3rd party sip device music on hold not working.

When creating that COP file, I added the music on hold feature, meaning Music on hold is supported. After the customer installed the COP file into CUCM, created the new device, and configured MOH to play Cisco's sample audio, the MOH does not work. All other features work including Enhanced Message Waiting Indicator, Call Waiting, and Shared Line Appearance.
When they create a new device in CUCM they follow these steps:
1. Device > Phones
2. Add New
3. Select MH iOS (this is the 3rd party device that has been installed on CUCM via the COP file)
4. Select Next
5. Fill out the fields
6. Select Save and Apply Config
Please provide the solution or input why it is not working.
Thanks & Regards,
Guru

System Version: 9.0.1.11012-1
We only hear the Initial and Periodic announcements during the time between the periodic we just get dead air

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Hi,
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if this helps, please rate
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Hello,
i have i quite strage problem on one of my customers locations:
we have a cucm 7.1.5(SU4) with the cucm in the datacenter. And we have a small location(branch office) which has a small wan connection to the datacenter (1MBit/s).
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do you have a SIP trunk to the external devices with MTP required checked ?

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Regards,
Christian

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See the following document.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmcfg/b09sip3p.html
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Try a Restart.
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Resetting your settings
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Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
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http://www.apple.com/contact/

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@0555671213
Welcome to the forum!
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hi there
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3rd party sip device music on hold not working.

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