4 months of iPad problems

Just a report on my recent experience with Apple support on an iPad.
In May, I bought the top of the line iPad3 (64Gb + 4G). A couple of weeks later, problems started to appear, in random order.
- half of the screen started to flicker
- spontaneous reboot
- 80% of apps crashing at boot
- truckload of errors and crash reports in the logs
- iPad going into recovery mode
- apps refused to install, download refused to finish
Of course, none of this was consistent. It was sporadic, sometimes coming in clusters around 2/3 days and then disappearing for weeks.
So I called Apple, which made me do a reboot, then a reinstall from iCloud, then finally a "setup as new iPad". Nothing worked.
Shipped the iPad off to Apple, with precise description of the problems.
Got an email at 2pm on a Friday: "we got your device, it's being tested"
Second email at 5pm same day: "nothing is wrong, we are shipping it back. Be grateful we didn't charge you for the diagnostic services"
I called them and asked them how could they possibly diagnose a sporadic intermittent problem in such a short time, but of course the answer was "we don't know, we don't talk to techs, we have the right tools..." Basically "shut up and take your ipad back"
I live in Hawaii, where the nearest Apple store is 150$ and 1h flight away on a different island.
Problems kept getting worse: reboot almost every day, 2/3 times a day. Finally the idea: Make a video! Used my cellphone, and decided to videotape all the weird behaviours. Got 4 minutes of footage with reboots, flickers, crashes, and all of that.
Finally decided to travel to apple store, showed the video to the "genius" and got a brand new iPad in 5 minutes.
Now Apple: costed me an airplane ticket, and 4 months of frustration.
A few suggestions to Apple:
1- TRUST your customers. Before you dismiss their claims, try a little harder.
2- Use your own crash reports. My iPad submitted at least 150 automatic crash reports, including some very troubling CRC (memory corrupted, mostly due to faulty memory chips)

Many thanks for your patience and kindness.
I went looking around on my external backup and low and behold, there was an iPhoto icon with the date of August 8. I have no clue how or why it was backed up, but there it is. Eveything is there on the external disk.
1. Is there a way to move that to the computer and make it my primary iPhoto?
2. My computer is 1TB, and my external disc is only 500GB. My fault, I know. Thus, I do not thing the Time Machine could be configured as a backup.
Do you know if there is way for me to set it on Time Machine, but only back certain files, such as iPhoto, and other top priority?
Thanks.

Similar Messages

  • TS3274 its almost 10 months,i purchased ipad2 32 3g wifi.itinially i got problem with applications shut off frequently now since last 4 months my ipad starts with a message (connect iTunes)like first time start and going to restore mode and it occurs freq

    its almost 10 months,i purchased ipad2 32 3G wifi.itinially i got problem with applications and safari shut off frequently now since last 4 months my ipad starts with a message (connect iTunes)like first time start and going to restore mode and it occurs frequently.plz advise.

    If you have followed the standard Apple troubleshooting processes (see user guide )
    probably a trip to the local Apple Store Genius bar is called for before warranty runs out
    Assuming the iPad has been released in your Country if not you may have to take it to a
    neighbouring Country where it is available
    This page will tell you ,via the drop down menu Countries that can support iPad
    http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=ipa d

  • Was ill and didn't use imac for month only ipad and iphone for a month or so..now having problems ...mail won't sync with ipad and iphone .. have about 1300 emails on imac.. help!

    After using ipad aand iphone only for about a month having some problems What do i do to have imac sync with ipad? ios mail 2/imac mail 1300!

    If you would post your solution, it might help others.

  • Hi Apple! I am having a few problems with my 6 month old iPad mini (ios 7.1.1). I am using my iPad and then some time later it just restars! Don't know why and it just keeps doing it! Please fix or if I restore my iPad will it do any good? Thank you

    Hi Apple! I am having a few problems with my 6 month old iPad mini (ios 7.1.1). I am using my iPad and then some time later it just restars! Don't know why and it just keeps doing it! Please fix or if I restore my iPad will it do any good? Thank you

    Plug your iPad into your computer, open iTunes, and click Restore. This will reset your iPad to factory settings, so make sure everything important is stored safely. Once the restore is complete, do NOT restore from your backup.
    If you still have problems, take the iPad to the Apple Store or another AASP (Apple Authorised Service Provider). If you're still within warranty, any service will be of no cost. Check your serial number here or find your receipt.
    Hope I've helped!
    PS: This is a peer-to-peer forum. Apple generally doesn't pay attention here.

