4000-5000 ms delays when accessing Office365 voicemail

A couple of our customers recently moved their voicemail from an on-premise Exchange server to a cloud-based solution with Office365. Afterwards, users are reporting delays of around 5-seconds from the time the Messages button is pressed to when they hear audio from Office365. Before moving voicemail to Office365, there were no noticeable delays after pressing the Messages button.
Both customers have very similar topologies - CUCM 9.1.2, and an Audiocodes Mediant 1000 SBC (Session Border Controller). CUCM has a SIP trunk to the Audiocodes SBC, and the SBC has a SIP trunk with TLS for the connection to Office365. According to Microsoft, this is a supported configuration.
When reviewing SIP logs on the Audiocodes SBC, I see an approximately 5-second delay from initiation of the call (SIP/2.0 100 Trying) to when Office365 answers (SIP/2.0 180 Ringing). In the logs below, 10.77.162.16 is the Audiocodes SBC's internal IP address, and X.X.X.X is it's public address.
08:20:22.423 : 10.77.162.16 : Local 0 :NOTICE : [S=16653173] [SID:983092790] SIP/2.0 100 Trying Via: SIP/2.0/TLS X.X.X.X:5061;alias;branch=z9hG4bKac1438283782 From: "Sophia Dominquez"
08:20:27.501 : 10.77.162.16 : Local 0 :NOTICE : [S=16653183] [SID:983092790] SIP/2.0 180 Ringing Via: SIP/2.0/TLS X.X.X.X:5061;alias;branch=z9hG4bKac1438283782 From: "Sophia Dominquez"
Has anyone else noticed similar delays when accessing Office365 voicemail? If so, what was the resolution?
Thanks everyone!

Do you have a link to any documentation that states this?

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01/07/2014 02:59:24.48   w3wp.exe (0x1988)   0x10A4   SharePoint Foundation   Runtime   tkau   Unexpected   System.Runtime.InteropServices.COMException:
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iRequestVersion, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid&
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01/07/2014 02:59:24.50   w3wp.exe (0x1988)   0x10A4   SharePoint Foundation   General   8kh7   High   Cannot complete this action. Please try
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01/07/2014 02:59:24.50   w3wp.exe (0x1988)   0x10A4   SharePoint Foundation   General   8kh7   High   Cannot complete this action. Please try
again.   e8e08e76-1b88-4913-bce6-b9300e7b63f6
01/07/2014 02:59:24.50   w3wp.exe (0x1988)   0x10A4   SharePoint Foundation   General   8kh7   High   Cannot complete this action. Please try
again.   e8e08e76-1b88-4913-bce6-b9300e7b63f6
01/07/2014 02:59:24.50   w3wp.exe (0x1988)   0x10A4   SharePoint Foundation   General   8kh7   High   Cannot complete this action. Please try
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01/07/2014 02:59:24.51   w3wp.exe (0x1988)   0x10A4   SharePoint Foundation   General   8kh7   High   Cannot complete this action. Please try
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01/07/2014 02:59:24.51   w3wp.exe (0x1988)   0x10A4   SharePoint Foundation   Monitoring   b4ly   Medium   Leaving Monitored Scope (Request (GET:https://XXXXXXXXXXXXXXXXXXXXX)).
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Internal call code.........: "[RSQL/INSR/SWFCNTBUF ]"
 
Please check the entries in the system log (Transaction SM21).
 
 
If the error occures in a non-modified SAP program, you may be able to
 
find an interim solution in an SAP Note.
 
If you have access to SAP Notes, carry out a search with the following
 
keywords:
 
 
"DBIF_RSQL_SQL_ERROR" "CX_SY_OPEN_SQL_DB"
 
"CL_SWF_CNT_FACTORY_SHMEM======CP" or "CL_SWF_CNT_FACTORY_SHMEM======CM001"
 
| "ADD_INSTANCE"
 
 
 
Information on where terminated
 
Termination occurred in the ABAP program "CL_SWF_CNT_FACTORY_SHMEM======CP" -
 
in "ADD_INSTANCE".
 
The main program was "SAPMSSY1 ".
 
 
In the source code you have the termination point in line 16
 
of the (Include) program "CL_SWF_CNT_FACTORY_SHMEM======CM001".
 
The termination is caused because exception "CX_SY_OPEN_SQL_DB" occurred in
 
procedure "ADD_INSTANCE" "(METHOD)", but it was neither handled locally nor
 
declared
 
in the RAISING clause of its signature.
 
 
The procedure is in program "CL_SWF_CNT_FACTORY_SHMEM======CP "; its source
 
code begins in line
 
1 of the (Include program "CL_SWF_CNT_FACTORY_SHMEM======CM001 ".
 
 
 
 
Source Code Extract
 
 
Line
SourceCde
 
 
1
METHOD add_instance .
 
2
 
3
data: ls_id type swfcntbuf.
 
4
 
5
check buffer method - store in local buffer if necessary
 
6
retcode = cl_swf_cnt_factory=>add_instance( ibf_por = ibf_por instance = instance ).
 
7
 
8
CHECK m_buffer_method EQ mc_buffer_shared.
 
9
 
10
append key to list of tasks to add stored in database table SWFCNTBUF
 
11
will be evaluated by build process for shared memory area (UPDATE_BUFFER method)
 
12
 
13
ls_id-mandt = sy-mandt.
 
