48dB from exchange but only 1.2Mbps connection???

Hi all,
This one is a little frustrating for us. We've just move from a similar situation where we had download speeds of around 5Mbps to a house where it's now only 1.2Mbps.
What I've done so far:
Plugged the phone and broadband into the test socket.
Done a quiet line test; all good to the point I wasn't sure it was actually connected until it said "quiet line test"
Swapped microfilters, just to be sure.
Done the BT wholesale check:
Download speedachieved during the test was - 1.22 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.02 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
Here's the line from the event log
11:29:59, 17 Oct.
DSL Link Up: Down Rate=2016Kbps, Up Rate=448Kbps; SNR Margin Down=15.3dB, Up=18.0dB
I'm on a Home Hub 4:
Firmware version: v0.07.00.1729-BT (Type B)
Last updated 15/8/2014
Board version:01A
Data Rate: 448 / 2016
Maximum Data Rate: 916 / 2236
Noise Margin: 18.0 / 15.4
Line Attenuation: 30.5 / 48.0
Signal Attenuation: 0.0 / 48.0
Data sent/received: 3.0 MB / 10.1 MB
This was the hub I had in the old house, so it's unlikely to be that. I've just had to restart the connection but that was to check the test socket.
Any ides folks or is it worth a gamble on that £129 engineeri visit????
Thanks guys
Matt

Hi Matthew_R,
Welcome to the forum.
Certainly looks like your SNRm is driving down your sync speed. Imjolly is right, the connection is stable so we could move to resetting your SNRm back to the target of 6dB. That should then get your speeds back to where you would expect.
Please send me an email and I will sort this out. Click on my username (SeanD) and you will find the 'Mods contact link' under the 'About me' section on my profile. Once we pick up your email and reset the noise margin the change takes affect almost immeditaely
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Intermittent noise on line only when bb connected.
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ADSL line status<script type="text/javascript"></script>
Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 0:09:56
Downstream
576 Kbps
Upstream
440 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
31.9 dB / 26.0 dB
Line attenuation (Down/Up)
42.5 dB / 22.6 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967200
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
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Error Seconds (Local)
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Well looks like i still have problems
ADSL line status<script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:09:37", "4,701 Kbps", "440 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.5", "Interleaved", "7.2 dB / 22.9 dB", "42.5 dB / 22.8 dB", "0.0 dBm / 12.9 dBm", "50", "23", "0", "144071 / 0", "1045 / 2147480000", "nil / 14", "288"]; // </script>
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 0:09:37
Downstream
4,701 Kbps
Upstream
440 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
7.2 dB / 22.9 dB
Line attenuation (Down/Up)
42.5 dB / 22.8 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
50
Loss of Signal (Local)
23
Loss of Power (Local)
0
FEC Errors (Down/Up)
144071 / 0
CRC Errors (Down/Up)
1045 / 2147480000
HEC Errors (Down/Up)
nil / 14
Error Seconds (Local)
288
ADSL line status<script type="text/javascript">// var trClass = ["odd", "even"]; var td1 = ["w3", "Line state", "Connection time", "Downstream", "Upstream"]; var td3 = ["w3", "VPI/VCI", "Type", "Modulation", "Latency type", "Noise margin (Down/Up)", "Line attenuation (Down/Up)", "Output power (Down/Up)", "Loss of Framing (Local)", "Loss of Signal (Local)", "Loss of Power (Local)", "FEC Errors (Down/Up)", "CRC Errors (Down/Up)", "HEC Errors (Down/Up)", "Error Seconds (Local)"]; var td2 = ["", "Connected", "0 days, 0:00:28", "4,099 Kbps", "440 Kbps"]; var td4 = ["", "0/38", "PPPoA", "ITU-T G.992.5", "Interleaved", "16.3 dB / 24.2 dB", "42.5 dB / 22.8 dB", "0.0 dBm / 12.9 dBm", "50", "25", "0", "45 / 4294967200", "0 / 2147480000", "nil / 0", "300"]; // </script>
Connection information<script type="text/javascript">// createTable("normal", trClass, td1, td2); // </script>
Line state
Connected
Connection time
0 days, 0:00:28
Downstream
4,099 Kbps
Upstream
440 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
16.3 dB / 24.2 dB
Line attenuation (Down/Up)
42.5 dB / 22.8 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
50
Loss of Signal (Local)
25
Loss of Power (Local)
0
FEC Errors (Down/Up)
45 / 4294967200
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
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I have a Mac, iPad, iPhone and several iPod touch devices that can connect to the internet through Time Capsule without a problem. There are times when my work PC and PS3 won't connect to the internet through TC. There doesn't seem to be any reason why this happens and it just started happening in the last month. The PC indicates an excellent wireless connection. If you have any suggestions please put it in very easy to understand terms (I'm not a very technical person).

