405 - ICM_HTTP_INTERNAL_ERROR in CRM Mobile Sales

Hi Experts,
We deployed a CRM Mobile Sales 1.2 in Windows Mobile simulator. When we try to login to CRM Mobile Application, it is keep on checking for initial data in the simulator, then we checked in the session monitoring for any errors, we found the error as"405 - ICM_HTTP_INTERNAL_ERROR -".
But we were able to get the all the data (Activities, Task, etc) previously. For the past two days, we were not getting any data in the mobile simulator due to this error.
Please let us know the solution for this issue at the earliest.
Thanks,
Mohan.

Hi Siva,
I am having the same problem, while trying to connect through my Windows7 laptop, the SAP CRM Mobile App keeps on showing "Checking for Initial Load" on login screen after entering the PIN, Connection Information and SAP CRM credentials and never go to App's home page.
I also tried logging through iPhone but not able to see any data there also.
I checked and found the data in MAS_AUTH_CUST & MAS_CUSTOMIZATION and BP related objects (as we haven't downloaded the Products and Transaction related objects yet), but not sure where to check USER_DETAILAS & USER_AUTHORIZATION.
How can we trace and monitor that the data is flowing from NWM to Mobile device??
Quick inputs will be highly appreciated..
Cheers!!!

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CRM Mobile Sales Application : HTTP Communication Failure ERROR

Hi All,
I am trying to build a CRM mobile application in the Windows mobile.
the steps that we have followed are:
1. Activated and generated the Standard CRM mobile software component MAS_SMARTPHONE_DMSCV
2. Created the same Users in the CRM and DOE system
3. Set up windows mobile simulator
4. Created data in the CRM backend and performed initial download in the DOE.
5. activated the distribution model rules in the Admin and monitoring portal
6. and finally installed CRM mobile sales App in the Windows mobile,connected it to a device,and logged in to the CRM app from the simulator using the user and password created in step 2.
A device is created on the Admin & monitorng portal as soon as we sync from the simulator but we are unable to see any data
in the outbound queue.
In the transaction SMQ2 we have found our device queue with an error saying *exception occured due to HTTP communication
failure*
Debuggin the queue we are able to find an error under the class CL_DOE_ESDMA_SOAP_HANDLER in the method
PUSH_TO_DEVICE.
As we are on new grounds we are not able to assess the problem. Does it have anything to do with ports.
We are able to get see all the messages and the data while debuggin but while pushing it to the device there is a glitch.
Please suggest with any solution to this or what might be the

Hi Siva,
Thank you for your reply.
We have checked the ports that is concerning SUP it is 2000 we find it is active and open.
We have also checked a subscription monitoring table as suggested in a previous post [/community [original link is broken]
threadID=1978692].
we are getting a HTTP 110 error while debugging the queue of the device.
While checking a monitoring we have found a log saying :
Receive failed: client host = 10.116.158.208: com.sybase.djc.SystemException: HTTP: Post Message - HIOP Version not specified\nProbable cause: unexpected failure or abnormal shutdown of client application or client host
Please suggest to us what might might be the problem.
Thanks,
Krutheeka.

Best Practice documentation for CRM Mobile Sales 5.0

Hi
Is there a configuration guide for CRM Mobile Sales 5.0? I can't seem to find it on SAP's web pages anywhere. If any of you have it, could you please send it to [email protected]?
I see that there has been some posts in the past about some kind of cook book. If this is the right document I'm not sure, but replies to this this post are appreciated
Thanks,
Dag

Hi Dag,
If you have access to the Service Marketplace (http://service.sap.com), select "Release & Upgrade Info" tab, click "Installation & Upgrades Guides" and then open "mySAP Business Suite Applications -> mySAP CRM -> SAP CRM 4.0 -> Mobile Client Installation Guides" section on the left navigator bar.
Please browse the link below(Blogs), here you can find the Mobile sales documents
/people/santosh.v/blog
/people/gregor.wolf3/blog/2005/10/09/setup-product-partner-ranges-ppr-for-mobile-sales-for-handheld-mso-hh
https://websmp102.sap-ag.de/~sapidb/011000358700004374292004E/MCT_Detail.htm
-->Media Library
Thanks,
Suriya.

