4310 error, tried all on the support site and cannot burn any playlists.  Ideas?

4310 error, cannot burn any playlists.  Tried all on the support site.  Ideas??

Yes the profile.ini file has the following info:
[General]
StartWithLastProfile=1
[Profile0]
Name=default
IsRelative=1
Path=Profiles/pjv5m6il.default
As stated before the profile folder is empty.
Peter

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