3gp thumbnails not showing in elements 10 - organizer

Hi, I have elements photo and video. I imported videos. was told to download and install quicktime. I did. but the 3gp videos preview (thumbnail) is not showing a picture. the files are all there, and I can see the name of the video. i can even play it, edit it, etc. But, no thumbnail preview as I see for my other format video files.
what to do ? can you help a guy out?

Thanks!  I'll try it.  But doesn't that import images from all files and folders on the drive being searched?  How might I selectively import image files, i.e., from specific folders? I tried your suggestion, and it seems to work, however, one folder contains 119 JPEG images, and no matter what I've tried, shows only 13 images in the organizer.  What might I try to correct the problem? Thanks!
SCB
Date: Thu, 10 May 2012 12:59:55 -0600
From: [email protected]
To: [email protected]
Subject: Images Not Appearing in Elements 10 Organizer
    Re: Images Not Appearing in Elements 10 Organizer
    created by Barbara B. in Photoshop Elements - View the full discussion
Don't use folder view that way. Just got to File>Get Photos>From Files and Folders to import your images.
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