Difference between SAP MI and CRM Mobile Sales

hi experts,
we need to understand difference between SAP MI and CRM mobiles sales solutions. what are SAP's recommendations: where to use MI and where to use Mobile sales.
can some of you explain the pros and cons of each solution or let me know the place where i get such info.
thanks in advance.
RH

SAP MI apps are aimed at PDAs while CRM Mobile Sales is aimed (and can only work with) at laptops.
PDA solutions are mostly used by sales agents while the laptop solution is more suitable to account managers. The laptop has much more information available that includes:
- Marketing planning and execution capabilities
- Account Planning
- BW Reporting
Mobile Sales for PDAs has more basic functionalities like order & activity management and business partner data maintenance (which are also included in the laptop version).
Message was edited by: João Sousa

Order of steps in CRM Mobile Sales 7.0 SP4 Upgrade

Hi,
Since I read the upgrade guide I am not really sure anymore about the right order of step when performing the upgrade (form 4.0 SP6 to 7.0 SP4):
(OS and Office version are up to the prerequesites)
0. Back up all ARS databases (dev, test, production)
1. Run Baseline Comparison tool: Is that recommended to do?
2. Upgrade SQL Server form 2000 to 2005 SP1 or SP2 with attach, detach and run the SQL script provided by SAP
2a. Install .net 2.0, Java VM 1.5.0_16 and Java Dev Kit (MAR and WB are on the same machine)
2b. Install Visual Studio (VBasic) 2005 SP00
3. Run Code Migration (only on DEV, it will create a change list which can be transported to the other systems, correct?)
4. Run MAR Upgrade tool
5. Upgrade MRS tools and services
The points I am really unsure is, when to upgrade SQL Server from 2000 to 2005 and when to install Visual Studio.
Could someone please feedback if all the steps are in the right order?
Whity

Hi everybody confronted with 4.0 to 7.0 SP4 upgrade of MSA,
I have done sich upgrade and here is the list of steps and the order of them:
Pre-upgrade: (check the current system works fine):
1. Confirm the SAP services (MAR Central, TA) are working fine
2. Confirm the Transport Process among DEV, QA and PRD is also working fine
3. Full generation of all apps
Pre-upgrade:
4. Baseline comparison in order to ensure all repos are in synch
5. Backup ars_db and ides
Upgrade steps:
6. Check software versions
7. Install Visual Studio 2005 SP00
8. Stop TA but not MAR Central Service
9. Install and run CMT (it will display thousands of collisions, we had 11270 but most of them were solved by the system, finally we had 67 collisisons to resolve manually)
10. Start TA and release CMT changelist and transport to CRM Server
11. Backup ars_db
12. CMT deinstallation
13. SQL Server upgrade from 2000 to 2005
14. Stop and uninstall TA. If TA is not being uninstalled there will be problems to uninstall but it can still be done via DOS command
15. Upgrade the MAR
16: Unistall the MAR upgrade tool
17. Install Java VM and SDK
18. Upgrade MDW (run on upgrade CD)
19. Resolve collisions (document the work!)
20. After CRM Online was upgraded do a BDoc synch (until this step, MAR, MDW upgrade run independently)
21. Generate Metadata and table scripts on Ides in ClientConsole
22. Do a full non incremental generation
23. Run the application (MSA, MSC, etc.)
Possible issues:
1. I had many errors during compilation (not generation, that worked fine). Some of the errors were resolved by ensuring that all objects were generated. This did not happen at the first generation. Other errors came from collision resolution. This is a bit more tricky but keep in mind NO MAJOR CODE CHANGE was required to resolve them. Probably date conversion issues will pop up which can be resolved by "fromadate" / "toadate"...
2. I had issues with the backed up Ides. Finally I had to restore an empty 7.0 standard SAP Ides and ran the Metadata and table scripts on this Ides. Then I connected and did an extract. This worked fine.
This is it in a nutshell. I hope it will help anybody with an upgrade!
Regards
Whity

CRM Mobile Sales 5.0 SP09?

Hi,
Does someone know something about following questions:
1. Has SAP scheduled a date on which SAP CRM 5.0 SP09 will be released?
2. Will Visual Studio 2005 be supported as of SP09 or will it still be VS 2003?
3. Will SP09 be a "service release" or an upgrade?
Thanks,
Sebastiaan.

