4 Months Later and Apple iPhone 6 Rebate Still Not Received

I have been told numerous time my rebate was sent 11/13/14. I've also been told numerous times it would be resent. The last call in February, I was told if I didn't receive it within 15 business days, it would be credited directly to my account. I still have not received it and today's representative was extremely rude and offered no help except to tell me it was sent 11/13/14 and it would be resent.
I repeatedly get notices that my payment is late because I am paying my current bill but not the money Verizon owes me. Verizon expects full payment from me but can't get me the money that I am owed. My son would not have upgraded and extended his contract without the rebate offer.
Sprint is offering to buyout contracts up to $350. I've been a verizon customer for many years. I am about to become a Sprint customer.
Anyone else having problems getting the rebate or have any solution?

Ask to be connected to the customer retention department.
and yes the buy back on your previous phone would be on your bill.
Keep in mind, Sprint requires you turn in your current phone and buy a new one to get the $350 buy out. And the coverage map is a joke.

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