403 error when trying send emails to hp

My HP Photosmart 7510 e-All-in-One Printer - C311 will not retain my list of allowed users. In the eprint settings box, whenever I save them and close the browser, the list dosn't repopulate. Also when I check the efax enabler, it also cuts off once my browser is closed. I've reinstalled the software and all of that so whats next?? I'm on windows 7. 64 bits. I also get a 403 error when tryin g to send emails

Hi,
Please perform the following and check
1. Try to view the site in a different web browser to see if that's the issue. Normally, Internet Explorer, Google Chrome, Firefox, and Safari all display the website properly. Try one or two of those (other than the one you've been using) and it should do the trick.
2. If that doesn't work, try resetting Internet Explorer's default settings by clicking "Tools" (on the top menu bar), "Internet Options" (usually at the bottom of that list), "Advanced" (far-right tab), and "Reset" (towards the bottom-right of that box). After resetting the defaults, try viewing the ePrint Settings area again.
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

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