Hi Sebastiaan
Just afaik:
1. No. If the tests are successful, the SP will get released
2. Major changes in supporting SW is usually linked to a release and not a SP. Therefore you would most probably need to wait for 7.0 (scheduled 01/08) until VS2005 will be supported.
3. Most probably it will be just a SP and not a SR.
Regards, Kai
EDIT: Support of VS2005

Cook book CRM mobile

hello SDN,
Could somebody please send me the link or the cookbook for CRM mobile sales. I am technical consultant and will be working on CRM Mobile sales. its urgent.
[email protected]
Many thanks
Pankaj

Pankaj,
As it described in SDN Rules of Engagement, we can't provide copyrighted material:
https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement&
Try it here:
"Getting Started with Mobile Client Applications":
http://help.sap.com/saphelp_crm50/helpdata/en/50/45c33a1dfe105ae10000000a11402f/frameset.htm
"Mobile Application Studio":
http://help.sap.com/saphelp_crm50/helpdata/en/ff/1a503fb088d25fe10000000a114084/frameset.htm
Regards,
Vadim.

CRM Mobile Client Technology Documentation

Hello All,
Watch this space for information on Mobile Client Technology documentation.

Mobile Client Technology documentation
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
Mobile Client Technology (mySAP CRM), a part of SAP NetWeaver Mobile, is a client technology designed for Microsoft Windows-based, occasionally server-connected CRM field applications. These applications offer a rich function set, such as SAP CRM Mobile Sales and SAP CRM Mobile Service.
With every support package release of Mobile Client Technology, we provide the following supporting documentation:
 Release Note
 Upgrade and Installation Guides
 Help Portal/ SAP Library content
 Limitations Note
 Collective Note
 API Documentation integrated with the application
First Point of Access
The following quick link under the Service Marketplace is the first point of access to the customers: http://service.sap.com/nw-mobile.
Path:
Click on SAP NetWeaver → SAP NetWeaver in Detail → People Integration → Multichannel Access → SAP NetWeaver Mobile → Mobile Client Technology (mySAP CRM) → Media Library.
Mobile Client Technology (mySAP CRM) > Medial Library contains:
1. Link to access the TICM guides (installation and upgrade guides)
2. Presentations on the Mobile Client Technology.
3. Other Technical Documentation and Guides (Performance Modelling Guide, User Management Usage Guide, Transport Component Guide etc...)
4. Link to access the Documentation catalog.
Documentation Catalog
The doc catalog lists and provides a description of all the types of documents that are provided for Mobile Client Technology and also points to the locations from where they can be downloaded.
The link to access the doc catalog PDF is provided in the nw-mobile area - http://service.sap.com/nw-mobile
Locating online help on the Help Portal:
1) Access http://help.sap.com
2) Click on Documentation → mySAP Business Suite → SAP Customer Relation Mgmt → English
3) Expand Data Exchange and Mobile Technologies → CRM Mobile Technology
4) Click on the online help that you need to access.
*Locating TICM Guides on Service Marketplace:
1) Access http://service.sap.com/instguides
2) Click on SAP Business Suite Applications → SAP CRM → SAP CRM 2005 → CRM Mobile (Laptop)

CRM Mobile Upgrade Benefits

Hi,
I need some information / links on:
End User Benefits for CRM Mobile Sales Upgrade to 7.0 from 4.0.
Advantages for an organization for CRM Mobile Sales Upgrade.
Please provide any help on the above.
Regards,
Sunil

Hello Sunil,
You might be aware that for CRM MSA 4.0 standard support has been closed and hence this would be under CSM i.e customer spefici maintenance.
By upgrading the CRM MSA from 4.0 to 7.0, you would get all the new features that were introduced in CRM 6.0 and 7.0 and also that stable version.You would really appreciate the new features and performance once you upgrade.
Hope this helps!
Best Regards,
Shanthala Kudva.

Error while saving a Sales Order in the CRM Mobile Application

Hi,
I am facing issues while saving a Sales Order in the CRM Mobile Application. I am getting the error message "Value Field KvLangu is not valid (Error: 236 / 1102)".
I would be very grateful if somebody had faced this issue before and this way could help me with some information.
Best Regards,
Rogerio Prado.