  • My 2 months old ipad mini's lightning cable had some corrosion

    I got my brand new ipad mini from my cousin, he bought it in singapore and i actually live in indonesia. My 2 months old ipad mini is working properly, but in these days i got some problem with the lightning cable. Sometimes it wont charge my ipad and when i take a look closely there are some black spots like corrosions in both sides. I read some same complaints in the apple discussion forum and there are some people that couldn't get the new cable because the apple retailer didnt believe that they didnt spilled any liquid on the cable. AND MINE TOO. Ive never spilled anything on my cable and barely even touched the gold plated with my hand. HOW COME THE CORROSION COME? And how do i could get the new one since i live in indonesia where ipad mini hasnt release yet. :(

    See this discussion for some very specific analysis of the lightning corrosion problem, although no solution yet offered.
    https://discussions.apple.com/message/19786302#19786302

  • I have an old iphone and have a new one as well. I would like to use my old on as an ipod but itunes not longer recognizes it.  Any ideas?  I have been using it for a month with no problems until tonight. I restarted my computer..still no fix.

    I have an old iphone and have a new one as well. I would like to use my old on as an ipod but itunes not longer recognizes it.  Any ideas?  I have been using it for a month with no problems until tonight. I restarted my computer..still no fix.

    Looks like its fixed.     I am syncing it now.      A lot of the answers are for the new iphone so i had to mess with a bunch of settings as well.  My old phone is now an 8 gig ipod.  the books app no longer works and that *****.....but better than nothing...

  • Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for months with no problems.

    Adobe Bridge shuts down when I try to access files on my external drive. Have been using the drive for several months with no problems.

    Due to the current unavailability of clairvoyants and mind-readers in the forum, we respectfully request you supply sensible, complete details.
    A lot more information about your hardware and software is needed.
    BOILERPLATE TEXT:
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CC", but something like CC2014.v.2.2) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    a screen shot of your settings or of the image could be very helpful too,
    etc.,
    someone may be able to help you (not necessarily this poster, who is not a Windows user).
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • When I try to send an email I get the message rejected by the server because it does not allow relaying.  I have sent mails for months with no problems. Can anyone help

    When I try to send an email I get the message rejected by the server because it does not allow relaying.  I have sent mails for months with no problems but has started to be recoccuring. Can anyone help please as its pointless having email on my phone otherwise :-(  as i have to wait till i log on at home to respond.
    thanks
    Alison

    https://discussions.apple.com/message/16832350#16832350  follow the link user was having same problem.  Solution was given.

  • 2 month old ipad suddenly not charging

    Hi there, hoping someone can help. Our 2 month old ipad is suddenly not charging, all that appears is a battery with a red bolt on it and nothing more. Any ideas on what might be happening?

    Hello there, AimeeORourke.
    The following Knowledge Base article provides some instruction to follow to troubleshoot your particular issue:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Specifically, you might try the following:
    iPhone displays the low-battery image and is unresponsive
    If you see the image below, charge the phone with an iPhone USB power adapter for at least 15 minutes.
    You should see this image when iPhone begins to charge:
    If the screen still displays the low-battery icon, try turning iPhone off and then on again.
    If the issue persists, try resetting the iPhone while connected to the iPhone charger.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • 2 days ago my FF3.6.3 started becoming extremely slow/delayed on EVERYTHING/ALL ACTIONS (I have been using 3.6.3 for a few months with NO problems, until 2 days ago). Scrolling going in delayed/slow 'waves' motion (not smooth & fast), Right-click box ver

    2 days ago my FF3.6.3 started becoming extremely slow/delayed on EVERYTHING/ALL ACTIONS (I have been using 3.6.3 for a few months with NO problems, until 2 days ago). Scrolling going in delayed/slow/jerky 'waves' motion (not smooth & fast), Right-click box very delayed/hangs in coming up, Text typing lagging/intermittent, activity extremely slow/delayed when pointing mouse over anything, changing from tab to tap extremely slow. Bascially EVERYTHING has become sooo slow, delayed, lagging etc. I have tried ALL possible checks (extensions, add-ons, plug-ins, download history, cache, cookies) & viewed nearly ALL the FF help sites. Is this a sudden/recent bug?? It doesnt only happen with Facebook, but EVERY window I open!!
    == This happened ==
    Every time Firefox opened
    == approx. 2 days ago

    I've personally not seen this behaviour since Firefox version 2. It however re-appeared for me in 3.6.6 and 3.6.7 (current) and it's bloody awful. Makes everything I do take 50% longer ..... great for efficiency in the modern world.
    This 3.6 branch is so riddle with flaws which seem never to be fixed. Each fix / update brings with it more problems ... worst of all I see version 4 is already in development but they cannot even get 3.6 right ??? WTF ????
    Mozilla must stop chasing version numbers as has become the trend in the software world. Fix an existing version to perfection then start working on a new branch of the product.

