3rd gen iPod won't connect with firewire...how can I restore it?

As many others have had this problem, my iPod only charges when connected with firewire. When I connect with USB, it says "Use the iPod Software Updater application to restore the iPod to factory settings"
When I try the iPod Software Updater, it says I need to connect via Firewire.
Question 1: Any ideas on how to restore the iPod?
Question 2: Any ideas on how to get the firewire functional again?
Many thanks in advance

Answer to Question 1: - I connected the iPod with the USB, went to Disk Utility and erased the iPod. Now the iPod works with USB.
Question 2 is still unanswered. Ideas?

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3rd gen iPod won't connect with firewire...how can I restore it?

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