4 day old iMac with a depressing seeming error message
I can't believe this. The iMac is only 4 days old. It's not loading at all - it gets to the grey Apple screen and then just keeps spinning.
I tried OPT + Power and it went to the grey screen
I tried Command + OPTION + P + R and it went to the spinning screen
I tried rebooting from the disc, and it got partway and then said:
INSTALL FAILED
Mac OS X could not be installed on your computer
I ran a Hardware Test and got this error code:
4MOT/1/40000003: HDD-1389
I googled it, and got 3 hits - only one of which is in English. Sigh. So I come here asking questions:
* What's gone wrong with my new toy?
* Can I do anything to fix it?
* If the computer is only 4 days old, what does this mean in terms of service/warranty?
* Why does this happen to me? Back in 2004 when I bought my iBook, its Logic board fritzed out on me within a fortnight......
I think that's what I'll have to do... but I really don't want to. No car = me carrying the box a kilometre up the road in the summer heat. Erk.
Similar Messages
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48 Hours ago I started to upgrade to Mountain Lion on a now 10 day old IMac - 30 minutes ago I got the email with the content code and redeem code for the download from the app store - it said download was happening, but nothing happened for 30 min - HOW DO I (or you) FIX IT!?
This is a User's Forum, yelling at us won't help. You have 90 days of customer support via telephone. Use them as they can interact with their system and hopefully get you back on track. Otherwise take it to them at the Genius Bar and have them make it good.
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I've a ten year-old iMac, with Mac OS X version 10.5.8
I've a ten year-old iMac, with Mac OS X version 10.5.8 & PowerPC G5 processor
Problem is iTunes, reinstalled recently as 10.6.3; saying needs QuickTime 7.5.5 or higher.the iTunes 10.6.3 was installed a few days ago by the same tech person selling me the computer about two years ago, when the OS was reinstalled including iTunes. I've not been able to make iTunes work since the computer was returned.
The tech person is busy and will get back to me eventually, so I'm trying to see if I can do anything by myself. This shouldn't of happened, though everyone makes mistakes; is what I'm guessing? -
Wait, I'm a little confused. On my day old iMac running Mavericks, do I install iDVD from my iLife 11 disk, or somehow copy the app from my existing iMac and install it on my new one?
The following may be a bit easier set up the new Mac with the same iDVD capability on your old Mac:
1 - copy your current iDVD application from the old Mac to the Applications folder of the new Mac. The latest version available is 7.1.2. If you don't have that versoin go to the Apple Downloads site and download the iDVD 7.1.2 updater and run it on your current iDVD application.
2 - copy the iDVD folder that resides in the old Mac's HD/Library/Application Support folder to the same folder on your new Mac.
OT -
How can I best make use of all my devices ? Mac mini, Apple TV, AirPort Extreme, airport express, ipad 2 (all purchased in 2011) and an old imac with OS X. I use my iPhones personal hotspot for all Internet.
Maybe you are looking to re-purpose this equipment versus getting rid of it if so, the best thing to do is search the internet for tutorials. And I say this because it's what I would do, there are a lot of tutorials online. Hope you can find good use for them. Worse case scenario if you can't find something right now, package them very nicely and when you come across something unbox and enjoy. I've re-purposed a mac color classic and LOVE IT!!
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Trying to connect my iPhone6 to my old iMac with 10.6.8 MacOS, and synch up the music. It says I need a new version of iTunes. When I try to upgrade the iTunes on my iMac, it says, it is already the latest version. What do I do now?
The current version of iTunes is 12.x.x and requires OS X later than Snow Leopard.
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Will Mountain Lion work on my 4 year old iMac with Intel Core 2 Duo processor and a 2.66 gHz.
Really do not want to load it and find there are issues.
Oh I really not a big tech guy I just want everything to work well.
And I'm just about to purchase a Mac Book Pro as well.
Any thoughts and comments would be appreciated
CheersI also have a 4 year old iMac 24". it is the 3.06 GHz Core 2 Duo. I have been running Mountain Lion since it was released, and before that Lion. Runs great. Over the last month I have noticed some slow data transfers from a USB harddrive. But not enough to do any research. I use a USB harddrive for my Time Machine backup and notice no problems or slow transfers while the Time Machine backup runs. My iTunes has its nedia files on a USB harddrive and is used to watch videos, play music and share photos on the AppleTV. I also use Aperture on the iMac to store and manage 20,000 photos.
I have 6 GB of ram, 4GB and 2GB memory sticks. I know it is best to have identical ram sticks but my iMac model cannot run 8GB of ram and I feel 6GB is better than 4GB.