Ok.. that is very helpful. What OS is your Mac running?
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But it looks like it is bridged.
Open the utility and click on manual setup.
Take a screenshot of the summary page.
Take a screenshot of the internet tab.
And the other two tabs there.. TCP/IP
And DHCP
Yours will look different to mine.. but there is nothing in them that is needing to be hidden.. it is useless info to another person. I post mine to show it is useless in case it worries you.
I do need some more info.
What is the modem you have? Is it also a wifi router. In the list of wireless you took the snapshots of, you have several wireless names.. I want to know which of those are yours??
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Sometimes it is easier to solve this problem by using different hardware.. and a secondary wireless AP can easily be plugged into a modem router if that is what you have to provide wireless just for your PC devices.
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I live almost next door to the exchange but only g...

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i use to have 56k upload at my old address and was along way from the exchange so my question is why is my upload speed so bad if im living next door to a exchange ??
my download speed is 510k
my upload speed is 36k
im on adsl with microfilters i use the bt accelerator and am plugged into the box by my front door so there is nothing more i can do.
When i joined bt i was told my line should be good for 9mb but ive never got 900k the best ive ever got was 614k so no idea where they get their info from.
is the UK really so far behind the rest of the world when it comes to internet connections?
SLOW SLOW BT CONGESTED EXCHANGE THAT I SEEM STUCK WITH HOWEVER AT PEEK TIMES WHEN I HIT A VERY SLOW 1MB ON MY BT LAND LINE THAT COST ME AN ARM AND A LEG I CAN JUST DISCONNECT FROM IT AND CONNECT TO NEXT DOORS VIRGIN MEDIA UNSECURED D-LINK ROUTER AND GET A 2.6 CONNECTION. HOW ???????????????????? AND WHY????????????????? IF ITS CONGESTED HOW IS THAT EVEN POSSIBLE OR DO VIRGIN PAY BT A **bleep** LOAD OF MONEY.

Ok guy's thanks for that i didnt know i needed to do that
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:33:05
Downstream:
6.719 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.1 dB / 26.0 dB
Line attenuation (Down/Up):
9.6 dB / 4.0 dB
Output power (Down/Up):
16.0 dBm / 12.3 dBm
FEC Events (Down/Up):
5508 / 0
CRC Events (Down/Up):
0 / 0
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
5111 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5111 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6880 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
SLOW SLOW BT CONGESTED EXCHANGE THAT I SEEM STUCK WITH HOWEVER AT PEEK TIMES WHEN I HIT A VERY SLOW 1MB ON MY BT LAND LINE THAT COST ME AN ARM AND A LEG I CAN JUST DISCONNECT FROM IT AND CONNECT TO NEXT DOORS VIRGIN MEDIA UNSECURED D-LINK ROUTER AND GET A 2.6 CONNECTION. HOW ???????????????????? AND WHY????????????????? IF ITS CONGESTED HOW IS THAT EVEN POSSIBLE OR DO VIRGIN PAY BT A **bleep** LOAD OF MONEY.

