4 computers in less than 4 years. What can I learn from this?

Question

I've had four MacBook Pros in the past 3.5 years.
The first one had a bad motherboard and in the end, the computer was just replaced. I had it for less than a year when that happned, and the computer they replaced it with (#2) lasted two years.
One month after the warranty ran out, it quit working and it needed a new motherboard. I bought a new computer (computer #3 at this point). That one worked for 3 months before I had to take it in. They replaced the motherboard.
On Monday, computer number 3 quit working.(It was the second time I had to take it in. The first time they replaced the motherboard after it was three months old. Turns out, that didn't actually fix the issue and I had to erase everything and re-install the operating system). I took it in this time and they replaced the hard drive. That didn't fix the problem. So they replaced the RAM. That didn't fix the problem. I was just told on the phone that they would need to replace the computer because they have no idea what is wrong with it. I've had it since August. That one didn't last long.
So now I'm on machine number 4 in less than 4 years. This is extremely frustrating, considering the time and revenue lost, as I need a computer every day to get my work done. I've lost money and clients. Every time I take these computers in, it's at least of week of sorting everything out. I should say that I am so careful with these computers. I keep them very clean and keep them in a protected case whenver I move them.
Now, I like to look on the bride side of things. But I can not see a bright side to this.
So I have two questions. What lesson should I learn from having to replace three MacBook Pro computers in such a short amount of time? And the second question, is there some customer support department that hear about this?

Answer 1

Hi slimpiggy,
Sorry to hear of your frustration. Regrettably, your experience is far from the norm but it's definitely not an unheard of story. A family friend experienced a similar issue with her Dell XPS machine (5 units in 33 months). Sometimes it's just a chain reaction of bad luck.
Out of curiosity, if your computer is such a key component to your income and financial success then why do you have only one? I've worked in a position that has required constant contact to network services and resources and as such one of the first purchases I made was a secondary computer. It was nowhere near as nice as my main unit but it give me a buffer incase there was a situation that my primary machine was unavailable, lost, damaged or required service.
As far as the lesson, there is none. Misdiagnosed machines or slow turn around times on repairs are never fun but there's not much you can do. Apple does have a department, called Customer Relations that you can speak to regarding your experience. Their number is (or at least was this the last time I called) 800-767-2775.
Good luck!