4g ipod doesn't mount

So one day when I was listening to my Ipod, it abruptly freezes and brought up the folder icon with an exclamation point. I went through the support section of this site and tried to follow the instructions but it doesn't work.
When I open the Ipod Updater, the application informs me that the "Ipod doesn't mount." I also tried reinstalling Itunes but that didn't seem to work either. Maybe I'm just doing something wrong.
I would really like to know what if there's anything I can do to fix this.
  Windows XP  

Uh Oh.
That icon is definitely not one you want to see. It sounds like you tried all the suggestions on the support site, yes? And I do mean everything, no matter how far out it sounds.
Cross your fingers and try everything again, including entering the Diagnostics mode (you'll need to google that, I believe) and running a disc test.
Often when nothing seems to work, that icon indicates the drive is on its way out. But do make sure you've tried everything (from the most basic reset through a disc diagnosis) before you dispair. I've picked up more than a few iPods with that display and have been able to get them going by resets or more invasive surgery
One of the easier things I've done is to plug the thing into a wall socket and reset it while it's hooked up like that. Not having a computer try to get at it while its booting can sometimes shakew things loose.

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