451 4.4.0 DNS query failed. The error was: SMTPSEND.DNS.NonExistentDomain

Hi,
I have two Exchange 2010 servers running on Windows 2008 Ent R2.
These mail servers have been running fine for a few years.
Today I noticed two things.
1. users were telling me they were having delays receiving emails from outside of our own domain. The mail gets sent out, but it takes about 15-30 mins for users outside our our domain to get their mail. Mail sent from inside our domain gets delivered right
away.
2. An error message that I see when I go to Tools->Queue Viewer in EMC. The error is: 451 4.4.0 DNS query failed. The error was: SMTPSEND.DNS.NonExistentDomain. This error  shows up when you click on the "Queues" tab and then look at the
"hub version 14" under "next hop domain" column. 
I'm assuming these two things are related. I don't understand why the problem is just showing up now. As I said, mail delivery has been fine for a while and I haven't done any major updates to the server in a few months.
Thanks for any ideas and suggestions as to what might be causing it and where I can look.
Mike

Hi,
1. I replaced my Cert with the same exact cert from GoDaddy, just an updated expire date.
2. We have two exchange servers.
3. The message I am seeing now, is under "Last Error" for every queue (not individual messages).
That error message is:  451 4.4.0 Primary Target IP address responded with 421 4.2.1 Unable to connect. Attempted failover to alternate host but that did not succeed.
OR
451 4.4.0 DNS query failed. The error was: SMTPSEND.DNS.NonExistentDomain. (This is the same error I mentioned earlier.
I ran some tests on mxmailbox.com for my domain name.I got the following alerts back when running a DNS check.
SOA Serial Number format is invalid. ns.rackspace.com Serial XXXXXXXX : Suggested serial format year was 1402 which is before 1970
AND
SOA Expire value out of recommended range.  ns.rackspace reported Expire 604800. Expire is recommeded to be between 1209600 and 2419200
I use Rackspace DNS servers for External lookups.
Does this point my mail delay problem to Rackspace or something local on my own machine?
Thanks!
Mike

Similar Messages

  • Exchange 2013 - 451 DNS query failed with error ErrorTimeout

    Hi all, I know that there are many similar topics in forum, but  my problem is a bit different.
    My environment : Exchange Server 2013 (Windows Server 2008 R2 Ent) , Domain Controller + DNS (Windows Server 2008 R2 Ent) . EX Server uses DC as preferred DNS Server .
    Sometimes, I cannot send email to customers / people of some domains, I get error in my MS Outlook :
    Delivery is delayed to these recipients or groups:
    [email protected]
    [email protected]
    Subject: *****
    This message hasn't been delivered yet. Delivery will continue to be attempted.
    The server will keep trying to deliver this message for the next 1 days, 22 hours and 52 minutes. You'll be notified if the message can't be delivered by that time.
    Diagnostic information for administrators:
    Generating server: ex.mydomain.com
    [email protected]
    Remote Server returned '400 4.4.7 Message delayed'
    [email protected]
    Remote Server returned '400 4.4.7 Message delayed'
    Original message headers:
    Then I open Exchange Toolbox ==> Queue Viewer, what I see about messages which are sent to customerdomain.com :
    From Exchange Server command promt, I can query dns
    nslookup
    Default Server: mydc.mydomain.com
    Address: 192.168.10.2
    > set type=mx
    > customerdomain.com
    Server: mydc.mydomain.com
    Address: 192.168.10.2
    Non-authoritative answer:
    customerdomain.com MX preference = 0, mail exchanger = aspmx.l.google.com
    customerdomain.com MX preference = 5, mail exchanger = alt1.aspmx.l.google.com
    customerdomain.com MX preference = 5, mail exchanger = alt2.aspmx.l.google.com
    customerdomain.com MX preference = 10, mail exchanger = aspmx2.googleemail.com
    customerdomain.com MX preference = 10, mail exchanger = aspmx3.googleemail.com
    aspmx.l.google.com internet address = 74.125.200.27
    I can telnet to their mx server port 25 (of course they use gmail hosting) and send email to [email protected] normally.