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Hi,
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Can ssh to my home MBP from work, but cannot make outbound connections

Details:
I have a MBP with a wired ethernet connection on my home network, and a 24/7 file server that I can access via SSH from outside my firewall, so I can ssh to my fileserver, then ssh to my MBP from it:
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Or as part of establishing your ssh connection, you also create a Screen Sharing/VNC tunnel
ssh -L 5901:localhost:5900 [email protected]
this of course assumes you have started the Screen Sharing on your remote Mac.
Now you connect using Finder -> Go -> Connect to Server...
vnc://localhost:5901
and now if LittleSnitch is going to complain, you should see it via the Screen Sharing session.
Of course, you could also use the Screen Sharing session to just do what you want via a GUI interface

App Store Updates (but only Updates) cannot connect to iTunes Store

The App Store icon on my homescreen shows I have 6 updates waiting to download.
When I go to App Store > Updates it says "Cannot connect to iTunes Store".
I can browse online with Safari so have internet connectivity. Every other tab in the App Store (e.g. Top 25) connects and I can download new apps. I can also access the iTunes store by using the iTunes icon - I can view and download anything from iTunes. The ipod touch can therefore connect to the iTunes Store, but for some reason the App Store Updater cannot.
I'm using OS 5.1.1, have searched the forums, shutdown and restarted the ipod, checked the DNS, logged out and in of my iTunes account, used different wi-fi networks, but no progress. Any tips would be massively appreciated !

Thanks schan20, this worked perfect. I closed all apps, double tapping home key from home screen, turned set date and time automatically off, clicked set daate and time, changed year to 2014. I then opened updates on apps and got the security message, went back to set date and time, turned on set automatically, opened app store back up (did not force close after security message) , got to loading and had 21 apps to update
Not sure what caused this initially; but some things I had done in the past were, I had set date and time auto off, I had changed the date and time numerous times in a row for the game deer hunter reloaded to get gold, most of the time stopping around August each time. Other than that, I have not made any major changes or added any apps when it stopped working.

I can't install the new software 8.2 wireless from the phone only when I connect to my laptop

need help to install the new software 8.2 wireless from my phone

Howdy Punya,
It sounds like you are unable to get your phone updated by downloading it directly to the device, and it only works when you connect it to iTunes. I would recommend you use the troubleshooting in the following article with different troubleshooting depending on the issue that it is having:
Resolve issues with an over-the-air iOS update
If that does not resolve, or doesn't address the issue, can you elaborate on what is happening when you try?
Thank you for using Apple Support Communities.
Regards,
Sterling

EA1 - Connection tree is compacted, but only with specific connection names

When first started, SQL Developer v2.1.0.62 will consistently "compact" all of my connections over the top of each other... resulting on a garble of indecipherable text that prevents me from selecting the connection I want. I fixed this by adding a new database connection, then restarting.
If I delete the new connection, then everything looks fine until I restart... then it gets compacted again. I'm guessing that I'm hitting some special condition that's related to the names of my connections. If you would like to give me an offline way to get you the list then I'd be happy to send it through, but I'd prefer not to publish all of my details in this open forum.

Hi K,
I can't seem to replicate the problem any more, but I have put that line into my conf file just in case... and because of the positive success of the other poster, I'll assume that this does in fact fix the problem.
I presume that this line will be added by default in future releases?
Regards.
Greg.
Just in case it's interesting, here is the version info you requested:
Operating System
Windoze XP Professional, SP3
About
Oracle SQL Developer 2.1.0.62
Version 2.1.0.62
Build MAIN-62.61
Copyright © 2005,2009 Oracle. All Rights Reserved.
IDE Version: 11.1.1.2.36.54.96
Product ID: oracle.sqldeveloper
Product Version: 11.1.1.62.61
Version
Component     Version
=========     =======
Java(TM) Platform     1.6.0_11
Oracle IDE     2.1.0.62.61
Versioning Support     2.1.0.62.61

48dB from exchange but only 1.2Mbps connection???

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