4G option missing on Lumia 820 after Amber update

Hi
I bought Lumia 820 from singapore (Starhub variant), it was SIM-unlock can use any SIM. i came back to my country Bangladesh. it was working like a power house. i'm ok with the performance. later i faced one power problem issue. i took my handset to Nokia Service center. they fixed the problem as we ll as update my firmware to amber update (which i didnt request to do for Nokia care official. they did it by their own), it was working good, all new feature data sense, sms call block, nokia smart cam, radio etc. every things works fine but i found 4G option is not available in the data selection mode. only 2G & 3G is available. later i checked in nokia web site and found the FW version is for bangladesh only. my question is the FW blocked the 4G option due to no 4G service provider or any other issue. i chose 820 only for LTE option because i traveled a lot to SGP and KL for business purpose and their is 4G service available.
again yesterday my phone got restarted automatically after that i can not sync google contact (only) and my SMS+Call Block option is wiped from the settings menu.
can any one suggest how i can solve this without going to Nokia Care center because local nokia care center service is not good enough to deal with. if no one is available answer my question than i need to visit NOKIA CARE center.
thanks and welcoming expert opinion from expert/pro users.
cheers
Sayeed

hi mate,
if the 4G option was initially present on the phone when you bought it from Singapore, it appears that your local Nokia Care point has flashed the Amber update for your local region (Bangladesh). as LTE services are not widely available in your country, as you have rightly said, 4G is not present in the options.
unfortunately in this case, there is nothing you can do except to go back to Nokia Care and tell them to put the initial firmware (w/Amber, mind you) back onto your device as that was why you bought the device (to use 4G services).

Similar Messages

  • Unable to update my lumia 720 with Amber update

    I am unable to update my nokia Lumia 720 with Amber update, even though it is available in India. Plz help me in this.

    hi mate, do you have an Indian country variant 720 do you? i would check this and also liaise with Nokia Care in your country directly as to the status of the update. if the update has just been published recently, then it can take a few weeks before it rolls out as it is a phased roll-out.

  • Problem with my Lumia 928... started after Amber update.

    First, I to state that I love my Lumia 928 and the Windows Phone 8 OS. Second, I've been a Third-Party Microsoft developer for over 14 years and just started developing for Windows 8 and Windows Phone 8. So, I'm not a normal consumer but one that will try everything in my toolbox before asking for help or even writing posts like this.
    History:
    As of October 6, 2013, Verizon is sending me a new phone (not guaranteed to be new. ) to see if that fixes the issue
    Used for work and personal emails so I can't just go and do a "hard" reset without have extreme headaches.Last resort before I get my "new" phone, I've broken down and started doing a "hard" reset (actually this is my second time).
    No damage to the phone (Verizon employee has confirmed these, hence the new replacement)
    No cracked screen
    No frame cracked
    No water damage
    Shortly after the Amber update, I started having problems. In order of oldest issue first.
    Lock upsRandom apps just freeze. No rhyme or reason. No pattern. Just all over the board.
    No touch responseSide buttons work but that does be no good when I can't select anything on the screen. Solution, "soft" reset and things are good... for a while.
    Phone call speakerStarted losing phone calls. Thought it was a signal issue until I noticed that the call were not actually dropped. Speaker just started cutting in and out (completely) and sometimes it would just dim to almost nothing and then come back.
    Microsoft account
    This is new as of October 5, 2013
    October 4, 2013, nothing was wrong. Then the next day, my Live account associated with my phone stopped working. Keeps saying "Not up to-date". Had to create another account to get my emails. As of today, it's still not working. Unfortunately, I didn't write down the error code so I can't post that here.
    Is anyone else experiencing these issues after the Amber update and if so, what did you do to resolve it (if you did)?
    Thanks,
    Stu

