4650dn printer changing document output from print preview

recently installed 4650dn printer set up was a breeze, then suddenly the printer started changing the document output like there was an internal setting overriding the software settings.  almost as if it was confused about the orientation of the paper.  i am running vista with the print driver PCL 5.  i have tried restoring factory settings, tried different software, finally got it to work in MS word but prefer to use MS publisher, adobe illustrator etc.

Hi Narasimhan,
Yes, your guess is correct. We have tried out the possibility of controlling the print from the user status configuration side of things, but as the user status is at an Operation level, the system status at the header level still gets set, confusing the user that a print was created.
Any other ideas / alternates ?
Cheers,
Ashok.

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