3GS iPhone Will not Reset / Restore

I am having a problem restoring 3GS iPhone I do get a Apple start up screen but nothing further. When I attempted to iTunes it says that it's in recovery mode and wants to do something but it never does.
I think it's not completely erased or reset and that's the problem but I don't know.
Any idea out there?

Several solutions appear:
http://discussions.apple.com/thread.jspa?messageID=9148718&#9148718 related to USB drivers
Ensure that your iphone is plugged directly into a usb socket on your mac...
Does this help?
Kind regards
Paul

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