    The Amber update came to our Lumia 928 and we had just activated it like one or two weeks prior, so we were just getting to know the phone.  In answer to your difficulties following the Amber update:
    millerstu wrote:
    Shortly after the Amber update, I started having problems. In order of oldest issue first.
    Lock upsRandom apps just freeze. No rhyme or reason. No pattern. Just all over the board.  The only "freeze" or app problem I recall is the GREEN SCREEN when opening the camera, happened once, and a power off and restart fixed it.  The problem has not come back, to date (this was several weeks ago).
    No touch responseSide buttons work but that does be no good when I can't select anything on the screen. Solution, "soft" reset and things are good... for a while.  I have heard of this happening to others, but I have not personally experienced the screen freeze issue. 
    Phone call speakerStarted losing phone calls. Thought it was a signal issue until I noticed that the call were not actually dropped. Speaker just started cutting in and out (completely) and sometimes it would just dim to almost nothing and then come back. I've had this happen on a couple of calls - the caller becomes very garbled and static filled.  I've had to hang upand call back - and they say the same thing happens on  their end, my voice is all garbled, like I'm underwater or something.  Not all calls, and not frequently, but maybe once every couple of weeks.
    Microsoft account
    This is new as of October 5, 2013
    October 4, 2013, nothing was wrong. Then the next day, my Live account associated with my phone stopped working. Keeps saying "Not up to-date". Had to create another account to get my emails. As of today, it's still not working. Unfortunately, I didn't write down the error code so I can't post that here. This has not happened, to date, for me.
    My screen is cracked due to a drop, prior to the Amber update.  (Yeah, it was nearly brand new when I dropped it   )  That doesn't seem to affect the overall function of the phone though. 
    So, to sum, I am experiencing some of the issues you described, but I'm not sure it's Amber, maybe just the phone design itself.  I don't know that a "new" phone will resolve things either.  Please do keep us posted...

  • My Lumia 820 will not update to WP 8.1

    My Lumia 820 was given to me by a Nokia employee. None of the upgrades to WP 8.1 have been available via phone update. The Software Recovery tool tells me "Software package not available for this phone".
    The phone is a UK variant, so taking it to AT&T will not work. Do I have any other options available?
    Current firmaware version is 1232.2103.1240.1001
    OS version is 8.0.9903.10
    Thanks.

    @Kennedyi in the Software Recovery Tool, your 7-letter code (Nokia Product Code) is mentioned on the left-hand side. No Windows computer or USB: The same code is printed on the label below the battery (05…). That code determines your firmware variant which determines your current version. We can check together whether you have the correct variant, only with that code.

  • Very low audio quality after amber update

    After installing amber update audio quality and volume has dropped significantly! Volume through speakers is alot lower, and when plugged into headphones audio lacks quality and depth. There is barely any bass and volume is very low, sounds like listening to a clock radio very disappointing, as audio quality on my 920 was very very good the best of any phone so far before amber update!

    i haven't noticed that with my 920. have you tried performing a soft reset and also check that you are up to date with all the latest Nokia system app updates from the Store?

  • Touchscreen issues after Amber update

    I have never had an issue with my Lumia 928 before the Amber update.  Now my screen goes unresponsive about every other day, and I have to do a reset.  Is anyone else having this issue?

    Hi gymcoach10,
    Welcome to the Nokia Support Discussions!
    Sorry to hear that. You said that you've done a reset, may we know how did you do it? Did you press and hold the volume down and the power keys until the phone vibrates? Or did you reset it by going to Settings>about>Reset?

  • Missing Adobe PDF reader after Anna update

    I can't be certain that I lost the PDF reader because of the Anna update, but after the update I noticed that I no longer have the Adobe reader app and if I try to open a PDF file, it says it's an unknown file.
    Can someone help me re-install Adobe reader that came with my phone?
    Thanks!

    Check this out
    /t5/Software-Updates/HELP-No-QuickOffice-after-ins​talling-Anna/m-p/1187011#M102046
    If I've helped in any way, a click upon the star over on the left would always be appreciated.
    If however my answer also solves your problem clicking below it will benefit other users!

  • Problem after amber update on L620- India

    I got my 620 updated from a nokia care centre 2 days back. But after the update, the screen hs stopped being as responsive as it was earlier . Especially the bottom of the screen just abve the windows, back and search keys. It rarely works with a light tap and i have to tap hard a few times to make it respond. Its exasperating to say the least. Some help anyone? 

    return the phone back to the care center and let them inspect the problem, sounds like an hardware issue
    The silence will fall

  • Problems after amber update in my lumia 520

    I have updated my lumia 520. After it there is regular fluctuation in my internet connection even my data setting is on and battery is also discharging quickly after update.

    hi mate,
    have you checked that you are up to date with all the latest Nokia system app updates from the Store? also try performing a soft reset, and check your Network+ and Access Point settings in the Settings.

  • Cut copy paste option missing in Lumia

    Where is that? I am trying to move some pics one folder to another from photos..do not suggest me 3rd party apps or files...
    Solved!
    Go to Solution.

