4 month delay in answering questions
I see that it takes up to 4 months for a reply from Adobe to some of the questions posted here
For the vast majority of civil, actionable questions, we try to get to them within a couple days. That falls apart when we're side-tracked with a crisis or a tight schedule, but we try to stay on top of it. January was especially brutal from an operational perspective, and we are out of the office over the US holiday season, so it's definitely possible that we we didn't have time to get to your question. You said four months, which is the right window. I always cringe when I reply to an ancient thread, but I figure I owe you the respect of at least a late answer.
Like Chris said, the engineering staff working on the actual product is pretty active here as a courtesy to our users, but we're usually doing it on our own time or squeezing it in when we have a few minutes here and there. If you have an issue that you're still struggling with, we'd be happy to try and help you with it.
For future reference, if you want an immediate answer, Adobe provides telephone support. We just charge for the free products.
What are my contact options?
Similar Messages
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Got a new iPhone that I've been using for about a month now, so the question is how can I get the pictures from my old iPhone and keep the pictures I have on the new iPhone?
Connect old iPhone to computer and save the pictures on computer.
Connect new iPhone and sync the pictures to your new iPhone. -
Our company have bought a lot of MSI boards over the years, but now we are going to start buying boards elsewhere.
MSI boards are usually good boards, but whenever there is a problem with a board, MSI never answer questions that we may have.
I understand that thousands of people are writing them emails everyday, but Asus, Gigatech, Epox etc. always answers our questions, even if it take a week or two or three.
As of this date we have never recieved 1 (not 1) reply from MSI ever, and that is not acceptable.
For instance - the last month we have tried to get an answer to why Adaptec RAID and MSI k7D Master do not work - but as always MSI do not answer.
My advice - do not go for MSI, but buy from Asus, Epox or someone else.Yes, I understand your frustration. Personally, I've had an ok experience with MSI so far. As it stands, I've had one board go bad on me and I had it replaced from the supplier no problem. It took about a week.
However, I can see why you're fed up with MSI. They have been nothing but distant in relation to the many suggestions that have been repeated ad nauseum on this message board, for instance, such as was the case with the PCI speeds. It took many months for MSI to even try to fix that problem. With BIOS 2.6, I hear the problem has been slightly corrected but still needs a lot more in order to join the ranks of other more worthy boards.
I too am disappointed in MSI. With the millions of $ they possess, you would think that they would set a decent customer help line with a bunch of English-speaking people. Instead, we are met with people who do not even understand one of the most widely spoken languages in the world and therefore cannot even fix whatever problems or conflicts arise.
Abit, Asus and other board makers have proven that the PCI bug can easily be fixed. However, MSI engineers have done absolutely nothing in good faith until now. After being a witness to their amazingly blatant indifference to the message board members' complaints, I have no choice but to agree.
What is more, Asus does publish beta BIOSes while MSI does not. So if one major bug is the process of being corrected, anybody at Asus can enjoy the fixes right away, while we have to wait an eternity ro reap the benefits.
Even though my personal experience so far has been good, I have to admit that I have not experienced the frustration you have unfortunately encountered due to the fact that I haven't used any RAID or SCSI cards. I did not see how poor the scores were or which improvements were needed. In fact, I don't have a single card plugged into my motherboard right now.
However, with my next upgrade, that will most likely change and since I cannot seem to rely on such a big company as MSI to correct the problems for which they are responsible on their own products, I can't see this as being an encouraging sign for me to spend more of my hard-earned money on faulty products that I'm beta-testing, as well as non-existent customer support and late or non-existent patches/BIOS updates.
It is never too late for a company to change its image, but in reality, MSI screwed themselves over by deciding to ignore the public, which has been paying MSI employees during all this time. It is sad that the state of certain company ethics is poor.
The differences between each nForce board were minimal at best. I will therefore see no problems with switching products. I'll definitely return to MSI if and only if they ever change their ways. For now, I'm disappointed and will be shaking my head in disgust until the situation improves to my satisfaction, if that ever occurs.
