it, no more iPhone in my household.
Case ID is 537464016 in case anyone from Apple wants to check it out. I'm selling this iPhone and never coming back.
Now Chatting with Calvin
Thanks for contacting AppleCare chat support. My name is Janan. Please give me a moment to look over your information.
Please note: In the event that we get disconnected it's likely due to a system or connection issue. It is never our intent to disconnect from you. If you do get disconnected, please chat us back or go to [Contacting Applehttp://support.apple.com/kb/HE57http://support.apple.com/kb/HE57] for phone support numbers and refer to the case number on the email that you've already received.
Hi Janan
Hi Luccas, how are you doing today?
Good thanks. I have an issue with my iPhone 4S
Luccas, from what I see in the pre-chat notes you provided, it looks like you are having an issue with Battery life. Is this correct?
Since I updated it with iOS7, the phone is shutting down suddenly when the battery is below 40%
I wait then about 10 min, or I do plug in the charge, and the battery shows 40% again
I tried to restore the phone using iTUnes
twice
but the issue is still happenning
Did you set up your phone as new after restoring?
yes
How long until the unexpected shut downs started up again then?
straight away
I found your diagnostics… Give me a moment to have a look?
ok
Ok, there may be an issue with your battery, but we’ll need to have you do some troubleshooting before we can verify that it needs replacing. How does this sound to you?
sounds good
One moment while I tic the boxes of the things you’ve already done please
ok
Do you show any appellations in your App store that needs updating?
no
Do you lock your iPhone when not in use to shut the screen off?
yes
How bright have you set your display?
it's on automatic
Do you use Wifi mostly?
at home and at work yes, so it's on wifi most of time
Do you have a lot of applications pushing notifications to you?
no, the phone doesn't have a lot of apps, especially after I restored it
Understood
Do you use your phone for emails?
yes
On your phone, would you go to Settings > Mail, contacts, Calendars > Fetch New Data for e please?
yes
it's set to push
but I don't use the mail app from Apple
I use the Gmail application
Ah… Ok
So there’s no email used there.
Back up to the Settings page please?
ok
Go to General > Background App Refresh now
yes, I disabled most of the apps her
I just have the Gmail app and the Google Maps
as these are the ones I use most
LOL… You are the perfect user!
What about Location Services?
it;s on, but again, just for google maps
Ok
and the find my phone service
Exactly
Let’s go back into General then Usage please?
Sorry, Nevermind, I can view that from your diagnostics...
ok
Do you use Instagram?
yes
That’s caused some memory issues of late...
Your battery is starting to show wear though
I didn't have any issues before updating to iOS7
the battery was working perfectly fine
never have any shutdown
Your battery is also 2 years old
One of the updates addressed battery issues and since you’ve restored your iPhone, it appears that it is on its way out.
the battery was 2 years old last month as well, when I had iOS6 and was working fine
I have done all updateds
I certainly apologize about the inconvenience this issue is causing.
But since you’re using your phone correctly, your restore hasn’t had any affect, this is the only conclusion I can reach
so, what's the solution?
can I come back to iOS6?
I’m afraid there’s no way to go back to iOS 6
so, I can't come back to the OS my phone was working properly, and I have to stick with a OS where my phones shutdown in the middle of the day with half battery full
Again, it isn’t the fault of the operating system software.
so, can you explain me why not?
if with iOS6 the battery didn't have a problem
and suddenly, when I update, I have an issue?
You have restored your phone and set up as new. If that fixed the battery life, then it was a software issue. If not, it was a hardware issues
look, if I come back to iOS6, the batttery issue is gone
so, it's a software issue
One moment while I get a senior advisor for you please?
ok
There’s just a few minutes wait time.
no problem
Just checking back… Our chat volume has gone up since Phone Support closed. This isn’t a normal wait but I’m still waiting with you.
that's fine
Still waiting with you
ok
Luccas, your problem requires extra knowledge and skill so I've got Calvin, one of my senior advisors taking over from here to make sure your problem gets the attention it deserves if that's okay with you. It was my pleasure to assist you today and I will leave you in Calvin's capable hands.
Thanks Janan
Hi Calvin
You’re welcome… One moment and I’ll transfer you
You are now being connected to another Advisor. Please standby.
Thanks for contacting iOS. My name is Calvin. Please give me a moment to look over your information.
Now Chatting with Calvin
ok
Hello Luccas, I see that your device is shutting down when the battery gets to about 40%, is that correct?