    Welcome to the forum, 1020woes! 
    Rollout timings and feature availability vary by phone model, but Lumia Cyan, that includes the WP 8.1 update, will start rolling out following testing and operator approvals. Your phone will notify you as soon as it become available. Since software updates for Nokia Lumia phones are gradually released, we ask for your patience. 
    To know the status of the update for your phone and region, go here: http://www.nokia.com/global/support/software-update/wp8-software-update/. 

  • Search option missing from iWeb site after MobileMe transition

    I'm assuming this is a residual bug from the transition to MobleMe, but I've just noticed that my site published with iWeb is missing the Search box on the home page. Just curious if anyone else has had this, or anyone has found a fix.
    Tried republishing the site, but still no joy. Also tried viewing the site via the new MobleMe address as well (as opposed to old .Mac address), and it's missing there too.
    Bueller? Anyone?

    Strange, my friend on the latest Firefox could not see the search bar, but when I asked her to load into Safari, the webpage loaded up fine (on a Powerbook). I then tried to load up the page on Safari with my Powerbook, but no dice.
    I then booted up into Windows XP and tried viewing my webpage via IE 7, Firefox 3 AND Safari, and the search bar STILL does not show up. The search bar is not limited to Mac OS X and Safari (on a Mac) right?

  • Personal hotspot missing in my ipad4 after ios7 update

    Hi iam dhanasekaran iam having ipad4 last week i updated to ios7 after that the personal hotspot is missing in settings menu. Iam using BSNL carrier. Pls help me how to get back the personal hotspot.

    Hello friends please help me out in the above problem iam facing

  • Help:after amber update,Camera shut down....

    just after update to amber,my 920's camera never turn on, shut down when i turn it on.......what can i do? before amber it's ok..

    Hi vicleung,
    Regarding your problem... Did you get a solution? Did you try going to a Nokia Care Center?
    Kind regards,
    careduro

  • Dead lumia 620 after software update

    Hi all,
    My lumia 620 is not working anymore after I installed the software update. It seems the screen does not react anymore... So I can't give in my pin code.
    A few weeks ago I replaced the broken screen, and all worked perfect. Ever since I installed this damn update, it doesn't work anymore.
    It's a pity, because I like this phone.
    Anyone can help?
    Thanks a lot!!

    Who replaced the broken screen? If it was you yourself we cant help and your warranty is void!
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • Missing HDMI1 in xrandr after system update

    Hey archlinux crowd,
    I am running arch on my (now 4 month old) Samsung Ultrabook NP940X3G.
    It worked out-of-the-box immediately. Nice!
    But probably a month ago a system update (which included intel drivers) shredded my external port. HDMI1 was missing from xrandr, instead DP1 and VIRTUAL shows up in addition to eDP1 which is the actual laptop screen.
    I tried to investigate but stopped soon. Eventually, another system update a week later fixed the problem.
    Now, after updating the system two days ago the same error occurred again. Reboot and HDMI1 is replaced by those mentioned fellas.
    Anyone with similar problem or ideas?
    $ lspci
    00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 09)
    00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 09)
    00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 09)
    00:14.0 USB controller: Intel Corporation 8 Series USB xHCI HC (rev 04)
    00:16.0 Communication controller: Intel Corporation 8 Series HECI #0 (rev 04)
    00:1b.0 Audio device: Intel Corporation 8 Series HD Audio Controller (rev 04)
    00:1c.0 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 1 (rev e4)
    00:1c.2 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 3 (rev e4)
    00:1c.3 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 4 (rev e4)
    00:1d.0 USB controller: Intel Corporation 8 Series USB EHCI #1 (rev 04)
    00:1f.0 ISA bridge: Intel Corporation 8 Series LPC Controller (rev 04)
    00:1f.2 SATA controller: Intel Corporation 8 Series SATA Controller 1 [AHCI mode] (rev 04)
    00:1f.3 SMBus: Intel Corporation 8 Series SMBus Controller (rev 04)
    02:00.0 Network controller: Intel Corporation Wireless 7260 (rev 6b)
    03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)
    $ lsmod | grep intel
    intel_rapl 17356 0
    intel_powerclamp 17122 0
    kvm_intel 143217 0
    kvm 413027 1 kvm_intel
    crc32c_intel 21809 0
    ghash_clmulni_intel 12978 0
    aesni_intel 151423 1
    aes_x86_64 16719 1 aesni_intel
    lrw 12757 1 aesni_intel
    glue_helper 12649 1 aesni_intel
    ablk_helper 12572 1 aesni_intel
    cryptd 18553 3 ghash_clmulni_intel,aesni_intel,ablk_helper
    snd_hda_intel 26327 7
    snd_hda_controller 26727 1 snd_hda_intel
    snd_hda_codec 108552 5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
    intel_gtt 17848 1 i915
    snd_pcm 88487 5 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
    snd 69340 21 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel
    Any additional information necessary?
    Thanks in advance
    Jakob

