4 day-old Zen Micro now gives "Hardware Problem" Scre

Worked perfectly for first 2 days. Then yesterday it started freezing when I tried to shut it down. Today after I took the battery out it said "Hardware Problem" and won't allow me to do anything else (or go into the repair screen). I guess I have to return it.
-Jesse

Thanks for the info. I have to hand it to Amazon: I went online this morning to Amazon.com and clicked to submit my claim for a replacement. In the comments area I said that if they could send me out a new one one-day service I would take it, otherwise I just wanted a refund. I already got the notification that a new one was sent one-day mail, with no charges at all (shipping or otherwise). The link had a UPS label to put on my old box so I can ship it back for free. That's great service to me! Actually more convenient than if I had bought it from a store!

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My "7 days old" Zen Micro is dead..

I just buy a new Zen Micro from ebay last week... Now I have a problem with Power switch. I can't turn on/off... Can somebody tell me where is the nearest service center? I li've in Southampton, UK

Creative's European service center is in Dublin, Ireland; the number is available from the Creative UK site, or you can email them from there. And you'll probably need a paper (not email) receipt showing you got it from a legitimate retailer, or else you won't get warranty service. (A pitfall of buying from eBay...)

Zen Micro with PC connection Problems and no firmw

I'm running on Windows XP Service Pack 2 and I have Windows Media Player 0.
...and my Zen Micro wouldn't be detected, so I formatted it completely and I tried reloading the firmware. My old Zen Micro with v firmware still connects perfectly well, but Windows just doesn't detect my v2 firmware (now no firmware) Zen Micro.
Advice, please?
:edit:
Windows DOES detect my Zen Micro now...but I still can't do anything with it. It appears as MTP player connected:
http://i3.photobucket.com/albums/y52/bkblade/zen.jpgMessage Edited by bkBlade on 04-25-2006 2:4 AM

bkBlade,
Check this Knowledgebase article SID0053 and make sure the USB registry entry is correct. If you do make changes to the registry base on the Knowledgebase info, then try reloading the v2 firmware again.
Jason

Steve Jobs obviously was "the man" because every update or install now gives me problems... i can no longer download anything to my iphone.. giving me errors of "cannot install at this time" and i get an error installing itunes on my other laptop... wth?!

Steve Jobs obviously was "the man" because every update or install now gives me problems... i can no longer download anything to my iphone.. giving me errors of "cannot install at this time" and i get an error installing itunes on my other laptop... wth is going on!??!
ok so the download problem with my iphone.. what could be the cause of that? ive restarted and deleted the "undownloaded app" over 10 times already. and restarted the iphone 10 times... next thing i know i cant install itunes on my laptop.... geez man..
obviously there is a fix which someone will help... but why should i have to go through all that crap to install a so called uncomplicated software... when you think about it this really shouldnt even be an issue.
normally if the thing dosent work. normally with most programs you just uninstall the uncompleted software and just reinstall and everything is usually good to go.. help!

ive never had any problems with ap[ple products in the past... this is a first and a stupid problem if you ask me

Old zen micro battery problem wont fully cha

okay lets see my zen micro is really old. 5gb its like the really old generation. anyways i havent used it for like months. now im giving it to my lil sister so yea of course the battery is drained. so im charging it. i've been charging it for 2 weeks now at least 5 hours a day. why not continuous? because no computer in my house is on for that long. but anyways yea at least 5 hours a day for at least 2 weeks and its not fully charged yet! its charge time has been like total almost 00hours and its still on 2 bars. is it messed up or what?! any suggesions

well yah im like 60/50 i've had batterys for a while and the end up dead ofr some odd reason also dont let ur sis down the new battery all the way let her use it til its like 20 or 30% juice left if u drain ir completely it litterally will kill ur battery much earlier than expected

Zen Micro Media Explorer (P4S) Problems, anyo

I may have missed a thread on this, but frankly, I'm surprised that no one else is complaining about this problem.
Since upgrading my firmware to make the Micro Audible-compatible, I find the new version of "Zen Micro Media Explorer" suddenly very deficient!
Selecting "organize music in device" now offers a VERY limited function. The old interface is gone, replaced with just another (windows) Explorer window with a folder called "Music" in it. You can't sort your player's contents by genre or album, just artist (folders).
If you open an artist folder, then album folder to get to the tracks, you can't "edit track properties" on more than one track at a time (for instance, if you need to correct the genre on all files for an album or audiobook).
All these options USED to be available in the old version of "Zen Media Explorer". Now I'm regretting upgrading to the "plays for sure" firmware -- this is probably what's causing the limitations.
I'd sure be curious to see if anyone else finds this as frustrating as I do... I can't imagine Creative making a software upgrade LESS useful, but it appears they have!
Thanks,
Dave

I completely agree...this new software is a major step back! ... I get the feeling that Creative struck some sort of deal with Microsoft and dumbed down their software in favor of Media Player 0!
For a while there, I was able to turn all my audio over to Creative's software - I was using it to listen to the music on my PC, organize, burn, transfer to my Zen, and life was great!
Now that I've "upgraded" to this new firmware, Microsoft's Media Player keeps butting its way onto my screen and draining all the life out of my computer!
For example, I used to be able to right-click on a song and select send to --> Zen...now all I can do is add the song to my Media Player sync list! Media Play is such a resource hog that i don't even bother... I'd rather just go into Creative's software and use the import wizard.

