4G Clickwheel Quit Responding: 5 R's Not Working

Hi all.
I have a 20Gig 4 Gen Ipod.
Love it, but a few days ago the clickwheel became non-responsive. Play & Pause work fine, but there is no way to scroll, change volume, etc.
I have seen multiple posts in the past week about this issue.
It doesn't seem like there is a current fix (Again, I tried the 5 R's, drained the battery, etc. but this does not improve the solution.)
Is this:
(a) a software issue linked to the last update, or
(b) a hardware problem that seems to be hitting units around 16-18 months old?
Thought would be appreciated.

hello,
Please let me know if you were able to solve this problem. my 20gb did the exact same thing on Sunday. I can go to menu, I can play/ pause. I cannot scroll or change volume settings. Warrenty just expired and ipod is about 13 months old.

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    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
    Regards
    TD

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