    Hey archlinux crowd,
    I am running arch on my (now 4 month old) Samsung Ultrabook NP940X3G.
    It worked out-of-the-box immediately. Nice!
    But probably a month ago a system update (which included intel drivers) shredded my external port. HDMI1 was missing from xrandr, instead DP1 and VIRTUAL shows up in addition to eDP1 which is the actual laptop screen.
    I tried to investigate but stopped soon. Eventually, another system update a week later fixed the problem.
    Now, after updating the system two days ago the same error occurred again. Reboot and HDMI1 is replaced by those mentioned fellas.
    Anyone with similar problem or ideas?
    $ lspci
    00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 09)
    00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 09)
    00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 09)
    00:14.0 USB controller: Intel Corporation 8 Series USB xHCI HC (rev 04)
    00:16.0 Communication controller: Intel Corporation 8 Series HECI #0 (rev 04)
    00:1b.0 Audio device: Intel Corporation 8 Series HD Audio Controller (rev 04)
    00:1c.0 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 1 (rev e4)
    00:1c.2 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 3 (rev e4)
    00:1c.3 PCI bridge: Intel Corporation 8 Series PCI Express Root Port 4 (rev e4)
    00:1d.0 USB controller: Intel Corporation 8 Series USB EHCI #1 (rev 04)
    00:1f.0 ISA bridge: Intel Corporation 8 Series LPC Controller (rev 04)
    00:1f.2 SATA controller: Intel Corporation 8 Series SATA Controller 1 [AHCI mode] (rev 04)
    00:1f.3 SMBus: Intel Corporation 8 Series SMBus Controller (rev 04)
    02:00.0 Network controller: Intel Corporation Wireless 7260 (rev 6b)
    03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)
    $ lsmod | grep intel
    intel_rapl 17356 0
    intel_powerclamp 17122 0
    kvm_intel 143217 0
    kvm 413027 1 kvm_intel
    crc32c_intel 21809 0
    ghash_clmulni_intel 12978 0
    aesni_intel 151423 1
    aes_x86_64 16719 1 aesni_intel
    lrw 12757 1 aesni_intel
    glue_helper 12649 1 aesni_intel
    ablk_helper 12572 1 aesni_intel
    cryptd 18553 3 ghash_clmulni_intel,aesni_intel,ablk_helper
    snd_hda_intel 26327 7
    snd_hda_controller 26727 1 snd_hda_intel
    snd_hda_codec 108552 5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
    intel_gtt 17848 1 i915
    snd_pcm 88487 5 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
    snd 69340 21 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel
    Any additional information necessary?
    Thanks in advance
    Jakob

Maybe you are looking for

  • 500 Internal Server Error again pleas (including log file)..please help

    1. After i unziped and installed jdeveloper to: C:\Jdevstudio successfully 2. Then i created the untitled1.jsp page ---> only showed Hello world and save 3. the Embedded OC4J Server compiled successfully ..i thought this meant nothing wrong with the

  • Mac Mini using Fujitsu Siemens monitor

    I am using a Fujitsu Siemens monitor with my new Mac Mini.  What is displayed on it is too large for the screen and I have to keep moving the bar from left to right and using the up and down arrows. Also I can't see the Apple icon so that I can get t

  • Dial up betwn Oracle on HP-UX & Oracle on Win-95

    Hello Everybody I have Oracle Enterprise edition 8.0.4 on HP-Unix and Personal Oracle 8.0.3 on Windows 95. I want to establish connection between these two databases through dial-up. I have already established connectivity through lease line. I can d

  • Best Practices for Using Service Controller for Entity Framework Database

    I'm running into an issue in my first time creating a Web Service with a .NET backend with Azure. I designed a database in Entity Framework and had it create the models, but I couldn't create a controller for the table unless I made the model inherit

  • SAP oil&gas - where to start - Any advice on manuals/guides

    Hello Gurus I am new to Oil and gas and intend to pursue this segment for the future. I am an experienced computer professional (10+ years) I am fairly well versed with SAP-MM although experience is limited. I am keen to make a career in SAP Oil and