4600 color laser Cyan tone - printing blue dots??

Bought HP C9721A Cyan tone from Staples on 4/20/09.  The toner printed fine for a while. Now it prints small blue dots accross the page.
1) Can this be fixed?
2) What is HP's refund policy on toners?
Any help would be appreciated! I paid $260 for this toner!

You get what you asked for - a composite CMYK print. This is normal and expected behavior. If you wanted to print a solid color, you'd have to use spot colors, but those cost extra and I doubt you can get that from a cheap&dirty online printing service, anyway. The only reason it works with black is because it is printed as text black, which is treated differently from the other colors. Again, there is nothing wrong here, you just lack an understanding of the whole process. Read up on all the theoretical stuff about CMYK color model, ink separation, halftone screens and all that and how to correctly handle colors in AI to improve the quality of your output....
Mylenium

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