correct
I am really sorry to hear that, I can see that being frustrating.
it shows that image saying to plug in the charges as the battery is dead
I looked over the diagnostic it shows pass but its in yellow.
yes, especially if you consider that was working just fine one month ago before I updated to iOS7
I understand, it may cause people to think its the software but really what happens is during a restore or update sometimes it just brings the existing issues to the surface.
As even though your battery pass, its in yellow signifying its ready to failed but it appears its already failing.
Normal battery passes, its in green.
Since you have already restored it as new. That pretty isolated the issue.
sorry, I still don't get it. In one version of the software, my battery lasted the whole day without any issues. Now, after updating, the battery shutsdown at 40%. That's software issue for me. And, more important, if I wait about 10 to 15 min and try to turn on the phone. It's back again, and last until is about 30%, than, the same issue occurs.
If iOS6 was able to handle the battery just fine. I would like to be able to install it again
I understand you do have some concerns regarding iOS 7 and would like to revert back to your previous software. In order to avoid compromising your device in anyway the software is only designed to move forward. Downgrading the iOS is a feature that Apple cannot assist with as well as recommend since it can negatively affect your device.
However, we are always open to suggestions from our customers. Using this website (apple.com/feedback) would be the best option for submitting your concerns directly to Apple. We love to hear from our customers and future updates may even include specific features suggested to us by our customers.
Now keep in mind we have hundreds of millions of iOS device out there and most of them are running iOS 7 and running it fine.
In my case, upgrade the software affected negatively my device.
and a quick search on google shows that a lot of people have similar issues as me
Ok, we're running in circles here
You can do a search for iPhone anything and you will bring up a lot.
I though you would come and offer a solution
but you're just appologizing
not the kind of support I would expect from a premium product
The solution would be an out of warranty paid service.
not sure if would pay the premium next time
I don't see this as a solution. Because was an upgrade of software that made my phone stop working properly
I am sorry, I would have to respectfully disagree. I do agree that you notice the issue after the update. However does not mean that the update cause the issue.
So, explain me why in iOS6 it did happen?
I am sorry but there is just too many possibilities out there and I would just be speculating.
ok, so, at the same time that doesn't mean that the upgrade it's the cause, it could possibly mean that it's the cause, do you agree?
So explain to me why hundred of millions of units are running it fine?
I can't say about the hundred million of units
and that's not an issue that I care about
If even a fraction of the people had this call. I would not be talking to you as there would be huge backup of customers waiting.
what I care about is that the phone I paid 800 swiss francs is not working after a software update
I have a problem, and I'm contacting the customer service, so I care about being taking seriously and looking at the issue in my device
telling me that hundred of millions of devices works, and mine doesn't, that's not helpful
Ok, let me have you call phone support in you’re region. So that they can open up a engineering ticket and get you a response directly from engineering.
United Kingdom
(44) 0844 209 0611***
so, now you're saying that the last hour of my time has been useless because it's not you that can solve my problem?
and worse, you're making my self calling someone else and loosing even more time?
What I am saying is you are not accepting my solution and you believe you are correct.
So lets go with your direction to get you an answer directly from engineering.
no, you're asking me to pay for a new battery
That is my solution.
and you're expeculating that's the solution
you're not sure about that
You disagree so lets go get you an answer from higher up, do you not like that solution?
Lets agree to disagree and find you the answer you want.
Period.
ok, but I don't want to loose more of my time to call someone. And pay for the call
Debating this with me is not going to get us anyhwere.
I can setup a call back for you if you like.
you have access to the customer service system and could open a ticket
What number is best to reach you at?
+44 07445376676
just for my information
what they will look at?
anything they will do differently?
Call is schedule for 8:00-8:15 AM.
tomorrow?
Saturday.
Greenwich time.
ok, again, can you tell me what they will look at? anything they can see that you couldn't?
Thank you for your time.
Your chat session has ended. Thanks for using Apple's chat support

