403 error when scanning to email

Hi,
I've seen others with this issue. We used to be able to scan to email for months now, but today we receive an error saying "Server Connection: 403". The printer is connected to the internet. We have a 6520 printer.
We tried re-booting and unplugging everything already. Please can someone help.
Thanks.
This question was solved.
View Solution.

Hi Nancy_AMS,
I would like to help you with the Server Connection error you are experiencing. It sounds like you are using a scan to email app from the front panel of the printer, if this is true follow the following to resolve the issue.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
Let me know if this resolves the issue.
The above information was found on the following Thread by garytech1
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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