3rd generation nano has no picture on screen

My daughter's 3rd gen nano suddenly shows a white screen.  It plays music just fine, but finding songs/albums using a click wheel without a visual reference makes things very challenging.  Any ideas how to resolve this?

Hey Car44,
This is most likely happening because the video is not in a compatible format.
+Video formats supported: H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Baseline Profile up to Level 3.0 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats+ http://www.apple.com/iphone/specs.html
You can try importing the video in to iTunes and then converting it as described here: http://support.apple.com/kb/HT1211
Jason

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