Sounds like you have a battry issue but don't want to believe it.
If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call? You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
<Edited By Host>

IPhone 5s shuts down after being in the cold for a while

I have an iPhone 5s. I go outside jogging at noon and listen to the radio on the phone app. Since it is cold outside, it has happened several times that after about 20 minutes I come back into the building and take out and check my phone it shuts down by itself. If I try to restart, it will tell me the battery is low and need recharge. I will have to wait for a couple of minutes before I could restart. First couple of times, the battery was low, close to 10%. Today it happened again. When I restarted eventually, it showed over 60% battery life left. Has anyone else had similar issues? The warrenty just expired. What is my option?

sideline2 wrote:
I have an iPhone 5s. I go outside jogging at noon and listen to the radio on the phone app. Since it is cold outside, it has happened several times that after about 20 minutes I come back into the building and take out and check my phone it shuts down by itself. If I try to restart, it will tell me the battery is low and need recharge. I will have to wait for a couple of minutes before I could restart. First couple of times, the battery was low, close to 10%. Today it happened again. When I restarted eventually, it showed over 60% battery life left. Has anyone else had similar issues? The warrenty just expired. What is my option?
Don't let it get so cold...
Set up a Genius appt and see what they say.
-> https://www.apple.com/retail/geniusbar/

HP G62-367DX shuts down after initial boot screen and pres ESC to enter BIOS

I have a HP laptop with major problem. HP G62-367DX shuts down after I press power button, for a second I see HP logo and in left part of the screen press ESC to enter BIOS.
I tried Win+B metod, does enyone have simmilar problem or idea how to solve this problem. Do you think problem is in BIOS or in some part of harware. If in BIOS is there any other method than pressing Win+B and then pressing power button for 3 sec?
I found some solutions via USB disk but I do not have raw and original BIOS files.
Please, please help me I am helpless and left without any solution (
Thank you so much in advance!

Hello Bananaman,
On the boot when you see the HP logo and the prompt that says press ESC to enter the BIOS, does the screen just go black or stay on that screen?
Please respond back at your earliest convenience.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

Mail shut down after launch

Even after Recovery installation of OS X, Mail on ly worked one day before Mail again shut down after launch and receiving incoming mails. Any who have a functionally solution to fix this subject.

Do a backup.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis. Thanks to leonie for some information contained in this.
Crashes/quits unexpectedly

MacBook Retina shuts down after a few seconds after every boot

Hi there
My retina macbook keeps shutting down after booting and rebooting by its own a minute later. No error message is displayed or anything like it, it just magically shuts down.
It had been working fine until now but it seems to be going crazy for whatever reason...
When it shuts down by itself, I can't turn it on myself. It does it on its own even if the lid is closed and then shuts down again after about 30 seconds.
This only happens when it's connected to a power source (it doesn't even start when it's not).
I have tried to reset the PRAM without success.
The only time the issue doesn't happen is when I do a Safe Boot.
Can anybody tell me what is up with my Macbook (I really need it for work AND school).
Thanks

Have you done a SMC reset?
http://support.apple.com/en-us/HT201295
Run an Apple Hardware Test:
http://support.apple.com/en-us/HT201257
Download and post an EtreCheck report:
http://www.etresoft.com/etrecheck
Ciao.

Hey, when I shut down the computer and close it before it does so, the...

light on the button for opening the screen (middle front of closed laptop) stays on.
However if I shut down and wait for the screen to go black before closing it the light does not come on. Needless to say I do not want that light there as if I shut down, close it, and walk away for a day I can only assume some battery is being taken.
I would like to be able to go the apple, go to shut down, click shut down, and then close it and not have to worry, albeit a minor concern to some.
Thanks a lot for any assistance!

Hi-
If you do not wait for the computer to shut down fully (when the screen goes off), and close the screen, it will go into sleep mode.
The light will on the front of the computer will fade in and out indicating sleep mode.
Thas hapened to me a few times, and I realized that it only takes about 5 or 10 seconds to shut down fully. Wait for the screen to go dark and you shouldn't have a problem!

My ipad is freez...it only show a home screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.

my ipad is freez...it only show a fome screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.

Have you tried to reset it? Hold down the sleep and home keys for about 20 seconds and see if you can get it to reboot.

My ipad is freez...it only show a fome screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.

my ipad is freez...it only show a fome screen. but i can turn off my ipad but not shut down...and i went to my computer and i go to itune. i try to restart my ipad but it say turn off your.find my iphone..but i cant my ipad is freezing.can help me plz.plz help me.................thx u

Option 1
Try force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You need to be patient and repeat the above many times to recover your iPad

2008 Mac Pro 10.5.8 shuts down after hours of no use, Set to never shut down. Can be resumed pressing any key but all programs not in startup list need to be restarted and unsaved data lost .   New behavior. No system changes.

