404 error when saving or opening attachment

Some of our users are receiving the following error message when opening attachments in GroupWise Webaccess 8.02HP2 :
"404 - File or directory not found. The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable."
After some testing, we found out it only occurs if there is a + sign in the filename of the attachment. They are able to view the attachment using the built-in document viewer, but opening or saving the attachtment produces the error. Thankfully it doesn't happen alot, because most filenames are composed of alphanumeric characters.
Has anyone seen this before and is this 'as designed' or is it a bug?
Thanks

Originally Posted by Michael Bell
On 4/20/2011 5:06 AM, iwan wrote:
>
> Michael Bell;2097475 Wrote:
>> On 4/18/2011 5:36 AM, iwan wrote:
>>>
>>> Hi,
>>>
>>> Any updates?
>>>
>>>
>> Support replied "can you give me a bit more info about the
>> attachments?
>> I took an rtf
>> file and a pdf file. Saved them both with a + and an& in the file
>> name.
>> From the Novell corp WA, I am able to open and save both in IE 8,
>> Firefox, Safari and Chrome without any errors or issues so I am
>> thinking
>> that it is not the existance of the character itself in the file name.
>> What type of files are these? Is the name, including the characther,
>> a
>> long file name or does it fall within the 8.3 naming convention? Can
>> you
>> forward one to me?"
>
> We created a text file with the following filename: "Project+test.txt"
> This file fails to download. Viewing the file works fine though.
>
>
Ok, and when you check the webaccess vesion, like the other fellow did,
what do you find? (He's clicking the big NOVELL GROUPWISE WEBACCESS
title in the upper left after you log in)
See the info below:
Novell GroupWise WebAccess
Versie 8.0
Copyright 1993-2010 Novell, Inc. Alle rechten voorbehouden.
Buildnummer: 92377
Programmaversie: 8.0.2 11-12-2010 (WebAccessServlet.class)

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