400 Minutes of International Calling

Hi - I am supposed to have received "400 Minutes of International Calling" added to my account. I did receive the "Unlimited US & Canada" for 12 months deal, but the "International Calling" is not in mt 'account'. Could you check to see why this is not in my account. Thank you. ALLEN HOFFMAN xxxxxxxxxxxxxxx

Similar Messages

400 minute landlines only calls to mexico not avai...

Hi ,
I had a suscription for 400-minute Mexico 400 mins to landlines 12 months which didn't renew because my credit card was canceled and so the automatic charge didn't happen.
Today I am trying to renew the suscription but I cannot find the same plan. I see one that says 400 to landline+cell, but it is ridiculously expensive. About $40/month whereas last year I paid about $170 for the whole year.
I mean the suscription just expired today and I wanted to renew the old one.
Is that still possible?
This was my last year's order:
Order No. [removed for privacy]
Items in this order Amount
Mexico 400 mins to landlines 12 months
$167.88
0% VAT
$0.00
120 extra minutes per month
$0.00
0% VAT
$0.00
Grand total
$167.88

jmacbenn wrote:
Hi, Im trying to set up a subscription from the UK to Mexico landline calls. However under the Mexico subscription it mentions only Mexico City, Guadalajara and Monterey. I wish to call the state / province Baja California, sepcifically Tijuana on the edge of Mexico with the USA at the far NE tip.
Q: Does this subscription cover this at the quoted prices please?
Which Mexico subscription?
In the Unlimited North America subscription at US$ 7.99/month, calls to landlines in those 3 cities are covered, along with calls to landlines and mobiles in the USA and Canada. Calls to any other landline in Mexico are charged at 3 US cents/minute, and calls to Mexican mobiles are 15 US cents/minute. I didn't see anything about discounted calling to any other numbers in the Unlimited Mexico plans.
Q2: I have a subscription for calling the UK presently. I am now in the UK so not needed. Can I change the subscription over to the Mexico one or do I have to cancel and start a new subscription?
Skype doesn't allow you to convert one subscription to another. You would have to cancel the UK subscription, then sign up for the other subscription.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

International Calling charges $2.50 per minute

I used the *611 tool to add international calling to my plan. It was super easy but I've been financially assaulted with charges. Here's how things transpired:
1) Dialed *611 and stepped through the options, some via key strokes and verbal direction, ultimately I added international calling to my plan.
a. At no point in this process was I prompted by the automated system of my potential charges; I was not advised of them via email or text either. I thought that was strange but, unfortunately, moved on with my day without follow-up.
3) Approximately 1 week later I called my friend in Australia and spoke approximately 60 minutes.
4) Bill arrives: $237.55. It's normally $74.51. A 218% increase!
5) Called customer service (spoke with Anthony) on 3/17/15. Was advised that I was charged $2.50/minute for my international call plus taxes!!
6) 3/20/15 Anthony called me back, as he was granted approval to provide me with a $30 credit. Anthony provided excellent service and support by demonstrating kindness, listening and follow-thru, and I say this NOT because I was provided a credit, but because he truly was pleasant to work with.
My grievance is in regards to what I feel are deceptive practices: no confirmation of charges upon adding international calling via *611, nor was a confirmation email or text sent to my attention. Why? Can this be improved?
My requests: more thorough advisement to your international calling customers when making the *611 tool as accessible as it is. Sure, I like ease and keeping it simple, but I don't like the lack of communication that I was provided and the outrageous charge. On behalf of myself, current and future customers, I ask that you review this particular feature within the *611 tool.
I've taken my lessons from this process and I ask that you consider my circumstance so to improve the customer service experience.
Thank you.

I know International charges can add up fast, jai4. I'm sorry the automated process was not clear of charges. All of the International plans, options and rates are available online here: http://www.verizonwireless.com/landingpages/long-distance/ Since the services were used, we're unable to issue more credits. Again, I'm really sorry! VanessaS_VZW

Unlimited landline calls to Australia + 400 minute...