  • HT1452 I have a Toshiba Canvio 1TB external hard drive on my Mac. I've used it for 4-5 months with no problems, but now cannot add to it (I use it mostly for photo storage) to it. I can still access information previously added. Ideas?

    I have a Toshiba Canvio 1TB external hard drive on my Mac. I've used it for 4-5 months with no problems, but now cannot add to it (I use it mostly for photo storage) to it. I can still access information previously added. Ideas?

    I cannot find this 300GB "Backup" in the Finder, only in the Storage info when I check "About This Mac".
    You are probably using Time Machine to backup your MacBook Pro, right? Then the additional 300 GB could be local Time Machine snapshots.  Time Machine will write the hourly backups to the free space on your hard disk, if the backup drive is temporarily not connected. You do not see these local backups in the Finder, and MacOS will delete them, when you make a regular backup to Time Machine, or when you need the space for other data.
    See Pondini's page for more explanation:   What are Local Snapshots?   http://pondini.org/TM/FAQ.html
    I have restarted my computer, but the information remains the same. How do I reclaim the use of the 300GB? Why is it showing up as "Backups" when it used to indicate "Photos"? Are my photos safe on the external drive?
    You have tested the library on the external drive, and so your photos are save there.  
    The local TimeMachine snapshot probably now contains a backup of the moved library.  Try, if connecting your Time Machine drive will reduce the size of your local Time Machine snapshots.

  • I have Lookout 6.5 running with Windows 7, the process has been running for about 2 months with no problems, but today the Citadel stopped working! I am having a hard time getting it started again, need help!

    I have Lookout 6.5 running with Windows 7, the process has been running for about 2 months with no problems, but today the Citadel stopped working!
    How could this have happened and what can I do to get it running again? 

    Didnt realize there was a response, late getting back to you.
    Save your process files outside of the NI progam directory (you should have external backups already right ).  THey should not be deleted.
    Any customizations to the lookout.ini and lookout.sec file may be lost.  
    Mike
    Forshock - Consult.Develop.Solve.

  • 7 month old ipad 2 blacklight bleeding can i get a replacment ?

    i have a 7 months old ipad 2 there is still screenbleeding , i did not bring it back yet because there was a long time out of stock etc...
    so if i bring it now ca i get a replacment/refubrished one ?
    what is refubrished like ? have they new bb covers ?
    sorry my englisch i am from thailand :-)

    This is a question best asked at your local apple store or to Apple themselves. We're just fellow users and we can't know for sure what they'll do or not do. Sorry.

  • After 6 months of iPad bliss....My iPad has the incorrect apple ID how do I get it to use the correct one?

    After 6 months of iPad bliss....My iPad has the incorrect apple ID how do I get it to use the correct one?

    Settings > Store > Apple ID.  Sign out and sign in with the correct one.  Note that all apps are forever tied to the account they are purchased under.

  • My Philips tv lost Connection to Apple TV 1. Generation After months of no problems: tv says no Videosignal found. Appletv Shows a yellow Blinksignal light on the Front??

    Hi all,
    My Philips tv lost Connection to Apple TV 1. Generation After months of no problems: tv says no Videosignal found. Appletv Shows a yellow Blinksignal light on the Front??
    Can anybody help?
    Tranks
    Rob

    Welcome to the Apple Community.
    Restart the Apple TV by removing ALL the cables for 30 seconds.
    If this doesn't help then I suspect your Apple TV has failed.

Maybe you are looking for

  • Generate XML file with Elements and attributes from Oracle table

    Hi, I have the following table structure. CREATE TABLE COIL COIL_ID                         NUMBER(10), COIL_NUMBER                    VARCHAR2(40), COIL_PO_OPERATING_UNIT     VARCHAR2(20), COIL_PO_NUMBER               VARCHAR2(40), MILL_NUMBER      

  • Buying a new Verizon phone

    I won't be buying an iPhone at this point because I can't get AT&T service at my house. So, I am staying with Verizon Wireless at the moment, and as I am in my 2-year renewal period, I can get a free or drastically reduced-price phone. I would love t

  • XML Problems Oracle9i Enterprise Edition Release 9.2.0.7.0

    Can anyone help me with my problem! I am trying to import xml file into xmltype table (this is working fine), but then I want to extract data from this xmltype table but I get null from my request. Please I need help. I have tried some examples and i

  • Anyone understand the purpose of Proxy render/output format?

    So I've done a couple of projects with X now and am fairly happy with the proxy workflow: 1) Ingest, creating proxies, but no optimized - render format set to ProRes regular 2) Edit in proxy 3) In preferences, switch back to "Use original or optimize

  • Popup message to other computer on my network?

    I know I've used a shareware program that does this but now I can't remember what it was. And I recall it either stopped working or wasn't very effective. But I'm sure you've seen this question before: My wife is in the next room on a G5. I know she'