4630 won't pick up photo paper

Hey, I just bought this printer and it's all set up. I'm just having a problem getting it to recognize that I've loaded the photo tray with paper. When it attempts to pull in a piece it fails and tells me to pull out the tray and adjust the guides and select ok. There are only so many ways to do this and nothing seems to be working. For the record I'm using 4x6 glossy HP photo paper Premium Plus. Thanks, Kat

Hi,
I've included a link here to the hardware setup guide which includes details on how to load the paper. The paper should be loaded glossy side down.
I'm not familar with your printer but my own requires the photo paper to be pushed in quite far before the rollers can pick it up. When you pull out the tray, you might need to push the paper a little further forward.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Similar Messages

Printing photos from my computer using hp 6520 printer won't pick up photo paper.

I have a new HP 6520. When I try to print photos from my computer, I get an error message that the paper tray is empty. It does not pick up the photo paper and print. Help!!!

1. My paper tray(s) are propertly loaded, I'm not a novice. 2. The bottom tray is LOADED properly. 3. The UPPER PHOTO TRAY is also loaded properly, shiny side down of course, properly filled and pushed forward as far as it can go. (It worked fine an hour ago when I printed a couple of photos). 4. Now no matter what I do, how I specify photo paper size, IT ONLY PRINTS OUT ON REGULAR PAPER FROM THE BOTTOM TRAY (8"X10") ordinary paper!! 5. When I UNLOAD the bottom tray, in an attempt to "fool" the device so that there's is NOTHING BUT photo paper, I get a prompt telling me I must load the paper before it will print the photo! Of course when I reload the bottom tray with the ordinary paper, it still prints out the photo FROM THE BOTTOM TRAY PAPER!! I'm wasting ink and paper and I'm not happy. I was on the phone for more than 2 hours two weeks' ago getting the first NEW printer set up and it was decided by all four techs I spoke to that I indeed needed to have a new device. 6. I received this replacement device just 4 days ago, another couple of hours speaking to India, finally worked ok, even unti earlier this evening but NOW it will NOT use photo paper from the upper tray. WHAT IS GOING ON WITH THESE TROUBLESOME HP6520'S? I had a Photosmart 560 for years until it "died" a few weeks' ago and since then, this is my story with this product. You can check with India tech support to find my complete dealings with them vis-a-vis this product.
AND when I tried to sign up for this support 3 times I got refused telling me that the screen name I offered was already taken. Apparently the app was taking my information from when I may have signed up a couple of years' ago when I had an issue with my Photosmart 560.

HP x64 printer--won't take glossy photo paper

This printer will not take glossy photo paper--it simply grinds and message reads "Out of paper". It will print matte photo paper and regular paper, but not glossy photo. I bought HP glossy photo paper and that won't even work.

Hi,
What is the exact paper type?
The printer specifications does not list Glossy Paper as a supported media, any supported media is listed under Paper-handling specifications > Supported photo paper:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04085902&cc=us&dlc=en&lc=en&product=5367608&tas...
What is the exact media type and weight, that may also help identifyig the issue, the exact paper type should be listed on its packaging...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP officejet 4315 wont pick up photo paper

HP officejet 4315 wont pick up photo paper

It's about the settings in the printer properties. Set it to the color picture paper you are suing and all you problems will go away. I was also going to take it back till my 15 year old suggested using the properties.

Cannot get printer to pick up photo paper

During setup everything worked fine, however I cannot get the printer to pick up and print on the paper in the photo tray. It prints everything on the A4 sheets. I have tried removing the A4 paper but this makes no difference.

Hello irishrover28
I would like to gather some more information such as what type of printer you are using and any other information that might help such as the operating system of your computer.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

Printing photos from the HP Photosmart 6515- won't pick up the photo paper

I am trying to print photos from my HP Photosmart 6515. I have loaded the photo paper as the videos show, but the printer does not want to pick up the photo paper. I keep getting an error messge that says I am out of paper. If I put regular paper back into the printer, it will print on the regular paper, but not the photo paper. What am I doing wrong?

Hello jackie4,
I understand you are getting an 'Out of Paper' error when trying to pick up photo paper on your Deskjet 3515. I would like you to go ahead start troubleshooting An 'Out of Paper' Message Displays on the Control Panel and the e-All-in-One Does Not Pick Up Paper ....
Please let me know if this was successful at resolving the error message, if you require more assistance I would be happy to help.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

930c Won't pick up paper from tray

Hello,
My Deskjet 903c won't pick up the paper from the tray. Help?
Thank you.
Dan

Dan,
I have a different model, but the same problem. Here is a link I found that fixed my problem, complete with video how to. You might be able to find a similiar link for yours.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02036357&tmp_task=solveCategory&lc=en&dlc=en&cc...
Tom

E709N Printer won't pick up paper

I have an e709n printer that won't pick up the paper to print.

