4 engineers still have unusable phone line

Cutting a really long story short.
Two years I've had a crackling phone line, it disconnects the broadband and it gets worse during damp or raining conditions.
I have had four different engineers all say they did something but it comes back within hours.
I rely on my phone line because I am severely disabled paralysed from the chest down and have an emergency condition which I need to keep in touch with my carers. Currently relying on mobile, but this is unacceptable as signal is getting worse.
Don't like using the disabled card.
Here is what my phoneline sounds like and this is not a bad day. I'm just fed up with it.
https://soundcloud.com/steven-webb-18/phone-line

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Can you have two phone lines?

I was just wondering if you can have two phone lines going to the same house one for home and one for business?
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Many Thanks Luke

You can have as many phone lines to your house as you like: each pays rental.
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Phone line out of order since 27th August

Reported to BT 27th August, no response or progress until I chased on the online chat facility, told fault was with the BT network and would be fixed by 25th Sept. Not fixed on 25th Sept so phoned BT who said it would be fixed by yesterday (30th Sept). Still not fixed today, no explanation from BT as to why.
Chat facility is useless - used it as there was a wait time reported of 4 mins vs 20 mins on the helpline - took at least 20 to chat with someone, responses to questions took about 10 mins each. Telephone service equallly poor with 20-25min wait time.
So, after more than a month and in spite of contacting BT I still have no phone line. Any advice on what I can do about this would be appreciated please.
Thanks

Hi andrew_griffiths,
Thanks for posting and welcome to the community forum!
I'm sorry for the delay repairing your phone line. I can see that it has been out of service since 27th August and I agree that is a long time to repair a fault. I'm assuming it's due to the the extent of the work needed to get you reconnected.
Send over your details and I'll check what's causing the hold up from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Still Waiting for a phone line

We informed BT at the end of February, of our intention to move to a new property in March.
Our old line got disconnected 13th March, ready for the new one to be switched on 16th March.
When we took over the new property on the 6th March, the builders had left the blue rope hanging out the front of the house, ready for the engineers to pull the phone line through. This was for all 4 properties on the new development.
16th March came, nobody arrived. This is where it all went down hill.
Message after message from BT/Openreach with delays after delays. Having messages saying they couldn't get hold of me (no missed calls on my mobile) but they would be in contact within the next couple of days.
BT fibreoptics were installed on the main road in front of us in 3 days!!
Having spoken to my neighbours about what days they have been given by BT are all different to what i was given. What a shock!!
My wife has been with BT for over 20 years and this is what we get.
Having spoke to another Communications company, was told that they can't do it (blocked)
I've spent a fortune on phone calls and using mobile data. Travelling to parents to use their internet.
This day and age, this shouldn't be happening.

Hi YogieBear,
Welcome to the forum and thanks for posting, I'm sorry about the delay getting your line connected. It sounds like Openreach haven't got the network ready yet and I apologise for any inconvenience caused by this.
We can chase them up to find out what's happening if you send me over your order details using the 'contact the mods' link in my forum profile. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IPhone 5, backup on computer is password protected, forgot password, still have phone, just want to reset the password so i can create a new backup!

I have an iPhone 5.
At some point, I backed it up to my PC, with a password.
I have forgotten the password.
I still have the phone.
I can no longer back it up to the PC.
I want to wipe the backup, password, etc, and start again.
Surely that can't be impossible!

Thanks both - do you think it's worth giving this a shot?
http://www.iphonefaq.org/archives/972853
Once iTunes is set to encrypt iPhone backups, switching this feature off requires the password. What if the password is forgotten or unknown? You can still reset iTunes to make a fresh backup without encryption. Follow these steps to uncheck Encrypt iPhone backup:
Perform these steps at your own risk!
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2. Delete old encrypted backups from iTunes.
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4. Restart the iPhone.
5. Connect the iPhone to your computer and open iTunes.
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Why do I have to move my phone line from Sky to BT...

I have just spent the last 14 days trying to move my broad band from BT to Sky, I was told by Sky that I have to have a new phone number and as I was getting loads of unwanted phone call I thought that it would be a good Idea. So any way I ordered a new number and broadband with sky.
Any way to cut a 14 day long story short, Sky cannot provide me with Broadband due to incompatible technology, so I really do not have any other option other than to come back to helpful BT. Just phone BT up to order my BB to be told that they cannot help me unless I move my phone number back to BT..........
When questioned about this I was told that "I have to have both phone line and Broadband with BT"......... NO I DO NOT, in February 2012 I moved my phone line to Sky and my Broadband staied with BT, as there was a problem switching it over, little did I know then what I know now.
So could someone from BT 'in the know' please tell me why I have to move my phone line back to BT

sorry mate.
Hadn't heard about TPON lines before today.
Doing a quick google search, found this:
"TPON stands for Telephony over Passive Optical Network
TPON was a method used by BT (now Openreach) mainly in the 1980s and early 1990s to deliver phone lines to new build areas where there wasn't enough existing copper capacity available. This decision was made before ADSL was envisaged, and as ADSL requires a copper pair route between customer and exchange, this means customers in TPON areas are currently unable to receive ADSL."
Hope all is sorted soon.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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4 engineers still have unusable phone line

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