4.1.4 and XP Home

I've downloaded 4.1.4 desktop software on both my desktop and laptop. Both pcs have Windows XP Home Edition and the Palm desktop software will not open. I get a Windows error - ModVer: 6.2.4131.0 Offset: 00004973. I contacted Palm and they said it's a Windows thing. I contacted Microsoft and they said it's a Palm thing.
I have not found any solution to this.
Help?
Post relates to: Palm m505

I too have the same problem on a Tungsten T5.
Please can Palm identify a solution, with collaboration from Windows technical personnel if necessary?
Post relates to: Tungsten T5

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