Hi @BOATROD, and thanks for reaching out to the HP Forums!
I'd be happy to help you with your Officejet 6500 printer. I understand it will not pick up paper and displays an 'out of paper message'. Please complete the solutions presented in the following document and let me know the outcome of your efforts; An 'Out of Paper' Error Displays and the Printer Does Not Pick Paper.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp d7260 doesn't detect photo paper

My Hp d7260 will not recognize the photo paper even if the paper tray if full. It keeps giving the message the it is out of paper. Any hints out there? Thanks. PS..I am using this without a computer.

Miles,
Thank you for your reply, I just tried different size stacks, but still no result.
It won't pick up the paper from the main tray using 8.5x11, or from the photo tray 4x6.
The paper comes out with some blank ink streaks on the bottom and vague shadow on the top of the front.
Paper has absolutely no damage.
I changed from Windows XP to windows 7, however I already experienced some problems with XP.
I hope you may have some further suggestions.
Nico
P.S. I have 4 printers in my room, all HP, also 2 PC's, HP
I have been an HP fan for many years, I used to own a restaurant here in Fort Collins for 35 years, and catered many dinner parties for HP!

New c4680 photo smart all in one printer. won't pick up paper to pull into printer.

HP C4680 Photo Smart All in One Printer.
Just out of box. At point in set up to print "allignment" page, but printer won't pull paper in. Goes thru the motions, but
won't pick it up. Something not working right in paper feed mechanism. Any suggestions/solutions?

Hi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

HP Photosmart Plus B209 - will not print photos - tray is not picking up the paper

The printer will not grab the photo paper when I attempt to print a picture. It works just fine when printing other things, such as text from WORD or something from the internet. Photo paper says "single sheet feed" on it, so I place one sheet in the tray.
Any ideas? Am I doing something incorrectly? Thanks

Hi hgr7,
I understand that you are having an issue with the photo tray picking up the paper. I will try my best to help you with this problem. In this document for The All-in-One Does Not Pick Up or Feed Paper From the Photo Tray there are several steps to resolve this issue.
I hope this helps, let me know.
Thank you,
I worked on behalf of HP.

Auto feed for 4x6 photos moves to back but HP photo paper does not pick-up . What can I do to fix.

Auto feed for 4x6 photos moves to back but HP photo paper does not pick-up . What can I do to fix. Photosmart C6180, MS Vista
Have tried one sheet, multiple sheets, new pack of photo paper etc.

Hi there,
This article should help as it covers cleaning your pickup rollers. Check out the video and give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

L7680 All-in-one, won't pick up paper and print when sending MS word Document to printer

This printer has worked great for over 2 years. If I do a print test page it works fine. It prints out a fax confirmation page fine. When I send a document from MS word to printer I can hear it trying but it won't pick up paper. Says empty, add paper yet there is paper in bed. I have done all the tests suggested by HP. partial reset, tried reloading software, cleaning, adjusting, etc. Any Ideas would be appreciated

Hi,
From your post, you indicated "cleaning"... have you cleaned the rollers as described in step 4 of this document?
Printer doesn't pick up paper
Paper fiber "build up" occurs on older printers and rollers occasionally need cleaned.
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Photosmart 6520 all in one.does not pick up small photo paper

New printer,it will print on a4 paper,but will not pick up small6x4,I have taken all other paper out,and tried shutting off and restarting it,I even cleaned the rollers as suggested,still no result,I have only had this three weeks,it did print one picture off when I first tried it,but not now,would be very happy if someone could resolve this for me.
Regards
Mr wilks

Hello Mr. Wilks,
I am sorry to read about the issue you are having with your new Photosmart 6520 not picking up 4x6 paper. I understand you have cleaned the rollers and that did not resolve the problem. I have researched this and have found a couple of documents that I recommend you look at to ensure all of the print settings are correct when printing on a 4x6 or any other size you wish to print on.
I am unsure if you have a Windows or a Mac computer, therefore I will post 2 different links for you to look at depending on which operating system you have.
Here is the document for troubleshooting on Windows: Printing Photos Saved on Your Windows Computer
Here is the document for troubleshooting on a Mac: Print Photos Saved on Your Computer (Mac)
I really hope this helps you, feel free to respond if there is anything else I can help with!
Regards,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printer won't load photo paper from the photo tray

My HP C7280 won't load the 4x6 photo paper from the photo tray. The photo tray moves in towards the feeder, but fails to actually load the paper into the feeder. Any suggestions on how to correct it? Thank you.
Mike
This question was solved.
View Solution.

Hey,
Please take some time and look through this document to make sure that you are loading the paper properly,
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01662562&tmp_task=useCategory&cc=us&dlc=en&lc=e...
These are the Macintosh instructions but the steps to prepare the photo print are the same but they are steps you would do on Windows just ignore the instructions.
Have a great day. Get back to me.
I worked for HP.

4630 won't pick up photo paper

Similar Messages

Maybe you are looking for