    It just happen sometimes, with some domain (I can send/receive email with customerdomain.com normally before).
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    Hi all,
    I think the problem because "DNS Suffix" ? although I uncheck "Append parent suffix of the primary DNS suffix" under Advanced TCP/IP Setting of network interface. Please see this:
    When I query by using dns client on DNS server:
    C:\Users\Administrator>nslookup
    Default Server: ad.mydomain.com
    Address: 192.168.0.3
    > gmail.com
    Server: ad.mydomain.com
    Address: 192.168.0.3
    Non-authoritative answer:
    Name: gmail.com
    Addresses: 2404:6800:4005:802::1015
    173.194.127.86
    173.194.127.85
    > set type=mx
    > gmail.com
    Server: ad.mydomain.com
    Address: 192.168.0.3
    Non-authoritative answer:
    gmail.com MX preference = 10, mail exchanger = alt1.gmail-smtp-in.l.google
    .com
    gmail.com MX preference = 30, mail exchanger = alt3.gmail-smtp-in.l.google
    .com
    gmail.com MX preference = 20, mail exchanger = alt2.gmail-smtp-in.l.google
    .com
    gmail.com MX preference = 5, mail exchanger = gmail-smtp-in.l.google.com
    gmail.com MX preference = 40, mail exchanger = alt4.gmail-smtp-in.l.google
    .com
    alt1.gmail-smtp-in.l.google.com internet address = 173.194.72.26
    alt2.gmail-smtp-in.l.google.com internet address = 74.125.25.26
    gmail-smtp-in.l.google.com internet address = 74.125.68.27
    alt4.gmail-smtp-in.l.google.com AAAA IPv6 address = 2607:f8b0:4001:c07::1b
    When I query by using command promt on DNS server, but point the dns server to 8.8.8.8:
    C:\Users\Administrator>nslookup
    Default Server: ad.mydomain.com
    Address: 192.168.0.3
    > server 8.8.8.8
    Default Server: google-public-dns-a.google.com
    Address: 8.8.8.8
    > gmail.com
    Server: google-public-dns-a.google.com
    Address: 8.8.8.8
    Non-authoritative answer:
    Name: gmail.com.mydomain.com
    Address: 187.26.231.129
    > set type=mx
    > gmail.com
    Server: google-public-dns-a.google.com
    Address: 8.8.8.8
    itl.com
    primary name server = ns1.netnames.net
    responsible mail addr = hostmaster.netnames.net
    serial = 2011071103
    refresh = 10800 (3 hours)
    retry = 1800 (30 mins)
    expire = 3600000 (41 days 16 hours)
    default TTL = 21600 (6 hours)
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  • 451 4.4.0 DNS query failed - NonExistentDomain

    I am in the process of migrating from Exch 2007 to 2013 for a small company. It is a very simple setup of just a single domain which has
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    1. Installed a physical server EX13 for Exchange 2013 with SP1. All updates have been applied. 
    2. Added a new Receive Connector of EX13 in addition to existing EX07. 
    3. Changed SMTP port forwarding on the firewall from EX07 to EX13. 
    4. Migrated a few mailboxes to the EX13. 
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    I checked the message header on the delayed messages and found that they had been stuck in EX07 for a long time before forwarding to EX13.
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    451 4.4.0 DNS query failed. The error was: SMTPSEND.DNS.NonExistentDomain; nonexistent domain 
    Net Hop Domain: hub version 15 
    Delivery type: SMTP Relay in Active Directory 
    Message Source Name: FromLocal 
    Last Error: 451 4.4.0 DNS query failed. The error was: SMTPSEND.dns.NonExistentDomain;nonexistentdomain 
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    account to EX13 account, the message was received instantly. 
