3GS iPhone Backup, Recognition Issues With iTunes 9.2

Since "upgrading" to iTunes 9.2, our computer's iTunes can no longer successfully back up my 3GS iPhone (always encounters an "unknown error") and it will no longer recognize my husband's iPhone 3GS at all. Because I upgraded iTunes before installing the OS 4 iPhone update on my husband's iPhone (although not my own), it seems to me that the problem is with the iTunes software update itself, not the iPhone OS update. I searched the forums, and saw that others seem to be having similar issues, although I didn't see a solution anywhere. Does anyone know of a solution, and/or whether Apple is working out whatever this bug is with iTunes 9.2? UGH - so. frustrating. Thanks!

just an fyi...i set up mobileme yesterday and had all my contacts, calendars, etc. synced and ready to go. so i hooked up my iphone to itunes and i "set up as new" and it didn't delete anything and it just synced fine.
i'm not saying the same thing will happen to yours but it seems that just going through the new iphone setup as a new phone just worked. i wouldn't do a restore unless it's really recent.
so, go ahead and try to just set up as new and you should be fine...i was.

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Iphone wifi syncing issue with itunes 10.7

My wife and I each have iphone 4's syncing on our respective computers running Win XP Pro SP3. After upgrading to itunes 10.7 and iOS 6, itunes doesn't reliably sync via wifi. It will sync once then won't a second time unless the computer is rebooted. If I try and click the sync button on itunes, it looks for the displayed iphone then says it can't find it and the iphone disappears.This is happening on both computers. I can direct connect the iphone with usb cable and sync, but it won't sync via wifi without rebooting. I've click the "sync with wifi" button off then on. Nothing works.
We both upgraded to iphone 5's. It didn't solve the problem. I upgraded my computer to a new desktop running Win 8 Pro. Everything transferred fine and the initial sync went well, but the problem persists. After my iphone 5 sync'd with itunes overnight, the next morning it wouldn't sync again via wifi. Again, trying to initiate a sync from itunes caused the it to look for the iphone and not finding it, the iphone disappeared from itunes. Once I restarted Win 8 and itunes, the iphone showed up in itunes.
It's not the iphones(it happened with both 4's and 5's), the computers(two differnet computers) or, the OS( happens with Win XP and Win 8) so it's got to be an isssue with iTunes 10.7 and possibly it's interaction with iOS 6. We didn't have the problem before 10.7 and iOS 6 (upgraded same time).
Any suggestions? This is annoying to not have these reliably sync without intervention.
Thanks,
Z

Just found another thread that helped...deleted the iTunes Library Genius file and now the Mac can load the library!

How to troubleshoot iphone 5s connectivity issue with iTunes on Windows 7

When I connect my new iPhone 5s to my Windows 7 home edition PC with the latest version of iTunes, the PC recognizes it. From My Computer I can see a new item "iPhone", which can be opened to show internal storage (photos). However iTunes never sees my phone. If I run diagnostics from iTunes it reports that no devices are found. In the meanwhile, my iPad can connect and get recognized by iTunes without any problem.
What is missing?
Thanks.

Okay I found the solution - I'm still surprised this actually worked - which is to connect the phone through a powered USB hub. That's it! iTunes finally wakes up and syncs my phone!
I hope this helps those who might stumble over the same issue.
Cheers.

IPhone 5s connection issues with iTunes, mail, internet

Hi,
Recently (yesterday), my phone stopped receiving new email on my multiple accounts (gmail, yahoo, etc.) I would open the mail app on my phone and get multiple pop up windows saying, "Cannot Get Mail, The connection to the server failed." I had similar trouble when I then tried using other apps that use the internet, Safari, facebook. Keep in mind that both my mac book pro and device are connected to my wi-fi network. My mac book pro can access the internet and receive mail. I thought maybe connecting my device to iTunes would help, however my device can not be recognized by iTunes. Upon connecting my device via USB iTunes would immediately say "Itunes cannot connect to this iPhone. Could not connect to this device." I then turned on my iPhone only to see a window saying "Trust This Computer? Your settings and data will be accessible from this computer when connected" I selected Trust multiple times but this keeps poping up.
Any help would be greatly appreicated.
Serg

Hello, ddogjackson.
Thank you for visiting Apple Support Communities.
This sounds like you may be experiencing a self-assigned IP address. Try power cycling your router and testing the results. If the issue persists, I would recommend going through all of the steps in the article below.
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
Cheers,
Jason H.

Iphone will not synch with itunes after downloading most recent itunes version

I updated to most recent version of itunes and since then my 3GS iphone will not synch with itunes. the phone is recognized by my windows computer but not recognized within itunes. I redownloaded itunes and Q but nothing. Can anyone help?