I've installed firmware for my zen micro, now i can't use my creative software! Please he

I wanted to download some music from napster and to play it on my player it told me I needed a firmware upgrade. I knew from buying my player that I probably would need to upgrade so I did. Once I installed the upgrade, and plugged my zen micro in and now it will only let me use windows media player? to transfer my music to my player. I hate this software as it doesn't work brilliantly, I was really happy with the creative software, but now when I plug in my micro and open the creative software it won't recognise it. I've tried reinstalling the creative software but its made no difference. Also, a box keeps coming up with something called MTP what is this? Can anyone help me with this problem? I would really appreciate it!

MTP is microsoft's media transfer protocol. Essentially, your micro can now connect to WinXP SP2 computers with WMP0 without loading Creative drivers.
The new firmware you installed allows you to drag and drop files to your micro using windows explorer. In order to use any of Creative's software, you'll need to download and install updated versions from their website.

Zen Micro w/ Headphone Jack Problem: RMA or n

Hi everyone,
I have a silver Zen Micro, and am currently experiencing this very annoying headphone jack problem where sound gets distorted depending on how I move the headphone jack. Additionally, my player turns on by itself occasionally when it's in my pocket-- I'm not really sure what kind of problem that is, but it's very fraustrating nonetheless.
I bought my player in late November, and it's already past the three month full warranty period, so I've been told that if I send it back for RMA, I will need to pay a $40 admininistrati've fee. Thing is, I'm a student in college, and don't have the money to pay for both shipping and repairs. And I don't really want to open my player up and risk damaging it either.
What do you think is the best course of action? Should I just send it back and pay $40? How reliable is the RMA process-- and what would happen if the same problem occurs again? Pay for shipping & repairs another time?!
Thanks,
Mark

Yes I totally agree with you man the problem is VERY annoying. This is my second Micro I got from Creative and it is having the same problem as the original one I bought and had to send in for 'repairs'... I'm not sure if I am still under the warranty but i dont want to go through the whole annoying process of doing the RMA stuff and possibly paying for the repairs. I just might do it myself... But the Mini is looking very nice right now.... :smileyvery-happy: Just joking.

1 Year old Zen Micro club - limited membership

Hey forum...
Exactly one year ago, I got really excited about the Zen Micro. I had seen it in the shop on Friday 3 Dec 2004, and decided to look up some info about it in the evening on the Net. I liked what I read, so on Saturday 4 Dec 2004, I took the train back to Brussels, bought the ZM, and started a wonderful year of music listening
So, if your Zen Micro is year old, post here too. Preferably, doing so day-to-day one year after getting it.
It's not the 8 mile high club, but it's a special feeling anyway
--F

ahboi wrote:
eh u mean owning the player or having a mupilte change of zen micro in a yr?
I guess either might qualify

Zen Vision:m 60gb "Hardware Problem" Error Mess

My Zen Vision:m has been rebuilding after every startup so I decided to use the recovery tool to fix the problem. In the middle of updating the firmware, the process froze, my player rebooted and now it displays an error message that just says "hardware problem". I can't turn off the player, and it just returns to the error message when I reset, not allowing for me to reboot in recovery mode. Any help would be gladly appreciated. Thanks.

Bad hardri've. Can be replaced google Zen Repair or search Ebay

Zen Micro / Rhapsody To-Go - problems after upgra

I am using my new Zen Micro 6GB with my Rhapsody To-Go subscription. After performing all the reccomended firmware and DRM upgrades, I still have these problems below, which I already reported the issues to the Real people.
While I'm waiting for their responses, does anyone else have the same issues? Any other suggested solutions?
TRANSFER:
The Rhapsody software refuses to transfer certain tracks that are supposed to be compatible with the To-Go service. The transfer fails and gives me an "unsupported media type" error.</LI>
Solution: Try using Real Player to transfer these tracks. It works for me.</LI>
DELETE:
I cannot always use the Rhapsody or Real Player software to delete tracks off of the Zen Micro player (It does work sometimes).</LI>
Solution: Use the Creative Media Organizer (CMO) to delete them.</LI>
SYNC:
Using the Rhapsody software to Sync in "Overwrite" mode does not delete tracks I removed from playlists. </LI>
Solution: Use CMO to delete tracks, restart Rhapsody, then sync</LI>
LIBRARY CHAOS IN CMO:
Tracks transfered with Rhapsody are in artist folders, but split between two master "Music" folders</LI>
Tracks transfered with Real Player are listed only as individual tracks, not in artist folders</LI>
Solution: ? I'm afraid that re-organizing tracks will cause more problems within Rhapsody</LI>
PLAYLISTS IN CMO:
Rhapsody playlists are shown on the Zen Micro, but cannot be seen/edited within CMO.</LI>
Solution: ?</LI>
I'd appreciate any help anyone can give me.