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    1. Added a host entry to point EX13.my_external_domain.com to the internal address of EX13 
    2. Added an 'A' record on the internal DNS server with the same entry. 
    3. Verified that EX13.my_external_domain.com was accessible from EX07 using this FQDN. 
    4. Removed EX07 and leaving only EX13 on the Receive Connector list 
    5. Removed EX13 and leaving only EX07 on the Receive Connector list 
    6. Put both connectors back 
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    the problem disappeared but it will come back later in the day. On the other hand, users on the new server do not notice any delay when sending messages to the those on the new box. At this point, I don't feel comfortable migrating more users. Can someone
    please shed some lights?

    As suggested by Cara, I queried the message logs of both servers to track the delayed message.  This time, it took an hour for a message to be delivered.
    ========================================
    Message Log on Sending Server EXCH07
    ========================================
    [PS] C:\Windows\system32>get-messagetrackinglog -messagesubject "exch07-user1 to
     exch13-user1" | fl
    Timestamp               : 3/28/14 2:18:00 PM
    ClientIp                : fe80::a5d8:d604:af26:37a9
    ClientHostname          : EXCH07.contoso.local
    ServerIp                : fe80::a5d8:d604:af26:37a9%10
    ServerHostname          : EXCH07
    SourceContext           :
    ConnectorId             :
    Source                  : STOREDRIVER
    EventId                 : RECEIVE
    InternalMessageId       : 4106
    MessageId               : <CC47D79927E02645940E84883BD0D909F58F56E607@TO-EXCHAN
                              GE.contoso.local>
    Recipients              : {[email protected]}
    RecipientStatus         : {}
    TotalBytes              : 3897
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1
    Sender                  : [email protected]
    ReturnPath              : [email protected]
    MessageInfo             : 04I:
    Timestamp               : 3/28/14 3:12:02 PM
    ClientIp                : 2002:960a:116::960a:116
    ClientHostname          : EXCH07
    ServerIp                : 2002:960a:125::960a:125
    ServerHostname          : EXCH13.contoso.local
    SourceContext           : 08D1189FA5E0283C
    ConnectorId             : Intra-Organization SMTP Send Connector
    Source                  : SMTP
    EventId                 : SEND
    InternalMessageId       : 4106
    MessageId               : <CC47D79927E02645940E84883BD0D909F58F56E607@TO-EXCHAN
                              GE.contoso.local>
    Recipients              : {[email protected]}
    RecipientStatus         : {250 2.1.5 Recipient OK}
    TotalBytes              : 4337
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1
    Sender                  : [email protected]
    ReturnPath              : [email protected]
    MessageInfo             : 3/28/14 2:18:00 PM
    Timestamp               : 3/28/14 3:40:22 PM
    ClientIp                : fe80::a5d8:d604:af26:37a9
    ClientHostname          : EXCH07.contoso.local
    ServerIp                : fe80::a5d8:d604:af26:37a9%10
    ServerHostname          : EXCH07
    SourceContext           :
    ConnectorId             :
    Source                  : STOREDRIVER
    EventId                 : RECEIVE
    InternalMessageId       : 4685
    MessageId               : <CC47D79927E02645940E84883BD0D909F58F56E608@TO-EXCHAN
                              GE.contoso.local>
    Recipients              : {[email protected]}
    RecipientStatus         : {}
    TotalBytes              : 3905
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1-1
    Sender                  : [email protected]
    ReturnPath              : [email protected]
    MessageInfo             : 04I:
    Timestamp               : 3/28/14 4:34:27 PM
    ClientIp                : 2002:960a:116::960a:116
    ClientHostname          : EXCH07
    ServerIp                : 2002:960a:125::960a:125
    ServerHostname          : EXCH13.contoso.local
    SourceContext           : 08D1189FA5E0295D
    ConnectorId             : Intra-Organization SMTP Send Connector
