42SL417 Connection or Compatibility Issue with Explorer Cable Box 8642HDC

I have the TV listed above and recently switched to Brighthouse cable.  Intermittently my TV loses the connection to the cable box and the input information (1080i, 720p, etc) comes up across the top of the TV and the picture resets.  I had the cable guy out and he said that there was a compatibility issue between the TV and the cable box.  I didn't get all the information since he talked to my wife, I was at work.  I don't believe that this is the issue, but wanted to check to see if this was a known problem or if anyone has had a similar experience.  My firmware is 2.2.2, which I believe is the most current.  Any thoughts or ideas?  The best I could get from my wife was that the box was trying to communicate with the TV to maximize resolution and the delay creates the connection problem.  Before I call the cable company back, I wanted to get some opinions.  My thought is that there is a signal problem since the internet had connectivity problems as well.  He changed the cable on the internet connection and said that would fix that, but I can't believe they aren't related.

That is indeed the latest firmware.
You may want to perform a factory reset, as described on page 44 of your user's guide. After the reset, ensure your TV is off and unplug it for a few minutes. All your settings will be reset, so you will have to set up the TV again.
You might also want to try disabling CEC (page 39) or auto aspect ratio feature (page 47).
I don't know for sure that any of this will help, but these are your best bets. Unfortunately, if none of this helps, I'm out of ideas.
- Peter

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