4 Gb Zen not 4 Gb? (and another question about converting vide

Hi all,
I purchased a 4 Gb zen yesterday and noticed that it lists the amount of free space at around 3.6 or 3.7 GB...is this normal? Is the missing space used for operating system and such? I know it comes with some pre-installed videos and songs but I don't think they added up to 300-400 mbs of stuff.
Also when I try to use the converter that it comes with to convert my DIVX and even AVI files, the converter enounters and error and says something like "the media you selected is not compatable with your player)....What am I doing wrong? Is there a different tool I should be using to convert files? I would like to load up some movies/tv shows on to the player.
Thanks.

There are actually several lawsuits about this, including with Creative and with the fruit company.
Many companies now define a gigabyte to be ,000,000,000 bytes, rather than the correct computing value of ,073,74,824 bytes. So if you're about 7% short of your expectations, this is probably the reason.
The lawsuits tend to be about whether or not the company warned you sufficiently that they were using the less accepted definition of Gb in order to decrease the memory they actually put in their players.

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