Mountain Lion is a great OS and I am glad I upgraded. It works great with the AppleTV (no airplay but iTunes on the iMac serves up all our music, photos and videos), iPhone, and iPod Touch. Also with my wifes brand new Macbook Pro. All the devices including the iMac can share data on iCloud. -
Old IMAC with 10.5.6 OSX. Forgot Administrator password (which I had already changed.) Followed instructions as per http://support.apple.com/kb/HT1274
Started up from the original OSX install disc 1 and selected "Password reset" from "utilies" in Installer. But HD icon doesn't show up. (Only install disc and admin root available:no good as the support website underscores: Important: Do not select "System Administrator (root)". This is actually the root user. You should not confuse it with a normal administrator account.).
What can I do?
Thanks for your suggestions. AntonioNot familiar with that version of OS X but try using Terminal and type in resetpassword. If that brings up a password reset screen is your original username shown?
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Old imac with osx 10.5.8 How do I upgrade to a more recent os?
I've recently been given an old imac with OSX 10.5.8. The itunes is 10.6.3 (25)
I'm having no joy downloading newer versions.
What do I do?
Please someone help.
Thanks>About This Mac
What processor do you have? -
I have an old IMac with 10.4.11 & the most uptodate Itunes it allows me to download (this isnt the most uptodate as u'd imagine) I now have new Iphone 5 i want to add my itunes songs etc to but when i plug it in it doesnt register the device. Any advice?
Printed on the side of the box your phone came in:
Requirements to sync with a Mac:
OSX 10.6.8 or higher & iTunes 10.7 or higher.
You need to update your computer, if you can or purchase a new computer, if you want to use your phone with your computer. -
How do you move Lightroom files from old iMac with Lightroom 4 to new iMac with Lightroom 5?
Recently bought a new iMac and installed latest version of Lighroom 5. Tried unsuccessfully to move my picture files from my old iMac with Lightroom 4 to the hard drive of my new computer which has latest Lighroom software. Ended up with 2,000 pictures that are duplicates and the keywords did not transfer with the picture files. Can anyone advise best way to resolve this problem?
How do I move Lightroom to a new computer? | The Lightroom Queen
That is a very good tutorial. Installing a newer version of Lightroom on the new computer will involve Lightroom creating a copy of your old catalog that is compatible with the new version. But it should be very painless. -
Migrate to new iMac from old iMac and am getting 'incompatible software' message.
Im trying to migrate to new iMac from old iMac and am getting 'incompatible software' message. I'm not sure what to do- can I revert back to snow leopard from mavericks?
Hi Mark,
If you install Mavericks, or in your case migrate from an old computer running Snow Leopard (or an earlier version of Mac OS X) to one using Mavericks, some of your software that was designed to run on older computers may not function in the new OS. See this article -
OS X: About the incompatible software folder
http://support.apple.com/kb/HT3258
In particular -
If you see a message indicating that you can't use "this version" of an app, contact the software's vendor or visit their website to see if a later, compatible version of the app is available. If you purchased the software from the Mac App Store, use Software Update to see if an updated version is available there.
and
During installation, OS X moves known-incompatible software to a folder named "Incompatible Software" at the top level of the startup drive. If this folder is present on your Mac, see what applications are in it, then check for available updates. To obtain a newer version of an Apple app, check the Mac App Store, or visit the Apple Store website.
Regarding installing an older operating system on your new iMac, Apple does not support doing this, as described in this article -
Don't install a version of Mac OS X earlier than what came with your Mac
http://support.apple.com/kb/HT2186
Thanks for using Apple Support Communities.
Best,
Brett L -
When attempting to set up iCloud on my iMac I receive the following error message "To use the 'iCloud' preferences pane, System Preferences must quit and reopen."
I have tried quitting, even re-booting etc but still receive this message. Any ideas?This is a shot in the dark, but try this:
log-in to your iCloud account with your Apple ID
change your password
ensure your billing information is up-to-date
attempt to re-enable your Keychain (again) -
I cannot open my word doc on my imac. I got this error message, "The application microsoft word cannot b opened" #1712. Can you help?
Word can't open or does it open but you can't open documentts?
If you have Office does Excell or Power Point open? If they do you can perhaps check for updates with either of them: Help > Check for Updates. You can also try to reinstall Office with your installation disks. Don't delete Office, just try to install it again. -
Unable to get Quick time movies to play on my imac. This is the error message I allways get.
"The document “4-20130701090400-7.mp4” could not be opened. The movie is not in a format that QuickTime Player understands.You may need to install additional software to open this type of file."Download and install VLC Player. It plays more formats and is free and highly regarded.
http://vlc-media-player.en.softonic.com/mac
Cheers
Pete
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