14
ls_id-id = ibf_por.
 
15
 
>>>>>
INSERT swfcntbuf CONNECTION r/3*wfcontainer
 
17
FROM ls_id.
 
18
 
19
IF sy-subrc EQ 0.
 
20
Commit seems to be necessary always, even if INSERT has failed, to get rid of
 
21
database locks
 
22
COMMIT CONNECTION r/3*wfcontainer.
 
23
ENDIF.
 
24
 
25
ENDMETHOD.
 

duplicate here SQL error in the database when accessing a table.
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DBIF_RSQL_SQL_ERROR with SQL error in the database when accessing a table.

dear all,
i have done a system copy from production server into quality server. quality was scrapped and freshly installed with SAP then used the DB flush method to carry out the system copy. i had to change the DBS_ORA_SCHEMA in environment variables to SAP<SOURCE SID> from SAPSR3. the sap version is ECC6.0,DB is ORACLE10.2 on WIN NT.
after MMC opened, i get "SQL error in the database when accessing a table" error is coming. in SM21, I am getting "Transaction Canceled 00 671 ( DBIF_RSQL_SQL_ERROR 20081018130339sibqty_QTY_00 SAPSYS 000 )
Database error 8103 at SEL access to table TBTCO
Run-time error "DBIF_RSQL_SQL_ERROR" occurred
Database error 8103 at FET access to table TBTCP
Run-time error "DBIF_RSQL_SQL_ERROR" occurred
> Short dump "081018 130339 sibqty_Q TY_00 " generated
Transaction Canceled 00 671 ( DBIF_RSQL_SQL_ERROR 20081018130339sibqty_QTY_00 SAPSYS 000
> Short dump "081018 130339 sibqty_Q TY_00 " generated
Transaction Canceled 00 671 ( DBIF_RSQL_SQL_ERROR 20081018130339sibqty_QTY_00 SAPSYS 000
Delete session 001 after error 023
Database error 8103 at DEL access to table TMSALOGAR
Run-time error "DBIF_RSQL_SQL_ERROR" occurred
> Short dump "081018 130432 sibqty_Q TY_00 " generated
Database error 8103 at FET access to table SNAP
Run-time error "DBIF_RSQL_SQL_ERROR" occurred
> Short dump "081018 130432 sibqty_Q TY_00 " generated
Transaction Canceled SY 002 ( SQL error in the database when accessing a table. )
Database error 8103 at FET access to table TSP02"
please find the st22 DUMP:
ow to correct the error |
Database error text........: "ORA-08103: object no longer exists"
Internal call code.........: "[RSQL/READ/TBTCO ]"
Please check the entries in the system log (Transaction SM21).
If the error occures in a non-modified SAP program, you may be able to
find an interim solution in an SAP Note.
If you have access to SAP Notes, carry out a search with the following
keywords:
"DBIF_RSQL_SQL_ERROR" "CX_SY_OPEN_SQL_DB"
"SAPMSSY2" or "SAPMSSY2"
"INITIATE_JOB_START"
If you cannot solve the problem yourself and want to send an error
notification to SAP, include the following information:
1. The description of the current problem (short dump)
To save the description, choose "System->List->Save->Local File
(Unconverted)".
2. Corresponding system log
Display the system log by calling transaction SM21.
Restrict the time interval to 10 minutes before and five minutes
after the short dump. Then choose "System->List->Save->Local File
(Unconverted)".
3. If the problem occurs in a problem of your own or a modified SAP
program: The source code of the program
In the editor, choose "Utilities->More
Utilities->Upload/Download->Download".
4. Details about the conditions under which the error occurred or which
actions and input led to the error.
The exception must either be prevented, caught within proedure
"INITIATE_JOB_START" "(FORM)", or its possible occurrence must be declared in
the
RAISING clause of the procedure.
|
please do me this favor if you know to avoid this problem..
thanks a lot..

Hello Anuj,
This is because the COUNT(*) is returning a value which is longer than the INT4 data type it is expecting. If you restrict the selection by introducing a WHERE clause, then you won't get the dump:
DATA: dyn_from TYPE string,
 dyn_where TYPE string,
 gx_sql_err TYPE REF TO cx_sy_open_sql_error,
 gv_text TYPE string.
dyn_from = `DD01L INNER JOIN DD02L ON DD02L~AS4LOCAL = DD01L~AS4LOCAL AND DD02L~AS4VERS = DD01L~AS4VERS`.
dyn_where = `DOMNAME LIKE 'Z%'`.
TRY .
 SELECT COUNT(*) FROM (dyn_from) WHERE (dyn_where).
 WRITE: / sy-dbcnt NO-GROUPING.
CATCH: cx_sy_open_sql_db INTO gx_sql_err,
 cx_sy_dynamic_osql_semantics INTO gx_sql_err,
 cx_sy_dynamic_osql_syntax INTO gx_sql_err.
ENDTRY.
IF gx_sql_err IS BOUND.
gv_text = gx_sql_err->get_text( ).
WRITE: / gv_text.
ENDIF.
BR,
Suhas

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