2008 Mac Pro 10.5.8 shuts down after hours of no use, Set to never shut down. Can be resumed pressing any key but all programs not in startup list need to be restarted and unsaved data lost .   New behavior. No system changes.

2008 Mac Pro 10.5.8 shuts down after hours of no use, Set to never shut down. Can be resumed pressing any key but all programs not in startup list need to be restarted and unsaved data lost .   New behavior. No system changes.

IOS 5.1, iPad 2, Safari shuts down after almost any transaction, sometimes it completes it, and sometimes not?

iOS 5.1, iPad 2, Safari shuts down after almost any transaction, sometimes it completes it, and sometimes not?

Almost similar problem..after latest updation ofios and itunes,I cant sync with itunes on computer further,everytime computer faces sudden shut down with itunes usage.
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How to find out why my MBP will always try to shut down after 1 hour

Dear all,
this is a question too complicated for me to answer; I have previously tried to solve this problem in a usenet forum (comp.sys.mac.system) - but we didn't get it solved there, and I finally gave up on it. However, it still persists, and it is so annoying that I want to try another approach on it this time using the Apple Discussions Forum.
The problem is as follows: my relatively new (bought in december '09) MacBook Pro 13" (2.53 GHz Intel Core 2 Duo, 4 GB RAM) has a problem: always when I leave it untouched for one hour, something within the system would try to make the computer shut down (system halt). Please note right that this seems NOT to be a hardware-related issue (al least not simply a bad mother-board or sth. similar - there are a lot of threads about MacBooks that seem to shut down immediately, like fainting - this is not the case here). Instead, the system behaves like anytime when a user-requested shut down is invoked - for example, the running applications would check if any changes should be saved, and ask questions. The only thing is: I did not request a system shut down, and even more: I do not WANT the system to shut down. In fact, this whole problem is extremely annoying, since it constantly messes up my open documents (e.g. the TextMate workspace I usually set up, or similar things), forcing me to reestablish my workspace at least once a day. Over time, this can be very annoying for a computer that's used for work!!
During the course of my earlier discussions in the forum, we tried to find out what makes the computer go down - looking through the system log files etc. - but to no avail: we couldn't trace back the event that has caused the system to invoke the shut down procedure. However, it seems that this issue is related to the Mac operating system, and not the hardware - and this is why I ask this question here (and not in the MacBook Pro section). It may be that we simply didn't look in the right place - or not with the right tools - and I hope that there may be some people here with some new ideas how to trace the reason for this procedure. Everything I can tell now with some certainty (and I couldn't do it before in the usenet forum) is that the shutdown seems to be invoked about one hour after the system has been left untouched by a user (no key strokes, no mouse movements); I know this because I use my Mac for a wake up call now - and, since I sometimes need more than an hour for that, I can tell that this problem causes iTunes to quit one hour after the Mac has booted (which makes my wake-up music to switch off... and some of the running applications with no changes to save).
It would be very important for me to solve and remove this annoying problem, and I think that this really shouldn't happen! Needless to say, I haven't set the energy savings settings such that the system would shut down after one hour (in fact, I have set the system to always stay on when attached to a power supply); still, the problem prevails.
Does anyone of You specialists have a good clue or smart suggestion where (or probably how) else to look to find out what causes the shutdown? Thanks a lot for taking the time and considering this annoying problem!
Best,
Björn

Yes - it is a bit frightening... Had other Macs before this MacBook (Pro), and never experienced such a problem. Don't know - of course I look into the Preference settings from time to time, and maybe I have changed that setting on the other computers... it never occurred to me...
What an annoyance such a simple decision to make the auto-shutdown after one hour a default can be! Probably, Apple reconsiders :-D I'd rather prefer an auto-lock of the account (instead of an auto-log off)... but I believe it has been expressed often enough that, in this particular case, the - pardon me - Windows-solution (to offer a simple lock of the account, the Windows-L-key combination, IIRC) is much more practical... to copy that behaviour under Mac OS X, You'd have to go through lengths...
Anyway! Pondind, thank You very much!!! Solved a kind of embarassing, but huge problem of mine!
Best,
Björn

3G shuts down after searching (and not finding) for service.

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