Hi Rogerio,
You should put mobile sales related messages in the forum "CRM Mobile applications"
This error message is coming because the language table SMOT002 might be empty in your mobile client OR it does not have all the values which have been customized in the system.
You need to have subscription based on publication "customizing objects" assigned to your site.
Regards
Vivek

CRM 5.0 outbound queues to Mobile sales

Hi all,
We have upgraded from CRM 3.0 to CRM 5.0.
I am looking at the outbound queues in SMQ1 that are bound to Mobile sales Sites and am not finding any data bundles other than the name of the Replication Object name in the LUW's of these queues.
But in CRM 3.0 I am able to see detailed data bundles for any of the queues.
Does this mean no data is actually being passed from CRM to Mobile Sales.
At this point of time I dont have my commstation up and running to verify this. So I am curious to know how else can I check this?
Thanks.

Hi KP,
This is the default behaviour in 5.0...the queues are fine and you can go ahead with the sync using Conntrans.
Regards,
Ankan

Upgrade from CRM 4.0 to CRM 7.0 and disconnect mobile sales

Hi
With CRM 7.0 we want to utilize the web UI and stop using Mobile Sales. This means we will no longer need the comms station or workbench machines. Assuption is that with links to EEC6 from CRM 7.0 we no longer need to download sales orders and that CDB is redundant so mobile bridge can be turned off..
Has anyone done this before ? Do we need to be aare of anything ?
Best Regards
M

Hi,
we are also plan to do the same - replace CRM 4 MSA with CRM 7 Web UI. Technical Topics are more planning and checking: How does the User access the Solution (Netbook and UMTS), global availability, closing Mobile Bridge and deleting CDB Tables, check your Z Reports - some Developer used smo Tables which are not updated after the Upgrade. Plus Organizational challenges: With MSA you could do Rolloutwaves - Now for Example Frday Evening shut down all MSA User -> Monday morning All Users Go Live with CRM Web UI. This has to be handled (incl. deinstall/disable of TS Mobile) incl. Training and Support effort
Hope that helps for the Start
Andreas

Work with Latin2 in CRM and Mobile Sales

Hi all,
I have the following question: we have a CRM implementation (non Unicode, English language), connected to a non-unicode R/3 system but with MDMP and languages activated, and also a Mobile Sales implementation. The Mobile users do the logon in English language, but they would like to work with Latin2 Customer data (Czech, Russian, etc). Is this possibile given the present configuration of R/3 and CRM? If yes, what must be done in our Mobile Sales computers? I know that the SQL database must be changed, but is there anything else to change?
Thanks all!
Judit.

Hello Judit,
I had similar problems, but we have unicode-systems in r3 and crm.
I implemented sql-database on msa with collation settings
'dictionary order, case-insensitive, for use with the 1250 (central european) character set'.
In crm you'll have to set codepage to 1404 in admin console- site-attribute.
Then test it.
Best regards
Gerd

From where can i download CRM 5.0 Mobile sales Demo

Hi
Please help me from where can i download CRM 5.0 Mobile sales Demo. Am i need to download mySAP CRM 5.0 SP02?

hi gokul,
pls refer the below link....
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/d0df66af-105e-2a10-61a3-93ca5949cfb6
https://www.sdn.sap.com/irj/sdn/developerareas/mi?rid=/webcontent/uuid/fd173f8c-0901-0010-128d-c2286e4cc627 [original link is broken] - 35k
CRM 5.0 Mobile sales Demo installation - 36k
thanks
karthik
reward me points if usefull.