Hi -- Actually - wasn't aware of that - but I had started Napster just to see what happened - and nothing.
That being said - I e-mailed help desk and got another series of steps to get the device to be recognized. Different drivers to download, etc.
After a few more hours of playing with it - I was able to reconnect and when I reconnected to Napster - the transfer errors were gone.
I'm not posting the steps only because I'm not exactly sure what caused it to stop being recognized in the first place and then what caused it to start transferring again. Personally -- I think it was when I threatened to replace it with an IPOD
Just really glad to have it back!! Thanks all for your assistnce.

ZEN MICRO "NOW PLAYING&qu

So after updating my firmware, everything works just like it used to on my ZEN micro EXCEPT my now playing window. The display just says "Select music to PLAY from the Music Library" without displaying the album, artist, or song title. Is there anyway to get this back? Any help would be appreciated. Thank you!

dancerdawn,
This may sound silly but have you gone into the Music Library and add those audio tracks you wanted to playback to the Now Playing section?
Another thing, if you update the player firmware from version .xx.xx to 2.xx.xx, the player will be formatted so you need to re-transfer your audio files to the player.
Jason

Zen Micro Photo Recovery Mode Problem !! Help needed plea

I just purchased a white zen micro photo last week. As I was putting music onto my ZMP, my computer ( Dell Windows XP ) froze. I disconnected my player and when I went to turn on my ZMP, I found out that it went into Recovery Mode. I tried all the possible ways that it listed to do.
Clean Up (when I pressed that one, nothing happened .. the screen didn't even change)</LI>
Format All (When I pressed that one, the screen seemed to .. freeze .. but it had a smear of lines .. ?)</LI>
Reload Firmware (I never had firmware on my ZMP to begin with)</LI>
Reboot (It turned off and It turned back on like it's supposed to but when it turned back on, it was in recovery mode again)</LI>
My ZMP does not even turn off. This is wasting the battery so please help me. I have emailed Creative but they have not replyed yet.
<FONT size=7>PLEASE HELP !

imsooopawoman wrote:
Reload Firmware (I never had firmware on my ZMP to begin with)</LI>
You must have had firmware on there if it worked, but "reload firmware" actually erases the firmware. It's a badly named function.
Unfortunately though you've tried all you can as a user. The player sounds faulty and you ought to contact Creative support for a replacement.

Creative Zen Micro Photo 8GB Driver Problem XP USB

Xp couldnt find driver to install for Creative Zen micro photo 8gb. I have P4 Xp sp2 USB .. It works fine with other.
But when i connect zen Micro Photo 8GB it says "Unknow device creative zen micro photo" the player doesnt come with any driver.
can you Please help me?
Is it something to do with firmware?

anant wrote:
Hi ted, can you tell me What is MTP device n wht its connection with WM0?please.. It will be a great help! ?
MTP is a protocol. For our purposes it means that the driver should be included with WMP0. (...and that is the connection, you get the driver by installing WMP0.)

ZEN MICRO CONNECTION DETECTION & FIRMWARE PROBLEM! Please help

Last night i installed the new 'plays for sure' firmware for my creative zen micro 4gb. I have windows media player 0 and my system is running service pack 2 by the way.
The firmware installed fine and i went on media player to transfer all my music back onto the player.
This took ages! But it said it was on there ok.
Just to be sure i went into the E dri've- for the first time the player had registered there so i could check everythign went on ok.
All the music was there just fine.
I disconnected it from the PC and turned it on... and it's completely empty! I went to information in the player to check that what i was seeing was true and the player just crashed. The only way to turn it off was to remove the battery.
I have reinstalled the driver and reconnected the player and windows xp does the noise to let me know the player is connected... but it isnt being detected by media player and it doesnt come up in My Computer.
Please help asap!!! Sorry this is a long post!!!
L

Lenni wrote:
Just to be sure i went into the E dri've- for the first time the player had registered there so i could check everythign went on ok.
This is the odd part. If you copied to the E dri've you must have copied to the USB mass storage area of the player (the player can be configured with up to 4Gb of USB mass storage that's ONLY for data files). The player should appear as a device in Windows Explorer for the audio part, so copy the files to that, NOT to the E dri've.

4 day-old Zen Micro now gives "Hardware Problem" Scre

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