    Source                  : SMTP
    EventId                 : SEND
    InternalMessageId       : 4685
    MessageId               : <CC47D79927E02645940E84883BD0D909F58F56E608@TO-EXCHAN
                              GE.contoso.local>
    Recipients              : {[email protected]}
    RecipientStatus         : {250 2.1.5 Recipient OK}
    TotalBytes              : 4345
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1-1
    Sender                  : [email protected]
    ReturnPath              : [email protected]
    MessageInfo             : 3/28/14 3:40:22 PM
    Timestamp               : 3/28/14 2:18:00 PM
    ClientIp                : fe80::a5d8:d604:af26:37a9%10
    ClientHostname          : EXCH07
    ServerIp                :
    ServerHostname          : EXCH07
    SourceContext           : MDB:caef6319-6c43-4f5e-8b42-34b112a9f6a4, Mailbox:589
                              783a4-b411-45d8-b359-23095d3cd24d, Event:114759020, M
                              essageClass:IPM.Note, CreationTime:2014-03-28T18:17:5
                              9.653Z, ClientType:OWA
    ConnectorId             :
    Source                  : STOREDRIVER
    EventId                 : SUBMIT
    InternalMessageId       :
    MessageId               : <CC47D79927E02645940E84883BD0D909F58F56E607@TO-EXCHAN
                              GE.contoso.local>
    Recipients              : {}
    RecipientStatus         : {}
    TotalBytes              :
    RecipientCount          :
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1
    Sender                  : [email protected]
    ReturnPath              :
    MessageInfo             :
    Timestamp               : 3/28/14 3:40:22 PM
    ClientIp                : fe80::a5d8:d604:af26:37a9%10
    ClientHostname          : EXCH07
    ServerIp                :
    ServerHostname          : EXCH07
    SourceContext           : MDB:caef6319-6c43-4f5e-8b42-34b112a9f6a4, Mailbox:589
                              783a4-b411-45d8-b359-23095d3cd24d, Event:114778671, M
                              essageClass:IPM.Note, CreationTime:2014-03-28T19:40:2
                              1.777Z, ClientType:OWA
    ConnectorId             :
    Source                  : STOREDRIVER
    EventId                 : SUBMIT
    InternalMessageId       :
    MessageId               : <CC47D79927E02645940E84883BD0D909F58F56E608@TO-EXCHAN
                              GE.contoso.local>
    Recipients              : {}
    RecipientStatus         : {}
    TotalBytes              :
    RecipientCount          :
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1-1
    Sender                  : [email protected]
    ReturnPath              :
    MessageInfo             :
    ========================================
    Message Log on Sending Server EXCH07
    ========================================
    [PS] C:\Users\administrator.contoso\Desktop>get-messagetrackinglog -messagesubject "exch07-user1 to exch13-user1" | fl
    RunspaceId              : 4ec43dbc-f727-4ac4-850e-ecac5e5e23ab
    Timestamp               : 3/28/2014 3:12:01 PM
    ClientIp                :
    ClientHostname          :
    ServerIp                :
    ServerHostname          : EXCH13
    SourceContext           : No suitable shadow servers
    ConnectorId             :
    Source                  : SMTP
    EventId                 : HAREDIRECTFAIL
    InternalMessageId       : 1236950581391
    MessageId               : <[email protected]>
    Recipients              : {[email protected]}
    RecipientStatus         : {}
    TotalBytes              : 5337
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1
    Sender                  : [email protected]
    ReturnPath              : [email protected]
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        :
    MessageInfo             :
    MessageLatency          :
    MessageLatencyType      : None
    EventData               : {[DeliveryPriority, Normal]}
    RunspaceId              : 4ec43dbc-f727-4ac4-850e-ecac5e5e23ab
    Timestamp               : 3/28/2014 3:12:02 PM
    ClientIp                : 2002:960a:125::960a:125
    ClientHostname          : EXCH13.contoso.local
