3X points for LG washer and dryer is false advertisement-- 5 months later I am still waiting
I have tried multiple attempts (at least 3 calls) to Best Buy service and have yet to get my issue resolved. I made anLG purchase of a washer and dryer on Octobe 6th 2014. The add said get 3x points so that made my final decision to purchase from Best Buy. 5 months later I have yet to get my 3X points. This is false advertisement. In all three of my calls the representative has apologized and opens up a case. I never hear anything back. I keep being told I got my 20% incremental points but that is not what I am disputing. The last time the represenatative gave me some points for my frustration but said someone would get back to me and that was back in December. Its frustrating as I really like shoping at Best Buy but am becoming very annoyed and really do not want to purcahse here anymore if Best Buy does not follow through with their advertisements. I do not have a copy of the ad (wish I would of kept one) but Best Buy should be able to verify all their ads. I certainly am not making this up. As a matter of fact, the salesperson at the store looked at the ad and confirmed that I should be getting 3X points for the purchase. Since I have tried multiple attempts on the phone with no success then perhaps this message might work better. I would discourage anyone right now in believing any of there reward ads. My time is worth more than trying to chase Best Buy down for points I am owed and will begin to make my purschases elsewhere. BEWARE customers as I am a very dissatisified customer at the moment.
Hi analydia,
Thank you for taking the time to sign up for the forum and connect with us. I can understand why it is you would feel frustrated, and I 100% agree that you should not have to chase down any points that you may have qualified for. To hear that you have potentially been waiting 5 months for points to post to your My Best Buy account, it is just really disappointing.
It will generally take 20 to 35 days for points to post to a member's account for a Magnolia or Pacific Sales purchase, which will start after any scheduled deliveries are completed. I looked over your account using the email address you registered with the forum and I do see that the base points for your Pacific Sales purchase have already posted. With that being said, it should just be a matter of confirming 3X points was being offered and whether or not your purchase qualified. It appears that your LG washer and dryer may have been eligible for 5X points, but it depends on which models you purchased.
I am very sorry for any inconvenience you have experienced up until now, and I would like to see what I can possibly do to further assist. To gather some additional information and go over your My Best Buy account with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message
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