Hello.
I have Skype Premium with unlimited landline calls to Australia. I want to add the 400 minutes to mobiles/landlines to Australia for 19,99e per month.
My question:
Will the 400 minutes only be allocated to Australian mobile calls as I have unlimited landline calls to Australia?
Matt

Selected users within Australia see a different subscription offering on the Skype rates page as we are running a new revamped Skype Premium trial.
Since your old Unlimited Australia subscription expired because of the payment method having been invalidated your only subscription offering in Australia is the new Skype Premium. Have a look at the minute packages for the new Skype Premium which might serve the purpose for you.
UPDATE:
I just learned that you should be able to reactivate your "old" Unlimited Australia subscription like this:
Sign in to your account at www.skype.com/go/myaccount
In the Account details section, select “Subscriptions”
Please check if you see your Unlimited Australia subscription there. By clicking on „Reactivate“ you will be transferred to the payment flow for the subscription. Please see if you see the original rate again using the subscription reactivation option.
On the right side of the page you can see payment information. Click on „Change“ and enter new credit card details and follow the on screen instructions.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

I had subscribe for 400 minutes calls to france , ...

On may 2012, i had subscribe for 400 minutes France calls,just some few calls later(around 150 minutes) my credit was cancelled up to today no skype staff react to tell me what has hapened.No compensation i got from them is it scam?Check orders,[removed for privacy],[removed for privacy],[removed for privacy],[removed for privacy], i think he was the last purchase i did in this account.

amoo_mossi wrote:
How does this work?
Calls are rounded up to the next full minute.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I changed my data plan from 6g to 8g while my daughter who attends college outside of the US at Toronto Canada (and we have on a international calling and international data plan) was on spring break at her grandparents house here in the US. I made the ch

I changed my data plan from 6g to 8g while my daughter who attends college outside of the US at Toronto Canada (and we have on a international calling and international data plan) was on spring break at her grandparents house here in the US. I made the change online since I had been waiting on the phone for over 10 minutes for a customer service rep to come available. Well when I made the change online since that seems to be the thing that Verizon wants it's customers to do and I didn't see all the different plans available and just did the upgrade to 8g. Next bill had over $900 in roaming charges on her phone line. I called the 1-800 number and waiting for a service rep and after 20 minutes of waiting and being put on hold was told it was the customers mistake and there was nothing they could do.Thanks for nothing. I called back after thinking about it and wondered why changing a data plan for the phones in the US would change a international call plan. Waiting over 10 minutes again between waiting for a service rep and hold for one to answer the call. Gave her all the information about it and she said she would call back. Well, 4 days later over the weekend she had nevered called back. So on the phone again for the third time and after 20 plus minutes again was told that when I did it online I click the plan that didn't include international call only the data plan. Explained that I never saw the difference in the plan packages so put on hold again and was told that they could credit $100 to my bill. Wow, thanks alot !!! We have been Verizon customers for probably atleast 12 years and this is how you treat your long term customers?

Verizon Wireless Customer Support wrote:
AHARDY454,
We definitely want to review options on what has happened. We are now connection, so you can hover over my username and send me a Direct Meesage so we can review your account information. We look forward to reviewing.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport
TonyG_VZW they can't exactly hover over your username unless you actually link it in your post. The generic username for all the reps just doesn't fly.

International Calls Barred

I am on holiday and have had the Samsung S5 for a few weeks without any problems. I upgarded to the new EE tarrif with roaming minutes and texts as I travel a lot with work. Having arrived on holiday I find I cannot make calls to uk numbers nor to 150 and am redirected to 1407 which is in Spanish only - wonderful idea EE. After dumping 15euros into a public phone I am told to check the setting for Call Barring - Voice Call - International calls to find it is enabled and EE cannot tell me th password but assured me we haved moved forward on the problem (without solving it) - andother great service EE. Can anyone who has experinved this help with the code to disable it please? It is the same on my wife´s handeset where it is enabled too. Thanks in Advance

Sorted! Called EE again and spoke to Eileen who was very cheerful and determined to help me. After she had a couple of conversations with level 2 all she had to do was reset the sim. She called me back after this had been done, about 30 mins, I powered off then on and the tick simply disappeared. So persistence is required, actually seems to be a simple fix if you talk to the right person. Seems to me that some training, or at least a memo, is required for the whole customer service team. Of course, this odd anamoly should not even be there, but you don't know about it until it is too late, but all EE customer services team should be aware and know what to do. Good luck!