I have a Dell XPS 8500 with a 64bit i5 Processor and an Apple 4s and I have the same problem. I have been searching for days and can only get the phone recoginzed by disabling power to USB ports and there is no way I can get ITunes to show devices, so I can't see the IPhone. People say Apple monitors these sites but I haven't seen any response from a technical person. Have you? My hunch is they know about the problem but don't have a fix, and have other priorities for their team. If my hunch is correct, its quite extraordinay because I am close to selling my 4s and getting some phone which is easier to work with. Time is my scarcest resource and I have devoted way too much of it to this issue.

ITunes and iPhone 4 sync issues with Windows 7 64 bit

I am getting several errors with sync'ing iTunes to my iPhone on windows7 64bit. I reinstalled iTunes, I did a repair on iTunes, even tried a RESTORE on iPhone, but it gives me so many errors one after another after another.
1. Some of the items were NOT copied to iPhone "iPhone" because one ore more errors occured.
2. Attempting to copy to the disk "iPhone" failed. An internal device error occured.
3. The iPhone "iPhone" can NOT be synced. An unknown error occured (0xE8004006).
4. The iPhone "iPhone" can not be synced. The required file can not be found.
5. The iPhone "iPhone" can not be synced. A duplicate filename was specified.
6. The iPhone "iPhone" can not be synced. An internal device error occured.
These errors keep appearing one after the other.
I have fully uninstalled iTunes and ALL Apple programs from my PC, rebooted, disabled antivirus/firewall software, etc.
I have tried changing time zones.
I have created a new user account on same laptop and still have same issues with iTunes.
Restore fails with error "Unable to read file or file is corrupt".
Yet iTunes works fine on a 32bit operating system of Windows 7.
The problem is that I upgraded my laptop and the new laptop is Win7 64bit. I have ALL the newest drivers, and I checked to ensure it was not a BIOS or CHIPSET driver causing issues. All windows updates are up to date and current.
I have been trying for over a week with every piece of trouble shooting I can find to make this work.
Any help or further information would be VERY GREATLY APPRECIATED.
Thanks in Advance

I too am having the exact same issues on the same laptop! I spent an hour last night with "supervisor" in tech support who didn't solve my problem but did close the ticket (210757099 for any Apple people that might read this). Thanks a lot Ben!
I have seven ipod/iphone/ipad devices so I am very familiar with how to sync. In the last few weeks, version 10.2 of iTunes (I'm up to 10.2.1.1) has gotten less and less reliable in successfully sync'ing to the devices. It started out with my 3GS, but my iPhone 4 was fine. Then I got an iPad2 and now NOTHING will sync properly. Every time I plug one in (or press the sync button) it wants to do a restore from the backup made the last time it sync'd. It does that, reboots the device and sync's.
I've gotten a ton of errors, here's a sample.
iBooks couldn't be installed on my iPhone unknown error 0xE800000C
Textie couldn't be installed on my iPhone, unknown error 0xE8000013
"failed required file not found" - This is one of my favorite error messages. It demonstrates how Apple is becoming like Microsoft. It is 100% accurate and totally useless. It would be helpful if it told me the NAME of the file that was not found...
unknown error 0xE8004006
"duplicate file found" - Again, in true Microsoft form, it didn't tell me the NAME of the file that was duplicated.
I tried everything discussed in the following thread but it did not work.
http://discussions.apple.com/thread.jspa?threadID=2401822
Stopping the enhanced USB controller didn't work. Mine is the Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller (version 9.1.1.1020).
A few days ago I got hundreds of errors in a sync. When it completed, a dialogbox came up asking if I wanted to send this crash report to Apple, I said yes. So, crash reports are now automatically being sent. You can see evidence of this in the %appdata%\Apple Computer\Logs directory.
This section of the log looked interesting because it says it couldn't connect to USB mux port 32498
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 4232): Could not receive size of message: 0 No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] readthread (thread 4232): Could not receive message: 0xe8000001
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionSendMessage (thread 2504): Could not send message size: No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] connect_toport (thread 5700): Could not connect to USB mux port 32498 for device 3: Input/output error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 5700): Could not connect to lockdown port on device
Just grasping at straws here....