    ServerIp                : 2002:960a:125::960a:125
    ServerHostname          : EXCH13
    SourceContext           : 08D1189F8F482FF4;2014-03-28T19:09:18.823Z;0
    ConnectorId             : EXCH13\Default EXCH13
    Source                  : SMTP
    EventId                 : RECEIVE
    InternalMessageId       : 1236950581391
    MessageId               : <[email protected]>
    Recipients              : {[email protected]}
    RecipientStatus         : {}
    TotalBytes              : 5337
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1
    Sender                  : [email protected]
    ReturnPath              : [email protected]
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        : 2002:960a:116::960a:116
    MessageInfo             : 0cI:
    MessageLatency          :
    MessageLatencyType      : None
    EventData               : {[FirstForestHop, EXCH13.contoso.local], [ProxiedClientIPAddress, 65.114.181.16],
                              [ProxiedClientHostname, qw01016.businesswatchnetwork.com], [ProxyHop1,
                              EXCH13.contoso.local(2002:960a:125::960a:125)], [DeliveryPriority, Normal]}
    RunspaceId              : 4ec43dbc-f727-4ac4-850e-ecac5e5e23ab
    Timestamp               : 3/28/2014 3:12:02 PM
    ClientIp                :
    ClientHostname          : EXCH13
    ServerIp                :
    ServerHostname          :
    SourceContext           :
    ConnectorId             :
    Source                  : AGENT
    EventId                 : AGENTINFO
    InternalMessageId       : 1236950581391
    MessageId               : <[email protected]>
    Recipients              : {[email protected]}
    RecipientStatus         : {}
    TotalBytes              : 5337
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1
    Sender                  : [email protected]
    ReturnPath              : [email protected]
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        : 2002:960a:116::960a:116
    MessageInfo             :
    MessageLatency          :
    MessageLatencyType      : None
    EventData               : {[CompCost, |ETR=0], [DeliveryPriority, Normal]}
    RunspaceId              : 4ec43dbc-f727-4ac4-850e-ecac5e5e23ab
    Timestamp               : 3/28/2014 3:12:38 PM
    ClientIp                : 2002:960a:125::960a:125
    ClientHostname          : EXCH13
    ServerIp                : 2002:960a:125::960a:125
    ServerHostname          : EXCH13.contoso.local
    SourceContext           : 08D1189F8F482FFC;250 2.0.0 OK;ClientSubmitTime:2014-03-28T18:17:59.590Z
    ConnectorId             : Intra-Organization SMTP Send Connector
    Source                  : SMTP
    EventId                 : SEND
    InternalMessageId       : 1236950581391
    MessageId               : <[email protected]>
    Recipients              : {[email protected]}
    RecipientStatus         : {250 2.1.5 Recipient OK}
    TotalBytes              : 6130
    RecipientCount          : 1
    RelatedRecipientAddress :
    Reference               :
    MessageSubject          : EXCH07-USER1 to EXCH13-USER1
    Sender                  : [email protected]
    ReturnPath              : [email protected]
    Directionality          : Originating
    TenantId                :
    OriginalClientIp        :
    MessageInfo             : 2014-03-28T18:18:00.077Z;LSRV=EXCH13.contoso.local:TOTAL=36|QDM=35
    MessageLatency          : 00:54:38.1220000
    MessageLatencyType      : LocalServer
    EventData               : {[E2ELatency, 3278], [Microsoft.Exchange.Transport.MailRecipient.RequiredTlsAuthLevel,
                              Opportunistic], [DeliveryPriority, Normal]}
    RunspaceId              : 4ec43dbc-f727-4ac4-850e-ecac5e5e23ab
    Timestamp               : 3/28/2014 3:12:38 PM
    ClientIp                :
    ClientHostname          : EXCH13.contoso.local
    ServerIp                :
    ServerHostname          : EXCH13
    SourceContext           : 08D1189F97D8A52F;2014-03-28T19:12:38.090Z;ClientSubmitTime:2014-03-28T18:17:59.590Z
    ConnectorId             :
    Source                  : STOREDRIVER
    EventId                 : DELIVER
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