International Calls Made to Me

So this was random...at 3:45 am this morning I was woken up by the ringing of my iPhone, only to discover that it was a wrong number, from abroad!
It led to this question- I assume minutes would be used for accepting an International call while in the US, but would I be charged extra $$ too?

It should not, you just use you regular min. and at 3:45 should be under nights and weekends (if you have it) so you should not have been charged anything. ATT also has it so your phone has to be unlocked to make internatal calls(well when it was cingular you did) you just call *611 and say you want outgoing international to be alowed form your phone.

I purchased, the 400 minute per month plan. I can'...

I purchased, the 400 minute per month plan. I can't make a phone call, and talk for two minutes, Without running out of skype credit. There's a problem with your system. I'm not receiving the benefits of what I paid for.
My regards,
goodshepherd9

I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

OWA for Iphone and international calling card

Hello,
I work as the Supervisor for a company that has just purchased many iphones. The group that is in charge of email at my company will only allow "OWA for Iphone" to be used because in this way, nothing is downloaded to the device. All email, calendar entries and contacts/people entries are web based. Because nothing is downloaded to the device, the Iphone app for any international calling card company like Reliance or True Roots will not work.
When I say, "will not work" this is why. All international calling card companies apps that I have found, access the local downloaded contacts on the Iphone itself. I have not found any that can connect to the people in the "OWA for Iphone" app to make international calls for cheeper prices.
Is there an international calling card company whose app will work with "OWA for Iphone" and not the locally stored contacts? Or one that I can make the choice, choose the contacts from the local Iphone and or people in the "OWA for Iphone" app?

International calling apps allow you to call an entry from your contact list. When you make a call from your device using this International calling app it will hang up, dial a 1 800 or 1866 number, then redial the international number you dialed and complete the call. This allows you to call for example, India for $.06/minute instead of $.50/minute or what ever your provider charges you. It basically make it so your international calls go through your international calling app provider instead of your phone provider. You still use your phone provider minutes, but the cost is rerouted to your international calling provider/partner.
1. I know, its so hard to do anything. Yes all smartphones (Iphones, Androids, Windows, etc...) The email admins will not allow anything to directly download to the device from the company. The OWA for IPhone app uses the web browser but changes the view of the email to look and feel user friendly. Basically, OWA for Iphone is using the web to look at all email, contacts, and calendar entries.
2. The international calling app (Reliance and all others I have found including Skype) will only look at local downloaded contacts. Because we are using OWA for Iphone there are no downloaded contacts. So, the international calling app does not see the contacts to be able to call.
If I go into OWA for IPhone and go to People and call somebody internationally +44 XX XXX XXXXX it works fine, but the international calling app does not activate becasue the app can't see the number. This is because its looking only at the local downloaded contacts list, not the contacts on the web using OWA for Iphone

Roaming charges for incoming international calls?

That's pretty much my question. I read somewhere on here that I would NOT be charged for long distance or roaming if my IPhone 5 receives incoming calls from Germany. Before I tell my family that they can call me, I want to be absolutely sure of that.
Thanks for your help!

Just like a landline, an incoming international call will not have any add'l charges. But it will use minutes from your allotment, unless it is after 9pm (Or 7pm if you have an Alltel plan)
UPDATE: From VZW Website:
If someone calls me internationally from outside the U.S. will I be charged extra?
No, you won't be charged long distance or roaming fees if you're in the U.S and someone calls you from outside the U.S.

International calling / Vonage App

I just purchased my first bb yesterday for the sole purpose of utilizing the Vonage app for international calling. (I am with Sprint therefore cannot get Iphone). However, I just learned today that due to Blackberry's rules you cannot utilize the Vonage app to call back to the US from overseas you can only use the app in the US. You can use the app from overseas back to US with the Iphone. Does anyone know if Blackberry intends to change this anytime soon? I was not jazzed about getting a Blackberry in the first place, but then to find out its now a waste of money b/c the app won't work and to make matters worse instead of paying $25/mo for unlimited international I will now have to pay about $.23 per minute really ticks me off. This is not leaving me with a very good attitude or impression of Blackberry since this is only my second day with the phone. Thanks for any help!!
P.S. with as many military/civilians stationed overseas one would think Blackberry could do a little better.