Error while accessing application of Mobile Sales for Handhelds

Hi all,
 I am working with Mobile Sales for Handhelds. I downloaded a source code for "Mobile Sales & Service for HH using CRM 4.0 SP08" from SAP note 824427. After creating a WAR file out of this code and assigning it to the user through web console successfully, I synchronized. But when I tried to access the application by the link, I get a Included servlet error. The stack trace is as follows :
Included servlet error: 500
Location: /CRMHHSALES/start
Error Location: /CRMHHSALES/main/BaseMenu.jsp
Internal Servlet Error:
org.apache.jasper.JasperException: Unable to compile class for JSPNote: sun.tools.javac.Main has been deprecated.
C:\Program Files\SAP Mobile Infrastructure\work\localhost_8080%2FCRMHHSALES\_0002fsystem_0002fError_0002ejspError_jsp_0.java:15: Class com.sap.crm.handheld.logic.gui.Skin not found in import.
import com.sap.crm.handheld.logic.gui.Skin;
 ^
C:\Program Files\SAP Mobile Infrastructure\work\localhost_8080%2FCRMHHSALES\_0002fsystem_0002fError_0002ejspError_jsp_0.java:16: Class com.sap.crm.handheld.core.utils.EncodingHelper not found in import.
import com.sap.crm.handheld.core.utils.EncodingHelper;
 ^
C:\Program Files\SAP Mobile Infrastructure\work\localhost_8080%2FCRMHHSALES\_0002fsystem_0002fError_0002ejspError_jsp_0.java:17: Class com.sap.crm.handheld.logic.gui.Skin not found in import.
import com.sap.crm.handheld.logic.gui.Skin;
 ^
3 errors, 1 warning
 at org.apache.jasper.compiler.Compiler.compile(Compiler.java:282)
 at org.apache.jasper.servlet.JspServlet.doLoadJSP(JspServlet.java:612)
 at org.apache.jasper.servlet.JasperLoader12.loadJSP(JasperLoader12.java:146)
 at org.apache.jasper.servlet.JspServlet.loadJSP(JspServlet.java:542)
 at org.apache.jasper.servlet.JspServlet$JspServletWrapper.loadIfNecessary(JspServlet.java:258)
 at org.apache.jasper.servlet.JspServlet$JspServletWrapper.service(JspServlet.java:268)
 at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:429)
 at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:500)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:405)
 at org.apache.tomcat.core.Handler.service(Handler.java:287)
 at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)
 at org.apache.tomcat.facade.RequestDispatcherImpl.doInclude(RequestDispatcherImpl.java:400)
 at org.apache.tomcat.facade.RequestDispatcherImpl.include(RequestDispatcherImpl.java:270)
 at com.sap.crm.handheld.core.webtools.ControllerServlet.displayPage(Unknown Source)
 at com.sap.crm.handheld.core.webtools.ControllerServlet.saveStateAndDisplayPage(Unknown Source)
 at com.sap.crm.handheld.core.webtools.ControllerServlet.handleRequest(Unknown Source)
 at com.sap.crm.handheld.core.webtools.ControllerServlet.handleRequestWrapper(Unknown Source)
 at com.sap.crm.handheld.core.webtools.ControllerServlet.doGet(Unknown Source)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:402)
 at org.apache.tomcat.core.Handler.service(Handler.java:287)
 at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)
 at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:806)
 at org.apache.tomcat.core.ContextManager.service(ContextManager.java:752)
 at org.apache.tomcat.service.http.HttpConnectionHandler.processConnection(HttpConnectionHandler.java:213)
 at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:416)
 at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:501)
 at java.lang.Thread.run(Thread.java:534)
Can anybody help me in this issue?
Thanks in advance.
 Saptak.

Hi Saptak Kulkarni ,
<<<
org.apache.jasper.JasperException: Unable to compile class for JSPNote: sun.tools.javac.Main has been deprecated.
C:\Program Files\SAP Mobile Infrastructure\work\localhost_8080%2FCRMHHSALES\_0002fsystem_0002fError_0002ejspError_jsp_0.java:15: Class com.sap.crm.handheld.logic.gui.Skin not found in import.
import com.sap.crm.handheld.logic.gui.Skin;
^
C:\Program Files\SAP Mobile Infrastructure\work\localhost_8080%2FCRMHHSALES\_0002fsystem_0002fError_0002ejspError_jsp_0.java:16: Class com.sap.crm.handheld.core.utils.EncodingHelper not found in import.
import com.sap.crm.handheld.core.utils.EncodingHelper;
^
C:\Program Files\SAP Mobile Infrastructure\work\localhost_8080%2FCRMHHSALES\_0002fsystem_0002fError_0002ejspError_jsp_0.java:17: Class com.sap.crm.handheld.logic.gui.Skin not found in import.
import com.sap.crm.handheld.logic.gui.Skin;
^
>>>
Check whether u have imported these classes or not,,
import com.sap.crm.handheld.logic.gui.Skin;
import com.sap.crm.handheld.core.utils.EncodingHelper;
import com.sap.crm.handheld.logic.gui.Skin;
these classes in your JSP file during modification ..
i think u have used these all external classes in your JSP files without importing these classes...
If u have imported these class files , then check , u have properly set path for these library (jar files) in the MI client itself.
If ur MI applications are using some extra jar files , then in the client device , that jar files must present in the lib directory of MI installation.
 These jar files must be set in the classpath while starting the MI client...
just refer this forum for setting classpaths in the client device for additional jar files ...
Re: External API in MI application
Regards
Kishor Gopinathan

405 - ICM_HTTP_INTERNAL_ERROR in CRM Mobile Sales

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