3gs and I've never backed it up so I decided I should. Says ok to disconnect so I do. Checked music and have 42 of some 435ish artists. Where is my ridiculously expensive music collection? Only voice memos in itunes library. Restore failed to fix.

Question

Years ago I bought a 3gs and have never backed it up so after I cracked the screen I figured it would be a good idea to do so. I download iTunes and plug in the phone. Drivers load then backup in the summary. Everything goes as planned and iTunes tells me it's ok to disconnect. 3 voice memos were synced. Out of all my music, some 435ish 4.5 days of music didn't sync which I downloaded at considerable expense. I thought that was weird so I checked my library on the phone and I have new picture albums from deep within my laptop of junk I saved to reference and I have 42 artists on my phone. Really? I didn't tell iTunes to put pictures on the phone or to take my music off. I just wanted to save my stuff incase the broken screen let in moisture. I hook it up again to restore it and see if that helps and it tells me it will delete what's left of my once great collection because there is already a copy of my file on YOURNAMEHERE-PC. I clicked cancel as that would only add to my problems. I bought this phone new from AT&T in 2010 and it has never been hooked up to any computer that I'm aware of and it's always been password protected. *** is up with that and where did all my stuff go? Then support wanted money to provide support. I knew apple products were somewhat of a scam after losing my first 3gs to an otter box failure but this is ridiculous. Lost the first on to a pool when the otter box clip broke and I had to buy all my music back but this time their program may have possibly robbed me so I have to pay them a third time? I'd love it if anybody could point me in the right direction to resolve this issue and one thing is certain, I'll never buy another apple product again!

Answer 1

I have to tell you that music is not backed up to iTunes backup or iCloud backup file. You should check the part what is in iTunes backup. So, that's why you have not seen these songs after the backup. Of course, because of that, restore can't fix it. And only iTunes store purchased songs on your iPhone can be transferred to iTunes (connect your iPhone to computer > launch iTunes > in iTunes File menu, there is an option for Device 'Transfer purchases'). As for other non-itunes purchased songs, you should find a third-party tool to copy songs from iPhone to iTunes or computer. Search in Google, then you can find a suitable one.