4 bars and nothing

I just got a replacement phone, and I live in Juneau, and It says I have great signal where I work, but when I try to connect to anything it just sits and sits and sits and does nothing, and when I call att all the say is we will get engerners out to towers and then i get a call from them saying that the towers where I LIVE is ok no issues, and I tell them its not where i live its where I work.... I dont know what else to do..... I know I am so effen sick of this.... paying for something that I cant get..... waste of money..... all cell service..... they say 4G that dont mean nothing.... I know I can put 8G on my phone and make it work like 1/2 a bar... call it 8G serivce so they can keep getting money from us.....

YYouYNow, I can understand the need to have your service working. I checked for outages in your area and was unable to locate any. If you are still experiencing issues with your service, send me a private message with your mobile number and name. I will contact you to assist you with resolving this issue. 
Thank you, 

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