Harsh, yes. But also true.
Strat -
How to change an "answered question" icon to and "open" one
An hour ago this morning, I re-opened a thread of mine that had already been answered. Unfortunately, I could not easily locate the instruction or button that allows me to convert the "answered question" icon to an "open question" icon. I want to change it so those people who filter their screens to view only "open question" posts will find mine.
Please advise if this can be done. If so, how can it be done?
Thanks, in advance.Unless the question is the identical question, please open a new discussion topic. Otherwise, you will present us with a long chain of discussion to wade through to find your new question, and I know I for one...if I think I've already worked through a questions...don't want to wade through it again.
If it is indeed the same question, it is not as clear. It must be the IDENTICAL problem or situation you are facing to "reuse" a thread.
I recommend...especially if you are at all on a different tangent...referring to your earlier thread with a link. State your new question clearly in the title, and present your case succinctly, with links.
What sort of efficiency are you trying to achieve by reopening a question that has been "answered?" If you have already marked responses as helpful or as answers, there's very little pay for considering your reopened question. (joke) Help the Forum economy by opening a new thread!
Beth -
I don't want to submit a #@$%^& question! I just want to search the forum for answered questions.
I don't want to submit a #@$%^& question!
I just want to search the forum for answered questions.
Why is Apple such a freaking control freak?
Hey Apple—quit fixing s**t that isn't broken!You could use google. If you want to only search these discussions forums use the following syntax in a google search:
whatever you are searching for site:discussions.apple.com
Update:
Why is this questio/discussion in Cinema Displays when it should have been in Using Apple Support Communities? -
(Sorry to repost thing I accidentally click answered question )
I just added a password to my iPhone 4s yesterday and guess what? I forgot it. I kept guessing and guessing until it was (and is now) disabled. I tried the restoration method but it says I need to enter my password. But for some reason it still says on my laptop that I am installing a software update (I am on iOS 8.1 and was going to update until this happened.). My iPhone does not say sync in progress or anything like that, it just says 'iPhone is Disabled Connect to iTunes' Will it work after software update? What do I do?Hi briana171,
Welcome to the Apple Support Communities! I understand that you have forgotten the passcode to your iPhone 4s and it has been Disabled. The following resource will make you through the steps to resolve this issue, specifically erasing your device by one of a few methods:
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
http://support.apple.com/en-us/ht1212
- Matt M. -
Please help I forgot confidential answers questions to my account The problem I shipped itunes card and when I buy from my request answers"
Call AppleCare for your country and request help resetting the questions.
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I've never used acrobat. I've attempted to contact billing/payment through the Adobe site, but answering questions asked, I'm cycled to the same pages. I need to chat, email, or contact billing
You seem to have asked your question twice. Answred at I've never used acrobat. I've attempted to contact billing/payment through the Adobe site, but answering questions asked, I'm cycled to the same pages. I need to chat, email, or contact billing
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Did anyone notice a lot of "Un-Answered" questions/problems in this forum?
I am new to this forum, but there seems to be a lot of un-answered questions.
Am I wasting my time looking for answers from Apple here because I am stuck with a Windows machine at my work place? I feel like the last option button at the bottom of this "New Topic" which says, "Discard & Cancel."Welcome to the discussion list, Tom.
First, Apple doesn't answer her, fellow users do. So, yes you are wasting your time looking for answer from Apple here.
Second, I think if you consider how many Mac users there are in the world and on the discussion groups compared to how many iPod touch users there are in the world, you begin to understand.
-fred -
I foreget my security answer questions. --app store
I foreget my security answer questions . --app store
I can not buy any thing without answeing this questions
Pls help me to repair this problemQ - Can I change the answers to the security questions for my Apple ID?
A - Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.
http://support.apple.com/kb/he37
Manage your Apple ID -
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ -
I having problem with the answer question for the App Store. And I forgot the answer
I having problem with the answer question for the App Store. And I forgot the answer
Pleae call 1800MYAPPLE ask to speak to account security
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Working on a MAC with a Kobo. ADE won't let me read DRM books - 4.0 crashes when opening library books (EVERY. SINGLE. TIME) so I installed 3.0 and now I get an "activation error". I have it authorized to my ID....WHERE IS THE STAFF TO ANSWER QUESTIONS?!?!?!?!?!?!?!?!?!?!?!?!?!!?!? I have wasted hours on this and I'm getting really annoyed.
Thank you! This worked. But now I copied my files back, which was successful. But the last file did´t work. I even loaded this file from the bookstore. When I try to load this file, ADE crashes and gives me the following report:
Process: Adobe Digital Editions [1042]
Path: /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Identifier: com.adobe.adobedigitaleditions.app
Version: 4.0.3 (1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Digital Editions [1042]
User ID: 501
Date/Time: 2015-03-17 17:24:50.622 +0100
OS Version: Mac OS X 10.10.2 (14C1510)
Report Version: 11
Anonymous UUID: 39575296-9512-7D9E-6037-5A7F3189509D
Time Awake Since Boot: 3000 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
VM Regions Near 0x20:
-->
__TEXT 000000010fa2d000-0000000110299000 [ 8624K] r-x/rwx SM=COW /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.adobedigitaleditions.app 0x000000010ff7ff1f uft::Value::inlineSet(uft::Value const&) + 7
1 com.adobe.adobedigitaleditions.app 0x000000010ff74e54 uft::Value::operator=(uft::Value const&) + 14
2 com.adobe.adobedigitaleditions.app 0x000000010fbcbdbc css::StyleHandler::verifyXMLStylesheetTree(mdom::Node const&) + 300
3 com.adobe.adobedigitaleditions.app 0x000000010fbc868d css::StyleHandler::processXMLStylesheet(uft::URL const&, mdom::Node const&, uft::String const&) + 227
4 com.adobe.adobedigitaleditions.app 0x000000010fbc8586 css::StyleHandler::resourceDownloadComplete(mdom::Node const&, uft::String const&, uft::URL const&, uft::String const&) + 142
5 com.adobe.adobedigitaleditions.app 0x000000010fcef047 pxf::ResourceStreamReceiver::bytesReady(unsigned long, dp::Data const&, bool) + 207
6 com.adobe.adobedigitaleditions.app 0x000000010fcc84cf rmsdk::zip::ZLibDecompressorStream::bytesReady(unsigned long, dp::Data const&, bool) + 683
7 com.adobe.adobedigitaleditions.app 0x000000010fca66b0 package::AESZipDecryptor::bytesReady(unsigned long, dp::Data const&, bool) + 576
8 com.adobe.adobedigitaleditions.app 0x000000010fcc71e6 rmsdk::zip::ZipEntryStream::bytesReady(unsigned long, dp::Data const&, bool) + 34
9 com.adobe.adobedigitaleditions.app 0x000000010fcc7151 rmsdk::zip::Entry::bytesReady(unsigned long, dp::Data const&, bool) + 235 -
Is there any way to delete my answered question?
i posted a question a while back... and just to let everybody knows im just new on the forum line... is it posible to delete my answered post? thanks
Hi, adiv -
No.
As Niel stated -
"...the information in the thread may help people who have the same question or problem in future."
These forums work as well as they do because information is posted publicly and remains available to others who may have a similar question. Deleting an answered question would defeat that purpose, and would also change the basic nature of Discussions from a sharing community to a very self-centered mode. -
when i got my i phone they had me answer questions for security and now i went to itunes to buy something and they asked me totally different questions...so now i cant buy things from itunes..can i reset or change the questions
Welcome to the Apple community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices) -
Forget security answer question
im forget the security answer question
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
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