Issues with itunes 10.5 on Windows 7 (32 Bit) When Trying to sync iphone 4S or older

I see a lot of people out there, specifically windows OS owners (xp all the way to 7), having issues with iTunes 10.5. Here are the following issues I've encountered (some may only have one problem, others my have a combo pack of problems).
1. iphone 4S or older won't sync or backup
2. iTunes store won't open
The issue I found after using the diagnostics tool in iTunes (which is useless in identify scripting issues or major communication issues), reviewing the windows event log, and reinstalling all apple software and components, was the fact that my spyware and anti virus software was causing a communication error within apple's software. I use spyware doctor with anti virus. I had to uninstall spyware doctor in order for iTunes 10.5 to work. After that, everything worked well and I did a clean install of spyware doctor.
If the issue still persists, you might have to reset your internet protocol (TCP/IP). You have to run a command prompt as an administrator and enter the following: netsh winsock reset
Visit this Microsoft link for more info about resetting your IP: support.microsoft.com/kb/299357
Finally words: Apple, like all other software companies, continually encounter software glitches and issues because they don't test products correctly before bringing them to market- this has been a reoccurring theme for the last 2-3 years. The most important aspect of using any software should be functionality, efficiency, ease of use, and above all "A Positive End User Experience." Wasn't that Steve Job's mantra? We can all hope that Apple embraces his philosophy and vision for the many years to come. This, above all, is not a great start for Apple moving forward without their true inspirational leader.

Here is what worked for me for both 10.5 and 10.5.1 after hours of frustration with Itunes stopping and shutting down in the middle of a sync or tranferring Apps downloaded on my Ipad2 or Iphone 4:
Start iTunes in iTunes Safe Mode:
1. hold down the Shift and Control key together and click to start iTunes.
2. when you see the iTunes icon in the task bar, click on it.
3. you will get a box that says "iTunes is running in safe mode. Visual plug-ins you have installed have been termporarily disabled." [I don't know what plug-ins I installed but you should clearly see that these so-called visual plug-ins are likely the cause of your issues];
4. click Continue to open iTunes.
You could already have your device connected to your computer or do it after opening iTunes in its safe mode.
Now press your sync button and everything should work fine.
I also disabled Genius in iTunes preferences but I'm not sure if this is one of the issues causing these types of problems.
I hope this works. This may be the workaround for all of us Windows 7 64-bit folks.

Issues with iTunes Match on iPhone

I am having some frustrating issues with iTunes Match and my iPhone 4 iOS 5.
1) When using cellular data (3G), the songs simply do not play from the music app. It works fine when connected to wifi.
Under settings, cellular data has been enabled for use in the music app.
2) iTunes match constantly switches off spontaneously on iPhone. I need to go back to the settings to enable it every single time I use the app.
I feel that iTunes Match was a total waste of money, considering the only reason I invested in it was to have my library accessible from my iPhone.
Any help would be much appreciated!

iTunes match doesn't work like that and if you don't like it then your best option is to turn it off and go back to syncing. However if you make sure that your device has a good Wi-Fi connection, re-downloading all your content shouldn't really be a big issue.

Just replace my HD, restored from backup but now my iPhone won't sync with iTunes over wifi

Just replace my HD, restored from backup but now my iPhone won't sync with iTunes over wifi

Is synching over wi-fi viable? I've never done it, but when I tried something similar back in the old Palm PDA days, it was S-L-O-W, slow as molasses. I realize that the i-device are far more modern with faster processors, but wondering whether it's even worth exploring doing this.

My iPhone 5 cant sync with itunes and its always stuck at the backup phase

My iPhone 5 cant sync with itunes and its always stuck at backing up phase. I tried to update my ios(mine is 7.1.2) and it states that the iphone update server could not be contacted. make sure your network settings are correct and your network connection is active. Likewise when I try to update my iTunes through the help column(check for updates), it also says the same thing as when I try to update my ios on iTunes. Please help!

Read here:
http://support.apple.com/kb/TS1538

Sync iCloud-enabled iPhone no longer works with iTunes

Both my wife's and my iPhone 4 and iPhone 4S stopped syncing with iTunes soon after the switch to iCLoud and iOS 5.0.1.
Both phones are setup to backup into iCLoud and to sync via WiFi to the inhouse iTunes.
At some point iTunes decided that both devices are no longer linked with our Computer (iMac 27 OSX 10.7.2) and insists whenever it 'sees' the iPhones on WiFi or the local cable that either devive has to be initialized or restored from the latest local backup (which is outdated due to the iCloud backups).
No way to syn music, videos, movies to any of the devices ever since.
Anybody else having the same issues with iTunes 'forgetting' previously paired iPhones?

That is wild! My receiver had problems under 4.1, and I upgraded to 4.2 last night hoping to rectify things. It worked for me, flies through the menus and plays back beautifully again.
I have a 3GS and a Pioneer deck in the truck.

