3G speed drops, is it the iPad 2 or service provider?

My connection sometimes drops to around 0,33 Mbps. My service provider tells me I should get around 1-6 Mbps, and suggest there might be something wrong with the iPad modem. Any ideas?

The thing is I have measured 6.004 mbit and 0,3 on the same spot. The carrier tells me that under 1 mbit is not normal. They want me to travel to another city to see if I have the same difficulties there. But one thing I wonder is there any known problems relating to the one I have?
And thanks for your swift reply!

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Thank youu for taking the time to reply, I reset router a few hours ago in case it made a difference, not that it ever does.
As requested here is the info:
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 04:26:11
Downstream
896 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
7.1 dB / 14.0 dB
Line attenuation (Down/Up)
69.2 dB / 31.5 dB
Output power (Down/Up)
1.3 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 8
CRC Errors (Down/Up)
2774 / 131
HEC Errors (Down/Up)
2315 / 16
Error Seconds (Local/Remote)
994 / 130
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Drastic Download/Upload Speed Drop

Hi guys, I could do with some help!
For the last week or so my broadband connection has been very slow- it dropped from around 8Mbps to 2Mbps, and it's stayed there consistently since. I've tried resetting the hub, to no avail. Also for the last couple of days getting dropped perhaps once or twice a day. Hub settings below:
It could (should be?) a coincidence, but I've just built a new system and was trying to re-download my steam library when my problems began. My first assumption was that some kind of sneaky throttling was going on, but I'm on an Unlimited package, and the download rate is the same across several programs and browsers.
Edited to provide further information: My new system is running Windows 8.1, the slow download speed is consistent across several devices (Windows 8.1 PC, Windows 7 PC, Windows Phone), and the BT Speed Test shows 8.13Mbps from the Exchange to my house, but only 1.9Mbps from the router to my PC, so I'm guessing the problem is in the router somewhere.
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P.S. The low connection time here is due to a manual reset.
Line state
Connected
Connection time
0 days, 0:17:03
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.9 dB / 24.0 dB
Line attenuation (Down/Up)
11.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.3 dBm

Many thanks for the quick reply- I've tried the wholesale performance test several times (gives the same sort of connection speed), but the Diagnostic Test won't run (tried wired on two different systems). Instead, it gives the following message:
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Further ADSL settings below:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:35:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.9 dB / 24.0 dB
Line attenuation (Down/Up)
11.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
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Help!
I have had performance problems on my broadband for quite a while but not been able to progress. The usual number based test from BT says we should get between 4 and 7 mbps. In reality we struggle to get 2 mbps, frequently lanquishing at 1.5 mbps.
I have been onto http://speedtester.bt.com/ to get analysis on the line (previously having had problems with our profile) but whenever I try to run a test (over several weeks) I now always get the reply:
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
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Solved!
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John,
Thank you for answering.
The details from my ASDL statistics are below. I cannot provide a BT Speedtester result - this is one of the problems I was raising. I have done a quiet line test and there is no noise. I don't have an internal master socket; I have an external grey box from which a number of wires run to various sockets.
Thanks,
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ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 16:42:25
Downstream:
4.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.6 dB / 20.0 dB
Line attenuation (Down/Up):
44.0 dB / 25.0 dB
Output power (Down/Up):
20.1 dBm / 12.4 dBm
FEC Events (Down/Up):
4667988 / 202
CRC Events (Down/Up):
4713 / 192
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
86618 / 162
Error Seconds (Local/Remote):
33661 / 5662

3G speed drops, is it the iPad 2 or service provider?

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