Vonage unfortunately seems to not have an app for Blackberry, only for iphone and Android per my investigation. Vonage forces the use of mobile phone minutes to call using Blackberry via an access line, where the iphone and Android app lets you use wi-fi which I would hope works anywhere in world. Because of the lack of Vonage App for Blackberry to use wi-fi, unless Blackberry does something very soon, I will be switching to another phone operating system device. Too bad, as I don't have any other issues with Blackberry.

International calling planminutes per month usage

I was at one time able to minitor my international calling plans minute per month usage on one of Verizons web page. Since then I have lost that page that I saved as a Favorite when my computer crashed. Can anyone please let me know the web address on the Verizon home page to get to that page? It is so frustrating to try to keep track of my monthly international long distance calls.

ok then following these steps.
1.Go to over view page
2. Click on My verizon services
3.click on home phone do not choose any other option and a new page will open
4.left hand side will be written phone plan in blue click on it and that page will take there for info that you are looking for
A Green bar of your minutes usages

Obscene Prices for International Calls!!! What a Rip-Off!!!

I just took a look at my very first bill and to my surprise, my 10 year old had attempted to make 6 (1 minute calls) and 1 (29 minute call) to England to speak with her father. I admit it was partly my fault because with the last company they could just pick up the phone and call their father and I neglected to tell them that they could not do that anymore. Blah, blah, blah.....my 1st Verizon bill is $220.00 (@$100 or so in long distance charges for basically 1 call).
I called customer service to get some kind of relief but nothing. The advisor said that the billing is done by a 3rd party and that verizon can not do anything about it. I was a loyal Verizon cellular customer for 2 years, paying my bill on time and all and this is how they treat me.
I'm sorry...I know this blog si probably for people who have real issues but I needed to vent my frustration!!! I guess it's time to look for another carrier or go back to old one. For the sake of my sanity and wallet, I had a block put on my phone for international calls but how nice it would have been for Verizon to step up and do the right thing. They could have atleast put me on the international plan and backdated it!!!! GRINCH!!!! BTW, 1 minute call to England is $2.89 so don't make the same mistake!!!!

I feel your pain. I'm in bill shock too. I made one phone call to China and my bill was $200. When I called Verizon for help, they refused.
Actually the FCC received so many complaints about this issue related to cell phones that they were going to pass a law to regulate it. As a preemptive measure, many wireless carriers voluntarily agreed to send text messages to users when their charges were approaching their monthly limit. Unfortunately, there was no such action taken for landlines. Hence your and my situation.
It certainly would be a smart business decision for Verizon to include a voice alert on landlines warning you of the rate you are about to incur, as it would prevent these situations from happening, but they have yet to do so. Every time they do something like this, they lose a long-term customer for a quick profit.
Verizon is aware of the problem. It happens to millions of customers a year. But until people like you and I put pressure on the FCC to regulate them regarding landlines, nothing will change. So I encourage you to contact http://www.fcc.gov/

Looking for a International Calling Plan + Data?

Hello,
Let me first start by saying I am deploying to South Korea (Osan AFB) .
I am looking for a plan with unlimited data usage and at least 450 minutes. I was reading about your global phones and south Korea is CDMA so that is good. It looks like I would have to get a new Droid but that's alright.
I have a few questions though:
1. How does the data work for that plan? I don't quite understand how it works.
2. It says its $1.99 per minute, do you really charge by the minute? $1.99 is steep for a minute,
If I used 200 minutes at that rate my bill would cost $398 plus the taxes and other expenses.
3. What can the party I am calling expect? Would it have to be a world phone to?
I am just really trying to figure out how much this would cost.
Thanks,
Freddy

I would strongly reccomend AGAINST trying to use your Verizon service overseas. As you've discovered, the per minute rates are quite high, and your unlimited data plan will not work there, you would need to pay roaming rates for data as well, and they are no more palatable than the voice rates for international service.
Once you get to South Korea, you should research local carriers and get service from one that is affordable and has the services you need, probably a prepaid carrier.
To your last question, Verizon customers are not charged international rates for INCOMING international calls, so you could call back to the States from your local cellphone, landline, or VoIP provider, and they would be charged the same as if they were getting a call from another phone in the US.

400 Minutes of International Calling

Similar Messages

Maybe you are looking for