411 calls that you did not Make

Question

I recently went through over 4 Verizon customer support Representative on getting 411 calls taken of my bill.  Verizon told me twice rgey would do it and thety never dis, Then I worked with Duane (removed) at (removed).  Duane came back and said they were valid calls.  I had to go and talk to another representative and they said that the number I called was 616-555-1212.  i never dial 616-555-1212.  But what happens is when you dial 616-555-1212 that number connects you to 411.  Then I asked Duane if the 411 calls gave out a number then you should see a text to my number at the exact time, which I never received.  It would also be interesting what numbers were requested ans what are those numbers.  Verizon could not tell me what numbers were requested and if a text was sent to my phone during the 411 call that is part of the standard process.
My question is, how many people are getting hit with this glitch and being charged for 411 calls that they are not making.  I really believe there should be an audit of all 411 calls by all Verizon users to see if there 411 calls were activated by 555-1212 numbers and if a text was ever sent out to there phones to completed the process.  It's only a $1.99, but multiply $1.99 times 14 times all the Verizon customers 115.78 million - which equals =   3.2 Billion Dollars  that is a lot of 411 calls that are not being validated if every customer gets hit with the same issue.  I am not saying every line has this issue but you get the idea a lot of money is being collected by a glitch in the system.
Dan (removed)
Personal info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Answer 1

I'm having a similar issue too.  For me it's:
6/137/12Directory Assistance Calls 
$54.78
National 22 @ 2.49
I looked back to my previous bills and it looks like I've been charged this a couple of other times in the past 3 months, totaling just bit under $75.  I've contacted my parents and they didn't even know what 411 or 611 does.  I've looked into the cell phone call history, and no one has called those numbers or any number that has those combination of numbers.
Not sure what the next step is.  I'm pretty sure this is going to keep on happening for the next couple of months, so I'll be constantly getting charged for this.