40gb Zen Xtra Showing 9663mb with nothing on

Hi everyone, I went to add songs to my Zen Xtra, and in MediaSource Organizer it says "Total memory: 383mb Free Memory: 9663mb". The player has NOTHING on it except for the firmware. It has nothing in the Music Library or Data Library.
If I need to reformat, could you tell me how to do so?
Thanks in advance,
syntax

u can try doing Clean-up from the recovery mode. just find the reset button(the manual it should say where it is) push it while holding the play button down. eventualy it will give you a menu of choices to choose from.

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