3GS not showing up in iTunes.

Hello. My wife's 3GS is finally dying and I went to back it up in tunes and it's not showing up or I'm missing something. iPhoto popped up when I connected, so the phone is being recognized, but I don't see anything that says "Julie's iPhone" on the home screen. She hasent updated her software for a long time because I thought her phone wouldn't be able to handle it, if that matters. Am I just missing how to access her phone in tunes? You know, the area where I can see her apps and her phone and how it's set up and back up. Any help would be great. Thanks.

SOLVED - turn laptop WIFI off before connecting.
I had the same thing back in April when 9.2 came out (or was it 9.1 then??). After 4 days of installing/uninstalling/finding old backups, etc. I gave up and reinstalled 9.0. In preparation for my new iPhone 4, I upgraded to 9.2.1.4, and had the same problem on my existing iPhone3G and my new iPhone4. Found a forum somewhere online that suggested turning off WIFI and it works perfect! Must be a driver thing???

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