Issues with iTunes Media Folder resetting to default location

This is my 1st post to the Apple Support Community (the problem I have is with iTunes, but I believe it also has to do with the way OS X Lion is setup and the way Networked Drives are mounted in it) ...so I hope I've posted this to the correct place. Thank you in advance for any help I'm going to get here. I have no expirience with Mac OS X's (coming from a Windows background) so please bear with me, but I am a S/W Tester by trade so I'd like to think I'm resonably IT literate.
ISSUE:
I have a problem with iTunes and my Media Folder resetting constantly - my Setup is a MacBook Air, with an Apple Time Capsule 2TB which is providing my Wifi Network.
I want to setup iTunes so that it will permenatly point to my Data Folder on the Apple Time Capsule, so that when I download purchases, synch iPhones, or rip Music it will end up on the Apple Time Capsule and not on the MacBook Air's SDD Drive
I though I had managed to do this, but after I shut down the MacBook Air, and then logged back in to rip some music, iTunes had repointed to the MacBook Air's SDD, and all the CD's i ripped were saved there instead of the Apple Time Capsule. So far I have done the following;
STEPS CARRIED OUT SO FAR:
1) Connected the MacBook Air to the Wifi Network provided by the Apple Time Capsule - I can see the Time Capsule in the Finder app.
2) Gone to GO MENU > LOCATE SERVERS and selected the top level DATA FOLDER on the Apple Time Capsule....I believe that I've managed to create an ALIAS (Shortcut?) that points to this, and it's on my Desktop.
3) Next I went to SETTINGS > USERS > and made sure that ALIAS (Shorcut?) to the DATA FOLDER on the Apple Time Capsule is always loaded up on startup for my UserID
4) Next, I found my iTunes folder, and MOVED it from the MacBook Air SDD to the Apple Time Capsule's HDD over the Wifi Network.
5) I then went to ITUNES PREFERENCES and changed the MEDIA FOLDER it pointed to, from the MacBook Air's SDD to the one on the Apple Time Capsule.
6) Then I logged out and shut down the MacBook Air.
7) I powered on the Macbook Air, and logged in, then ripped some music - I then found that iTunes had created a new iTunes Folder for my User on the MacBooks SDD and all the CD's I ripped had been saved there. Also under the ITUNES PREFERENCES menu, it looks like iTunes had reset the location of the MEDIA FOLDER...
I don't know if this is an issue with iTunes or not - I'm assuming it's a setup issue on my part, and that maybe I haven't created a permenant link to the Apple Time Capsule as I thought I had. If it helps I was attempting to do something similar to whats described in this YouTube video; http://www.youtube.com/watch?v=mA399lEXRTE
Thanks again for any help
Regards
Codename21

Codename21 wrote:
4) Next, I found my iTunes folder, and MOVED it from the MacBook Air SDD to the Apple Time Capsule's HDD over the Wifi Network.
if you really moved your entire iTunes folder, the next step needs to be launching iTunes while holding the option (⌥) key, clicking on choose library at the prompt, and selecting the iTunes folder you moved to the TC.
as for auto-mounting the TC's disk on startup, you might find this discussion interesting.

HT1386 iPhone won't sync with iTunes. It says iTunes can not add songs to iPhone because no songs in iTunes library can be copied to iPhone. Help!!!! What should I do

iPhone won't sync with iTunes and It says iTunes can not add songs to iPhone because no songs in iTunes library can be copied to iPhone. Help!!!! What should I do. I tried everything!
I need to add my music to my iPhone from iTunes but its not working!

First off try and go into your IPhone manually through My Computer and cut photos or anything you can through the device to be able to free space up so that you can continue to do what you want to do with ITunes. This way you will be able to create a backup or do what you have to do to manage your information, photos and texts on your device a little better.

Windows 7 crash from iphone 6 plus sync with itunes 12.1.1.4

The sync starts and then windows 7 will crash to the blue screen, dump the memory, and try to restart. So far, I have not found a solution to this issue. Please help. (windows 7 crash from iphone 6 plus sync with itunes 12.1.1.4)

Greetings strepac,
Welcome to the Apple Support Communities!
I understand that iTunes is becoming unresponsive when you connect your iPhone and try to sync it. In this situation, I would recommend reading over the attached article and working through the suggested troubleshooting steps within.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
Cheers,
Joe

Computer Authorization issue with iTunes 11.4

When I try to synch my IPhone 5S on Windows 8.1 / iTunes 11.4, I keep getting a message that "This computer is not authorized for the apps that are installed on our iPhone" and when I de-authorize…

Hey Ashfromsea,
Thanks for the question. I understand that you are experiencing issues with iTunes Store authorization. The following resources may provide a solution:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/ts1277
Thanks,
Matt M.

3GS iPhone Backup, Recognition Issues With iTunes 9.2

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